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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 54 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers admire the G16 16" Gaming Laptop's performance and graphics capabilities, frequently praising its speed and ability to handle demanding tasks. However, some users express concerns regarding the battery life, noting that it is shorter than expected, especially during gaming. The large size and weight of the power adapter are also mentioned as drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 54 reviews
  • Pros mentioned:
    Graphics, Performance, Speed

    Rated 5 out of 5 stars

    An all around laptop at a reasonable price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my wife's publishing business, to replace her old Dell Inspiron i7 laptop. She's very happy with the new Dell G16, So far it seems to handle everything she throws at it with speed and grace. Great performance, all around: fast disk read/write, lots of memory, the intel i9 processor has plenty of power, and the graphics are amazing. A great all around laptop, for playing games, handle your business needs, and your personal activities, whether it is email, internet social media, gaming, etc. for a very resonable $1599 price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Reasonably priced gaming computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only tried it on one game but so far it is performing as expected the price compares well with an Alien ware comp with similar specs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Dell gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop with awesome specs, super fast and for the price you really cant beat it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked it, in some things I expected more, I bought it to use to develop architectural projects and in the image rendering part the dedicated video card fails a little, I expected it to be better! But overall the laptop is very good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reasonable price for a quality product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s hard to find an I9 processor with Nvidia GPU for under 2000 dollars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good notebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This notebook is very good, specially for video editing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    .Wouldn’t recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited 2 weeks for this laptop to come when I received it the screen was not working properly.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey MatthewS,
      Thank you for taking the time to leave a review of your Dell G16 gaming laptop. We are sorry to hear that your screen is not functioning properly since receiving your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. At your convenience we recommend reaching out to a member of our support team using the toll-free number or chat link below.

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A Powerhouse for Gaming & Performance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Dell G16 (2023) Gaming Laptop for a while now, and it’s been an absolute beast! The Intel Core i9 and RTX 4060 combo handles everything I throw at it, from AAA games to multitasking with ease. Games like Cyberpunk 2077 and Call of Duty run super smooth on high settings, and the 165Hz display makes everything look buttery smooth. The build quality is solid, and I love the RGB keyboard—feels great to type and game on. It does get a little warm under heavy load, but the cooling system does a decent job. The 1TB SSD is fast with plenty of space, and 32GB RAM means no slowdowns, even with multiple apps running. Battery life isn’t the best (lasts around 4-5 hours with normal use, less if gaming), but that’s expected for a powerful gaming laptop. It’s a bit on the heavier side, but the performance more than makes up for it. Overall, this thing is a powerhouse and totally worth it if you want a high-performance gaming laptop without spending a fortune. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life, Charger size

    Rated 5 out of 5 stars

    Great laptop, does what it says.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So you understand how I am using this laptop, I use it all day at work with remote connections, then take it home and use it for grad school and eventually to play games. So it is powered on for at least 8-10 hours per day. Mostly plugged into the power adapter, so I have not tested the actual usable length of the battery yet. I upgraded my laptop from Dell G5 15 5590 to this one after 3.5 years. My old one started lagging in the games I was playing, especially during nighttime activities when it rains (Hogwarts Legacy, Disney Dreamlight Valley, Jurrasic World Evolution to name a few). So far, this laptop has kept up without lagging. I am using a powered laptop cooler that has 6 fans, and it does help keep it cool. Because of the power of this thing, it does run warm if you are trying to use it on your lap or something. Definitely need the powered fans for it to sit on. Not completely done setting it up, but it so far has performed well and done what's expected. Have been using it a solid week now and I am happy with this upgrade. I was happy there was not a lot of bloatware that I had to get rid of (def less than other laptops I have set up). The only negative I have run into so far is the power supply brick. The configuration needs a 330w adapter with a 7.4mm barrel, and it is huge and heavy (I estimate at least 5+ lbs). So I will have to purchase another $200 adapter brick and power cord to leave at work so I don't have to carry it back and forth. Seriously, it is heavy and big, especially when trying to fit it in a laptop backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Exceptional Computer Experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a new computer, and I am thoroughly impressed with its performance and features. The sleek design and powerful specifications make it a standout choice in the market. From seamless multitasking to swift boot-up times, this computer has exceeded my expectations.The user interface is intuitive, making it easy to navigate through various applications and settings. The display quality is outstanding, providing vibrant colors and crisp details. The keyboard is comfortable for extended typing sessions, and the trackpad is responsive and accurate. What truly sets this computer apart is its reliability. I haven’t experienced any lag or system crashes, even during resource-intensive tasks. The battery life is commendable, lasting through extended work sessions without needing frequent charges. The only problem is a little heavy battery but works great. Additionally, the customer support provided by the manufacturer has been excellent. They were prompt in addressing my queries and providing helpful solutions. In conclusion, I highly recommend this computer to anyone in search of a reliable and high-performing device. It has certainly made my computing experience more enjoyable and efficient.

