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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 29 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers have good things to say about the Smart Dimmer + Tones Control Switch, Wire-Free, Bluetooth, particularly its ease of use, noting that it is simple to set up and install. However, some customers found the setup process to be a bit frustrating and cumbersome compared to other systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-29 of 29 reviews
  • Rated 3 out of 5 stars

    Good for beginners in smart home, bad for advanced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't really recommend C by GE for fully smart homes. If you're just starting out, this might be a good line of products. The app for these switches really only work with C by GE bulbs, and can't be programmed for any other uses. The bulbs and build in switches don't work together either without ugly looking bulb adapters. Not great.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there, thanks for taking the time in writing us a review we appreciate it so much! We want to better assist with any issues you're experiencing. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Cons mentioned:
    Setup

    Rated 1 out of 5 stars

    Underwhelmed

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just dont love this line of products. Response is too slow for me and setup is cumbersome.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry you had this experience with our wire free switch. We welcome all feedback! Your feedback allows us to make improvements to the app and we are always trying to do so. As a reminder all feedback, reviews, and suggestions are shared to our development team. Don't hesitate to contact us at 1-844-302-2943 if there is anything we can address or resolve for you. We are here to help! -Cync Support Team

  • Rated 3 out of 5 stars

    Read all the details before you huy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read everything before you buy it. There's a few other moving parts to these smart devices. I still haven't used mine. Nit as simple as it looks

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      I hope you were able to get everything situated for your switch Smilis. Let us know if you have any questions we can be reach at 1-844-302-2943. -C by GE Support

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way it dimming with the flame light bulbs so romantic my husband said get for basement for party's

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We hope you continue to explore the advantages and many possibilities and benefits of smart home lighting. Thank you for your review! -Cync Support Team

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A painless setup all around with adding this setup with 5 bulbs.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing Cync! We appreciate you leaving your thoughts for others to consider. Our Team is thrilled to hear install and setup flew by. We are glad to be your Smart Home brand of choice. -Cync Support Team

  • Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little annoying to install onto wall. Setup worked fine. Works as expected.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the feedback Jack! Sorry to hear it wasn't the easiest to set up the wired switch. If you need any additional assistance, please contact us at 1-844-302-2943 or [email protected]. -C by GE Support

  • Rated 3 out of 5 stars

    Few issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't dim on the actual switch. Other than that it works well.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Ryan, this wire free should be dimming on the switch make sure it is added to a room in the C by GE app with your smart lights. Feel free to reach out to us if you need any assistance at 1-844-302-2943. -C by GE Support

  • Cons mentioned:
    Setup

    Rated 1 out of 5 stars

    C By GE is not good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    C by GE in general was a pain to set up with my Google Assistant. Once I got this switch all my devices went haywire and I got rid of all my c by ge products.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thomas, we're sorry to hear you had this experience with our products. We would like to get in touch to help resolve any issues you are having. Please contact us at 1-844-302-2943 or [email protected]. -C by GE Support

  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. Absolute garbage. Would never recommend to anyone. Setup was terrible. Barely worked

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hey John, we would like the opportunity to get your switch working properly. Please consider reaching out to us at 1-844-302-2943 or [email protected]. -C by GE Support

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