Customer Ratings & Reviews

with 1 of my computers finally in its death throws... I purchased a Seagate 1T portable device. Before my oldest tower shut down after 6 years Geek Squad did a complete Data transfer without losing a thing. It is just like (still) having my old trusty Gateway FX. I plug it in to my new HP as needed. Works perfect ! Best $ ever spent. Keep in mind I do have the annual Geek Squad Protection Plan.

I used the Geek Squad service to transfer data from my old computer to the new Dell Inspiron Desktop. I wanted this done the right way and didn't want to take on the task myself. Their service was very professional and efficient. I am very satisfied with their work.

Purchased a new computer at Best Buy. they backed up everything with no problems. Love the Geek Squad team.

The agent asked great questions and we set a plan to fix/update. The agent was able to safe my files and update my Apple MacBook Pro. Like starting fresh, with no loss, I am in heaven!!! Person at pick up:Conrad, went out of his way to make sure all was up to speed and ready to be in use!

topnotch service. Bret was very helpful. He explained clearly, was very patient and very thorough. I'm very glad he was the tech guy that helped me. I am very pleased

The agents repaired/replaced the corrupted parts of my computer in a timely and successful manner. I would highly recommend them to anyone.

Tech removed hard drive from my virus infected 9-year-old Lenovo desktop snd copied it to a 1TB external drive. Booted it up and transferred selected files to new computer. Everything seems to work fine. Nice thorough job.

Geek Squad team was very helpful and easy to work with. Only concern was difficulty setting appointments and long wait times in the store to talk to a tech adviser.

I bought a Lenovo laptop at the Scottsdale/Hayden store at the end of January and paid for the data transfer service. Five days later the laptop was ready for pick up. When I got home I realized that the sales agent had given the Geek Squad the wrong laptop. I returned the laptop and exchanged it for the correct one. The Geek Squad then transferred the data from the wrong laptop to the new one. Another 5 day wait. This time not all of the data was transferred, including all of the Outlook files from my old laptop. I was quite frustrated and contemplated returning the laptop for a full refund. However I decided it give it one more try. Due to the long turnaround time at the Scottsdale/Hayden store (5-7 days), I brought the laptop to the Paradise Valley store. Despite my negative feelings by this time, Geek Squad Agent Greg was patient and professional. We went over everything that needed to be done, including reloading software that I had originally purchased with the new laptop. Agent Greg even called me twice with questions he had. Within 24 hours the new laptop was ready for pickup. Agent Greg and I went over the installed software and the data to ensure that everything had been transferred. I was extremely pleased with the Agent, his professionalism and quality of the service. He is a tremendous asset to the Geek Squad team and to Best Buy. He turned a frustrating and negative experience into a positive.

We received good service to clean-up our desktop and speed up its functioning. A new hard drive was installed to facilitate this. Only problems were the loss of software programs (which we then had to reinstall) and a temporary copy of the Windows OS, which then led to a message requiring a confirmation of certification number a month later.

The staff at the Geek Squad were able to back up my files from an old Compaq Presario computer. They originally told me it would probably be a couple of weeks (no problem, since I hadn't looked at it in over 10 years). They out did themselves by finishing it in less than 24 hours. Thank you!

I thought the entire work was done professionally and expeditiously as requested. I received a call that the transfer of data was done prior to the initial date estimate. The staff helped carry the new and old computer to my car. There is only one problem: When I brought the old computer, I had an AC power cord with it and that AC power cord was left behind. I would like to stop by and pick it up over the next couple of days. I was impressed by the overall cooperation and customer focus by your employees. Thank you. I will express my thanks personally when I stop by to pick up the AC power cord, Thanks again Aro Jack Bedevian

When I brought my computer in for repairs, I was really nervous about losing all my files—photos, documents, everything. Thankfully, Geek Squad offered a data backup service, and it was a total lifesaver. They backed up everything safely before doing any work, and when I got my computer back, all my files were right where they should be. They explained everything clearly, handled it professionally, and made the whole process super easy. If you’ve got important stuff on your device, I 100% recommend letting them handle the backup. Huge peace of mind.

The Geek Squad did an excellent job in transferring my data from a HP to a Surface Pro 4. I bought the Surface on Saturday morning and was told it would be two to three days before it was ready. It was ready the next day! I appreciated the fact that I could make an appointment to pick it up! They walked me through the basics of the Surface during the appointment. A great experience!

Unfortunately, my telephone support Geek Squad maintenance plan I've had for years was not enough to fix my problem. As many of you may know, doesn't everything seem to go wrong at the worst possible time? The hard drive on my very young gently used HP All One completely failed less than a week before I had to go on vacation. I brought it into Best Buy and was advised I should upgrade to the GS total tech support that would cover future in store service and phone support at no cost. I was originally told they wouldn't be able to recover most of my data. I was also told it may need to be shipped out for repair. To my surprise, they were able to fix it in store and as far as I can tell so far, most of my original data was recovered. Geek Squad maintenance plan is a must have for anyone that isn't very tech savvy. A good experience with the agents and a good impression of most. They were very helpful and had my computer ready for me when I returned from vacation.

The Best Buy sales person transferred all the data from my old phone to the new phone I purchased. She knew exactly how to do it and was quite proficient in operating both phones at once to do the transfer with the Smart Switch apps. She was very pleasant and answered all my many questions. When the transfer was done, she had me check my new phone to make sure it got all the data and files. It did get them all and I walked out with a new and useable phone.

well, the staff is so helpful and welcoming, sometimes i just pick their knowledge for support, like the computer, mini port, disk drive, are all ideals to keep me coming back for help. they did a wonderful job transferring data.

I am accustomed to data transfer for an iPhone. Everything on the old phone comes over to the new phone. In the case of data transfer to our new laptop, saved files came over, but I had to reload programs. I had to get creative in the case of some free programs on the Internet whose exact name I could not recall. I wish I had known that in advance.

The Geek Squad transferred my data from my old laptop to my new laptop in less than 24 hours! They were quick and very knowledgeable. I highly recommend The Geek Squad for all your technology needs.

The data transfer was recommended to me when I expressed my concern about losing the data from my old computer after purchasing a new computer. I had two older computers, and the data was transferred from one to my new computer and I purchased a flash drive and the data from the other computer was transferred onto the flash drive.