Customer Ratings & Reviews
- Model:
- 93120080
- |
- SKU:
- 6405664
Customer reviews
Rating 3.9 out of 5 stars with 57 reviews
(57 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers are delighted by the ease of use and straightforward installation of the smart switch. The switch's wifi connectivity is also a notable advantage. However, some customers have reported compatibility issues with certain light fixtures and concerns regarding the neutral wire requirement.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Smart device with a smart idea
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart device with a smart idea, I got this to set up an automatic routine for my home and it was great!
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for the kind review, kyllejoc! We are grateful for your business and it's always nice to hear from our customers. We hope you continue enjoying Cync! -Cync Support
Rated 5 out of 5 stars
Worked great for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product worked excellent in my older home with only 3 wire wiring.
I would recommend this to a friendBrand response from Cync Support
Posted .The Cync Team is excited that our No Neutral Wire Switch was able to make a positive difference in your home. We are excited to be your Smart Home brand of choice, and will continue to do our best in releasing unique and useful smart products. -Cync Support Team
Rated 5 out of 5 stars
Love it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly well! I used it to trigger my yard lights.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello there Cris- we are happy to have been able to provide you with a Smart Home solution to enhance the quality of your space. Thank you for taking the time to share this five star review of your experience with Cync! -Cync Support
Rated 2 out of 5 stars
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thing was promising at first glance. However the big issue we kept having was the lights would just turn on by themselves or be partly turned on. The unit would also just randomly loose internet connections. I ended up uninstalling it and installing a smart switch that was half the price and I’ve had no issues.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Monchou, we're sad to hear that you were having issues with your smart switch, this is definitely not the intended functions of the device. We appreciate you bringing this to our attention and hope we can help you in future should you need assistance. -C by GE Support
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We could not get it to work. We have other ones in our house that work fine but this one would not
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Beth, we are sincerely sorry to hear that you had any difficulty with your Cync Smart Switch. A member of our team would appreciate the opportunity to address this for you. Please reach out to us at 1-844-302-2943 for assistance. -Cync Support
Rated 5 out of 5 stars
Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These switches work great. Voice and app control from anywhere is so convenient.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are glad to hear our lights are providing some convenience in your life! Thank you for sharing your experiences and leaving a positive review. -Cync Support Team
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works just fine - love that it works with Alexa, especially when I am not home.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We hope you continue to explore the advantages and many possibilities and benefits of smart home lighting. Thank you for your review! -Cync Support Team
Rated 5 out of 5 stars
Great camera!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect camera to look over our new pool. We love that there is no monthly fee!
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are happy to offer a money and energy saving smart home solution for your smart home needs. Thank you for taking the time to leave a review we greatly appreciate it. -C by GE Support
Rated 1 out of 5 stars
Disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have multiple Cync light bulbs and they work seamlessly with Alexa. I installed this switch and had nothing but issues. After installing, per the instructions, it has has repeated issues with updating, half the time it is not responsive to Alexa, and other times it responds on a 5-10 second delay. I have spent more time emailing and talking with technicians only to have the same issues disappear and come back. Disappointing is the only word to describe this product and the customer service help
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello, Jonathon. We are sorry to hear that you've had a negative experience using our smart switch. Your feedback is very important to us, and we will be passing this information on to our development team. We hope that we can provide you with a better experience moving forward. - Cync Support
Rated 2 out of 5 stars
Good but 4-wired version is better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a lot of trouble installing this 3-wire version. 4-wire version works better (not sold at Best Buy but can be found at other big e-retailer). Call to support to get help installing.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for reaching out the 4 versus 3 wire being better depends on the wiring in your home. The 3 wire switches are typically for older homes that do not have neutral wires and includes a bulb adapter to improve wattage. The 4 wire is for neutral wire setups as having that neutral wire helps regulate voltage. -C by GE Support
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
buyer beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The do not work at all. my fixture are new and the lights flickered and kept going off. they are not worth buying, such
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for bringing this issue to our attention. The issue you described is common in 3 wire switch installations due to wattage reasons with the wiring in your home. Due to not having a neutral wire connected as is the case with our 4 wires you will need to have the included bulb adapter installed to help regulate wattage. If you do not have an E26 base fixture then please contact us at 1-844-302-2943 and we can send you a fixture adapter to use instead. -Cync Support Team
Rated 1 out of 5 stars
Do Not Buy Unless You Want Random Stobe Lights
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any time your internet has a weak signal or goes out, these switches turn your lights into extremely annoying strobe lights. These switches only work as intended when connected to wifi with a very strong signal. GE should have defaulted the switch behavior to work as a normal switch if the internet goes out, but they didn't. Based on my experience, I would recommend that you buy any other brand instead of these switches.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not working has designed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After installing the switch’s lights blinks the switches loses WiFi connection the router is 10 feet away . I turn on one light the other turns on
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for reaching out Paidone, and sorry that this issue has occurred with your switch. What we typically do to resolve that issue is to power cycle the switch by pushing or pulling the tab at the bottom for 3 seconds. The switch will go red and then ready to set back up. Contact us at 1-844-302-2943 if that does not resolve this issue. -Cync Support
Rated 1 out of 5 stars
Crap
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after first install and test showed a short in the control board
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello. We are sorry to hear that you ran into hardware issues with your new device. Feel free to contact us at 1-844-302-2943 and we will be happy to see what we can do to help. - Cync Support
Rated 1 out of 5 stars
GE ON/OFF switch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't connect to the GE App for automaton. Got the dimmer instead, which works great.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you were not able to get your switch setup in the C by GE app. We would love the opportunity to assist in getting this resolved. Feel free to reach out to us at 1-844-302-2943 or help@cbyge.com. We are here to help! -C by GE Support
Rated 1 out of 5 stars
Bad switch.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had long and it stopped working wouldn’t recommend
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry that you experienced issues with our 3-wire smart switch. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected] we'll get you up and running.
- Pros mentioned:Ease of useCons mentioned:Neutral wire
Rated 5 out of 5 stars
Super simple
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connected to app easily, and worked without a neutral wire.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your experience with the Cync Smart Switch! We are thrilled to hear that both the setup and installation processes were seamless. -Cync Support