Customer Ratings & Reviews

Hello JustinB,

Thank you for you review. We are sorry to hear you experiencing issues with crashing and experiencing the BSOD. Below I have provided troubleshooting steps and a few links that should resolve the issues you are experiencing.

To try to resolve crashing/freezing, you can try the following:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
You can read the full article here - http://dell.to/2u98Cct

We'd also suggest checking to ensure that your software and drivers are up to date on Dell's Product Page -http://dell.to/3rYQJd1

This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam

Hi Valued Customer,

Thank you for your valued feedback. We are sorry to hear you are having some trouble with the performance of your Dell G7 7700. This is certainly not what we like to hear from our loyal customers. We recommend making sure all drivers and downloads are up to date on your system. I have provided a link to the Drivers and Downloads page for your PC below so you can check for and do any applicable updates.

Drivers and Downloads Page: https://dell.to/3BskQhc

If you still experience this issue after you have finished troubleshooting your G7, please feel free to reach out to our support team here: 1-800-624-9896.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

SkeeterOne,

We're sorry to hear about the overheating concerns that you had with your G-Series computer. There are new updates available for this series that are designed to help with overheating. We're sorry to hear that you decided to return your computer but we hope that you will consider Dell again in the future.

Best,
Bryan
1-800-624-9896

Bobby,

Thanks for your review and we're glad that you're enjoying the screen on your new computer. We're sorry that the mousepad didn't work as well as you would have liked it to. Please keep in mind that you can always re-calibrate your touchpad with the following steps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties.

Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896