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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 307 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance and speed of the 15.6" 2K Touchscreen Laptop, finding it meets their needs effectively and updates rapidly. The touchscreen functionality is also a valued feature. However, some customers have expressed concerns about the battery life and the feel of the keyboard compared to previous models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 307 reviews
  • Rated 5 out of 5 stars

    Birthday Gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sent this to my son as a birthday gift. The one delivered was not working. He took it to a store and they replaced it. He loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Works well-keyboard characters dim.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Wish keyboard had brighter characters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new laptop because old one wouldn't update to version 11. Shopped Friday sales and got a good deal. Loving new computer. Thanks to sales rep and Geek Squad for all the help.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop. Battery life is meh.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, not great. It’s a good basic laptop. No extra bells and whistles. Battery life is honestly surprisingly short in my opinion. For the price I got it at, I count it as a win.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Decent computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is short, but otherwise it is great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this its touch screen and it has an assistant that is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop for hubby

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband needed a new computer and we found a basic system that meets his needs. Thank you, Best Buy! We had some challenges with the shipping but more due to the winter weather.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for Money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for money! Definitely a great deal. I have always been a fan of Dell and how sturdy it is. It also doesn't heat up fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Price Good Price Good Price Good Price Good Price Good Price Good Price Good Price Good Good Price Good Price Good Price Good Price Good Price Good Price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    laptop but needs to be easier to install Chrome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful laptop. I just don't like that it forces you to use MIcrosoft Edge. It took me a lot of work to get Google onto this laptop. It seems like that was a software block that would not allow it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for money! Be aware about the docking station. If you planning to use one with this laptop make sure that they are compatible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for Everday Computing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, its a good laptop that can handle all of your productivitiy needs. Boots up very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved his laptop i got him for Christmas. He can do his homework, plays roblox and chats with his friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite laptop brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love dell laptop eversince im studying i always use dell laptop i love all the features its very reliable getting all the work done i love the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase excellent service excellent purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st touch screen , Dell makes it easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goo computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i have had any issue w/ my Dell laptop and the touch screen is excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adequate laptop for general usage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Familiar with older Dell models Insperion and Lattitude, which are physically sturdier and contain more access ports. After 2 weeks of light use and getting familiar with the laptop, it appears to be adequate for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A real Steal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Dell 15.6 2K Touchscreen laptop. Plenty fast and the keyboard is better than my HP laptop. Great a real value for the money. Touchscreen nice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My laptop purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team at Best Buy and Citi bank was very helpful getting my account info undated. Can't wait to get my laptop. Thank you

    I would recommend this to a friend
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