Customer Ratings & Reviews

An excellent product with very good features and applications

Awesome gaming laptop. Lots of storage and very fast

Hey, as the commercials used to say, It's a dell-fantastic

Dell computers have always been a favorite of mine

When I got this laptop I really didn't expect much from it. I've been a PC gamer for going on 15 years now, and I didn't really have high hopes that Dell could push out a worthwhile laptop, but I needed a decent gaming laptop because I've got a few trips planned and it sure would be nice to have as my carry around, and a backup should my desktop fail at any point. I actually kinda expected to be trading it in in a couple weeks to go with a better model MSI, something with a full fledged 1060 with 6 gigs. Well, after having it for about a week, I'm not trading it in. It's run every game I play on it at its full 60fps at max settings. To name a few, War Thunder, World of Warships, Heroes and Generals, (I'm kind of a war game buff) EVE Online, Civ 6, are all skipping along fine at a stable 60fps for hours on end, and it's doing this at just a bit over a grande. For basic creature comforts, the start time from hitting the power button to typing in your password comes it at a whopping 12 seconds because of the SSD, and even when you're gaming it doesn't get too warm on the lap. The hottest part of the computer, the processor, sits right in the dead center of the keyboard and not over your left knee like most computers I've seen, so even if you're pushing the graphics you don't notice the heat. The keyboard does get warm right in the middle, but it's not too hot at all. It's about the temperature of a cup of coffee that's been sitting out for 30 minutes, warm but comfortable to touch. All in all, exactly as what I'd expect from a high end processor that's flexing its muscle. The beauty of this guy, though, is the price. There are Asus laptops going for about the same 1100 right now that don't have as good a processor, don't have as much ram, and don't have near the graphics performance of this Dell. Dell really has a home run here. As a long time PC gamer this boggles my mind to say this, but I'd buy this Dell over an Asus.

This computer crashed on me within 24 hours of use. Very disappointing.

I had an IRQL error that happened repeatedly and geek squad could not fix. I returned it and got the same model and had the same error

I didn't get this exact model, mine came with a 256gb SSD and no hard drive, but I can't find that exact model on the best buy website, so ill put it here. this thing is overall a great performance machine, and not just for gaming. its got a pretty good keyboard. I've also got a MacBook air and surface book, so using those as a baseline, this keyboard is still pretty good, if a bit mushier and a bit more wobbly. the trackpad is good enough I say. nowhere near as good as the MacBook or surface book I have, but it gets the job done. you'll want a real mouse for gaming and productivity anyways. the screen is pretty good, the IPS screen has good viewing angles and is reasonably color accurate and bright, with an anti-glare coating. The TN panel is good for a TN panel at least, if you get that option. The speakers are pretty good, but they won't shatter your world. the sub adds decent punch to video games, but weirdly im not hearing a big difference in music. the overall build quality is solid, with high quality, soft touch feeling plastic. obviously nowhere near premium machines, but given the hardware, they have to save money somewhere. It is a thick, heavy, gigantic beast. No getting around that lol. The hardware is the shining star of the show here. 8gb of ram, a 4gb 1050ti, and a high performance quad core intel chip, all combined with a killer cooling system and a gigantic battery. On battery I put the brightness on 50% and battery on battery saving mode, and I manage around 2-3 hours of heavy load gaming. regular use im getting 8-10 hours, which is mentally insane given the hardware inside this. I call this a high performance laptop and not gaming laptop, because you can easily use this for everything. it's a jack of all trades laptop. you can use it for complex calculations, running autocad, video editing, gaming, schoolwork, anything. It's a great jack of all trades laptop. If you're a student and can only afford (or only want) one machine that can literally do it all, and do it well, this (or the newer versions of it) should certainly be on your shortlist.

I wanted this laptop over my old HP and I was hoping for a good gaming laptop. I thought Dell is kinda a reputable company and they make good computers, - I have never been this mistaken. After I installed a few games and started to play them, I noticed that the laptop heats up a lot which is not normal for 1050ti. Even with medium settings of GTA 5. Then the fun part has began; I got the blue screen and I couldn't fix it until I had to reset windows. Otherwise it just wouldn't start. So, the next day after reset I got the blue screen again and I couldn't even reset that time and I had to format and reinstall windows and all the software myself. Well my advice is of course to stay away from this "company" products. But if, by any chance, if you are planning to buy a product from Dell, buy it from a third party like bestbuy because Dell costumer service is absolutely horrible, it's not even a customer service, it's a joke.

Im going to start off by saying. DO NOT BUY THIS COMPUTER. Dont do it. I got this computer August 2017 when entering college mostly because of the graphics card, price and processor. I was switching from a mac because I wanted something super powerful to run my graphic design programs, run video editing software and be able to do homework on but to not be as expensive as a mac. The day after i got the computer, two of the keyboard keys fell off ( i had used it for 5 minutes). I am a college student so theres was no way I was going to send it in for a 8 days just to get two keys fixed. Next 2 months into using it for light gaming, and graphic design and homework it started to crash every hour. I couldnt write essays in word because the computer would crash and delete my work. I finally decided to contact dell support and they were no help at all. After a year, I had to have the hard drive replaced twice and it still does not work properly and crashes every few hours. My games no longer run, video editing is impossible because of the crashing and overall the computer does not perform properly. I have spent so many hours on the phone with dell and they have still been no help to me. I tried to return the computer to them but they insisted it was a Windows issue not a hard drive issue therefore I had to do a webx to get it fixed. The support guy still was not able to fix my computer after spending days on the phone with him. I am now switching back to a Mac computer because I have given up on dell.

Works extremely well, when not crashing. Gone through two of them now with the same issues. Audio/video bugs, and constant crashes.

There is no setting to adjust the keyboard backlight timeout. It times out after 10 seconds and there is no setting to keep it on. It's extremely annoying and ridiculous that a higher end laptop doesn't have such a simple feature setting.

I bought this computer and it came out of the box with a sound problem. The speakers made a static noise in about 1 second intervals accompanied by a video skip. It translated to external speakers so I told dell support that replacing the speakers would not help. I sent it in, they replaced the speakers and I got back the same faulty computer. I exchanged it and got a brand new replacement. When I finally got it and plugged it up, the computer did not recognize the battery.*plugged in, not charging* Dell suggested I send it in and let them replace it. I’m returning it and going with a different brand.