Customer Ratings & Reviews

The Dell - Inspiron 14 2-in-1 Touch Laptop (AMD Ryzen(TM) 5 8640HS processor - 8 GB Memory - 512 GB SSD - Midnight Blue) is a mixed bag for me. On the one hand … I like the look and feel of the laptop. Although it’s not particularly light, it still feels sleek and looks thinner than it actually is. It also has a solid feel to it’s overall build. The keyboard and trackpad feel great and work well and the backlighting on the keys is helpful. The hinge is substantial, worked well, and gave me a great sense of confidence in using the Inspiron in various configurations. The battery-life was also better than other laptops I’ve used in this category. The speakers put out strong, but thin, sound. The image quality of the screen was very nice for computing tasks, though it seems a bit grainy when watching HD videos. On the other hand … It may be that my particular unit has problems, but the best way I can describe my experience of using the Dell - Inspiron 14 2-in-1 Touch Laptop is ‘glitchy’. The key problem I had was connecting to the internet at home. For some reason, the Inspiron does not provide internet access when connected to my home wifi (Verizon). It connects to the signal, but then indicates that there’s no internet. This is while every other computer and device in the home is buzzing along fine. I went through all of the various approaches to fixing it - restart the laptop, restart the wifi, go through diagnostics, etc., repeat. It did show internet briefly once, but then reverted to the ‘no internet’ status. Having both Windows and Mac laptops, I double-checked the other Windows laptop to make sure it was using the same version. Yep. So, I have to assume it’s not Windows. It works fine when hooked up to my work wifi, although it did take some extra steps to get it to connect for the first time. This is just puzzling to me. I found that the fingerprint sensor was also intermittent in its effectiveness. When it does work, it’s very quick. However, a number of times, I had to revert to using my PIN because the fingerprint sensor was unresponsive. At first, the responsiveness of the touchscreen when in tablet mode was mixed. Enough so that I had to bend it back to use the keyboard a few times. However … After installing the latest upgrades (on my work wifi), it does seem like both the fingerprint sensitivity and the touchscreen sensitivity have improved. Unfortunately, I still have not been able to successfully get it to provide internet access when connected to my home wifi. So … The Dell - Inspiron 14 2-in-1 laptop has a lot of promise, but I cannot recommend it - yet.

OMG!! THE gentleman was sooooo nice and gave me everything that i needed!! He was super nice and i am estatic that everurhing works properly!! He really gave me all that i need and more! I went in to get my computer fixed i thought, but came out with a new computer , hard drive and office suite!

Great computer and easy to use. Just what i needed!

Turned out to be a very nice laptop. The speakers are amazing.

I have a Dell laptop for work, and because I like it so much, I decided to buy this as my personal laptop. The screen hinge design is not the best, after just over a year I closed it and heard a crack. Then I carefully opened it and heard more cracking, and small plastic fragments were coming out of the right hinge. It damaged the screen frame and after looking up if other users have had this issue, it seems common. Other users complained that the right hinge specifically broke. I was not able to get a hold of anyone from Dell to assist with this. It's too bad because otherwise the system worked great for my needs.

Bought "Excellent condition" open-box. We were sent a laptop with greasy fingerprints, no manuals, and only one piece of the charger. The box was poorly packaged and at risk of escaping the larger carrier. This is precisely why Best Buy is losing market share. This review is a reflection of Best Buy's quality control- not the laptop.

Build quality is great, however the battery life is abysmal. It will go from a full charge to completely dead overnight when powered off.