    I would recommend this to a friend
  • Cons mentioned:
    Charger size

    Rated 4 out of 5 stars

    Pretty darn good for a first gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When doing research for my first gaming laptop, I wanted something that could keep up with my ADHD by being able to run videos, websites and high graphics games all at once and this laptop delivers. I gave it a 4 because the fan is sort of loud but if you wear headphones, that isnt an issue. This also has 1 USBC port, which would've been nice to have a couple more. The last minor observation is that the charger is a bit bulky and a little annoying to lug around. Overall, I would recommened. I didn't wait for a sale, but it being on sale wouldn't hurt.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good but Battery life issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are high as expected. Clear smooth gameplay. Start up is slow. But when running a simple Roblox game, after 10 minutes the battery went from 99% to 82%. Is the battery old or faulty? Is there someone I can talk with about getting a free battery replacement?

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life, Charger size

    Rated 3 out of 5 stars

    Battery for 2 hours

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it because the battery only lasted about two hours, which wasn't sufficient for my needs. Despite this issue, the computer excelled in performance, had the perfect screen size, and boasted solid build quality. The only other downside was the large, brick-like charger. If battery life is not a priority for you, this computer is otherwise an excellent choice.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Camila,

      We would like to thank you for taking the time to leave us your review. We are sorry to hear that you are not 100% satisfied due to the battery performance issue you experienced with your Dell - G16 Gaming Laptop. This is certainly not the experience we like to hear from our valued customers.
      Furthermore, we always strive to get better and feedback like yours helps us improve our current and future products. Your feedback will be shared with our quality team for consideration in future improvements.
      Even if this particular product was not the right fit for you, we hope that you will consider Dell in the future when you make your next purchase.

      If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 5 out of 5 stars

    Built to last.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a bulletproof laptop with all the specs that you would find in a large desktop. Don't hesitate to purchase great for doing vinyl application with blotter. Cutting machine renderings auto CAD or just searching. The Web computer is well put together with great hardware. Don't hesitate. I would recommend buying a cooling pad for it. Because it does get a little warm when using heavy applications which is normal for laptops but again. Don't hesitate bulletproof computer. You will absolutely love it and not be disappointed. DELL is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Price

    Rated 4 out of 5 stars

    Great laptop but not the best overall produ t

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was great. I bought it open box for a decent price and I was happy with it. The reason I returned mine was because it was not competitive with pricing at the same. Dell had a similar laptop with a 4070 for about $300 less. If this is for productivity only, I would 100% recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Charger size

    Rated 5 out of 5 stars

    Excellent Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old laptop was starting to choke on the current games I play. Upgraded to this one and I am extremely happy with its performance. I am now running Starfield, Balfour’s Gate 3 and Cyberpunk 2077 on max graphics with excellent frame rates. I did not know what I was missing with the old laptop. Only issue I have is the size of the power brick. It is very large.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Happy with the graphics the overall performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace a 6 year old computer. While I mainly use a computer for business type work, I do need a good graphic computer and this fit the bill once I upgraded to Microsoft Windows 11 Pro. My one complaint is that Dell does not make computers with numeric key pads on the right of the keyboard. I would have preferred that with a bit larger screen.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Device review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device sure has great specs, however the battery is not good enough and it heats up unnecessarily (even without playing games on it).

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hey Leke,
      Thank you for taking the time to leave a review. We apologize for the battery performance issues and overheating issues you are experiencing with your Dell G16 Gaming Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full articles that can help you improve the battery performance of your laptop and at troubleshooting link to help with your overheating issue.

      Here are the steps to help improve the battery performance of your laptop:
      1. On the notification area of the taskbar, right-click the Battery icon.
      2. On the options list, click Power Options.
      3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

      a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
      b) If running Cortana, type Battery Saver into the search box and select from the results.
      Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
      c) Turn the Battery Saver On or Off.
      d) Additional settings are available via the Battery use and Battery saver settings links.
      e) Battery use shows further info on apps and their power usage.
      f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.

      How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4

      How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV

      If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great and Efficient Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop Runs Great! Needed an upgrade for a while and needed on that was cost efficient and could run computer games. A month in and it preforms past expectations and is a solid choice for anyone looking for a gaming laptop!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the laptop works perfectly, the keyboard's colors are awesome and the storage space is enough for at least 3 games. Something to improve is the battery since is huge and the weight is significant.

    I would recommend this to a friend
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