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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 57 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers are delighted by the ease of use and straightforward installation of the smart switch. The switch's wifi connectivity is also a notable advantage. However, some customers have reported compatibility issues with certain light fixtures and concerns regarding the neutral wire requirement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 57 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent smart light switch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and was easy to install. I chose this version over the other brands as I can turn off the white LED light when I'm sleeping.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      That's great to hear! We are so grateful to you for choosing C by GE as your brand for your smart home lighting needs. -C by GE Support

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    So easy to install and works perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great. It was very easy to install and pair up with my alexa products. I haven't had any issues with it so far. Highly recommend.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We're glad you're enjoying your 3-Wire Smart Switch! Don't hesitate to give us a call at 1-844-302-2943 if you ever have any questions or concerns you'd like addressed.

  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    WIFI switch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this switch in my pole barn along with a Ring WIFI camera and can now monitor my pole barn from my phone. It works great!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Jim, we're glad to hear you're enjoying your 3-wire Smart Switch! Please don't hesitate to reach out to our support staff at 1-844-302-2943 if you ever have any questions or concerns you'd like addressed, thanks!

  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    easy to install, works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this for my basement to turn on additional lights that are on a different circuit. So far everythings is working.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Alan, thanks for the positive feedback we appreciate it! Always good to hear that you had a fast and easy install. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice device but too expensive!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, nice looking, easy to use and install but too expensive for what the device offers.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the feedback! Your feedback is important to us and will be shared with our development team. -Cync Support Team

  • Pros mentioned:
    Wifi

    Rated 5 out of 5 stars

    No neutral line required

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this switch! Works great if you don’t have a neutral line! All connected to Alexa and phone!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for taking time in writing us a review we appreciate it so much! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to wire up and set up and works and responds very well I ended up buying 5 more

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Wow Bryson, thanks for the awesome review! Thank you for choosing GE for your smart home needs. -C by GE Support

  • Rated 4 out of 5 stars

    Very helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great items .. perfect to control different light switches

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hi Mauricio- thank you for choosing Cync! Our Team is ecstatic to hear you are satisfied with your new Smart Button Switch. -Cync Support Team

  • Rated 5 out of 5 stars

    Light switch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome light, it works with google home and motion sensors

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Hey Sean! Thank you so much for taking time out of your busy day to leave us this review. We appreciate you including us in your Google Home Ecosystem! - Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy to install. Connection to wifi was quick and easy.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the review Jrose2! Glad you had a smooth install and we hope you enjoy your new switch. -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great switch

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the switch. Makes turning on and off with Alexa super easy to do

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the review Austin! Thank you for allowing C by GE to be your choice for smart home lighting. - C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart switch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far we are enjoying the switch it was quick and easy to hook up!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you had an overall smooth experience getting setup with your new smart switch! Thank you for taking the time to leave a review. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, works great without any issues.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your review! Glad you had an overall smooth experience getting your switch setup and integrated into your smart home ecosystem. -Cync Support Team

  • Rated 4 out of 5 stars

    Easy Set up and works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slowly been upgrading my switches and this one was a great step in the right direction.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the great review! We appreciate you for choosing GE for your smart home needs. -C by GE Support

  • Rated 3 out of 5 stars

    works ok but light ring does not make sense

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works ok but light ring does not make sense. The light ring stays on constantly when it should only turn on if the light is ON

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Alexa

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Alexa super easy to install and to set up

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the kind words Koop! Welcome to the GE family. -C by GE Support

  • Rated 5 out of 5 stars

    Upgrade my house to a smart house

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing to update the house. I have purchased only 1 to test and will remain to purchase if its good. I have the outside connection and that works amazing. the app is always up and ready to turn on and off

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for allowing Cync to be a part of your smart home venture. We hope you are finding enjoyment with the many benefits of smart home products. Thank you for your review! -Cync Support Team

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got some soffit lighting installed on our home and wanted our lights to come on automatically and this works pretty good. The schedule gets messed up sometimes but it's easy to fix on the phone. Plus you can turn them off or on at any time as long as you have signal

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the honest feedback! Glad you were eventually able to get them setup and working. Feel free to reach out to us at 1-844-302-2943 if you need additional assistance. -Cync Support Team

  • Rated 3 out of 5 stars

    Outdated Tech

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are so many more user friendly options that I can’t recommend this. Mine is still in box.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Kim, thank you for taking the time to share your experience. We are grateful for your feedback even if it is not the most flattering as we always strive to improve our app and devices. If there is anything we can address or resolve for you, please contact us directly at 1-844-302-2943. We would appreciate the opportunity to assist you. -Cync Support

  • Rated 3 out of 5 stars

    Lights on/lights off

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use but finicky about wifi access. Great for remote control of lighting while away.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you Dale for choosing Cync! We appreciate your honest feedback and allowing our brand to assist in creating the perfect atmosphere. However, we would like to assist regarding your statement about the finicky Wi-Fi network. This certainly does not sound right and an agent is on standby to get this resolved. Our team can be reached by calling 1-844-302-2943. -Cync Support

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