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Customer Ratings & Reviews

Your price for this item is $163.99

Customer reviews

Rating 2.8 out of 5 stars with 9 reviews

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44%
would recommend
to a friend

Customers are saying

Customers are pleased with the overall performance of the refurbished laptop. However, some customers have expressed dissatisfaction with the lack of a backlit keyboard.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Rated 3 out of 5 stars

    I have always liked the Dell laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was refurbished and the quality of the work was not acceptable. The memory could not be upgraded and the exterior of the laptop was not put back together very well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good laptop for the price for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a refurbished product, do not expect perfect condition. Got some issues with mouse touch pad but no problem using mouse dotstick on the keyboard or external mouse. I recomend if you are not picky

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good starter computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little disappointed. It has no lite keyboard, hard to control mouse and kinda slow.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    loose keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In general, I like the laptop, but its keyboard is loosed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished but not completely.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the computer, knowing it would be brand new. I was impressed with the performance after I installed the upgraded memory. The second day I noticed a green cluster pixels at the top of the screen. I would learn the next day they were dead screen pixels. The machine had a one year warranty so if was returned for repairs. I was sent back unrelated as Geek Squad cannot work on this specific machine. I returned the machine and was given a full refund.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product so far. It was in good condition when we received it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well for what I bought it for.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop as a gift for my mom. She wanted it to play Diablo ii on. It works well for this purpose and for surfing the net. Great value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor shape and the parts are not the right parts. It is not worth the money.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service from geek squad, ok product

    I would recommend this to a friend
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