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Customer Ratings & Reviews

Your price for this item is $469.99

Customer reviews

Rating 3.8 out of 5 stars with 25 reviews

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72%
would recommend
to a friend

Customers are saying

Customers are not satisfied with the speed of the Inspiron 15.6" Touch-Screen Laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 25 reviews
  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    Decent PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop on Black Friday in place of the $299 Dell Insp. with i3 laptop that sold out on Black Friday, per suggestion of Best Buy customer service. Ended up returning this item in exchange for a HP Envy 2-in-1 15". This laptop was just too slow compared to my other new laptop, a Dell Inspiron with Intel i5. But biggest reason I returned this laptop was the lack of Full HD. Once you go 1080p, you can't go back. If this doesn't bother you and you prefer AMD over Intel, then by all means, consider this laptop.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop for Basic/Budget Minded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has some good features for people who are interested in a basic laptop or budget laptop, cause this laptop gives you a little extra for the price of a basic or budget model. The keyboard is backlit and you get a touchscreen. I ended up returning this model for an HP Envy 360 but only because this laptop's screen resolution is 720p versus 1080p. I watch a lot of movies and photo editing on my laptop so having HD was important. Although 720p would be best for those that plan to play some games on here since the graphics card couldnt handle intense games at higher res.

    I would recommend this to a friend
  • Pros mentioned:
    Web browsing
    Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Good for testing and maybe home use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for network testing. something light and easy to boot and use. It isn't a speed demon, but it is plenty fast for my purposes. i suppose it would work well for general internet surfing and email with no problems. I like it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Web browsing

    Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this laptop for about a month now and I really like it. After the initial learning curve of Windows 10 I have had no problems. I mainly use it for web browsing and gaming and it has been great for that. I would buy it again!

    I would recommend this to a friend
  • Pros mentioned:
    Aluminum body

    Rated 4 out of 5 stars

    Dell Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dells are better than most laptops. I think all laptops should follow the Mac example and be make from Aluminum. Heat is any computers worse nightmare and Macs do a great job of pulling heat away from its components. Also Dells and other laptops are extremely hard to work on if you need to since the case they are in is plastic and hard to take apart.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great laptop for the price. I recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    HP over Dell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Dell computer through Best Buy, and after about 30 days the computer died. I took it into Best Buy and the manager was kind enough to allow me replace the computer instead of waiting 2-4 weeks for the repair (if they could repair it). It acted like the mother board had been fried. A Best Buy employee looked up a computer that had all the same features as the Dell and the price was the same. I have only had it a couple of days but it seems to work much better than the Dell.

    I would recommend this to a friend
  • Cons mentioned:
    Died after 2 years, Expected more from dell

    Rated 3 out of 5 stars

    Dead @ 2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this computer and it had all of the features that I wanted. Unfortunately it died after only 2 years of use. It's currently at a PC repair place to see if it can be saved. Extremely disappointed at this time since I expected more from a Dell. If I have to buy a new laptop, more than likely I'll go back to a Toshiba or HP.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard failure, Wifi issues

    Rated 1 out of 5 stars

    would give negative stars if possible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i'll start by saying i'm having to type this review on a different device, because after only one year of ownership, this laptop was toast. neither dell nor bestbuy will ever see a dime of my money again. from month one, this laptop had issues. constant blue screens, speaker issues, freezing screen. but last week the keyboard went out. completely. and when i took it to best buy to repair, they wanted more than the laptop cost to fix it!!! because the system was junk before it even arrived at my home. i had always heard great things about dell but i can see now they were lies. i'm out the cost of this computer, the cost of my antivirus, the cost of the software i placed on it, and they actually expected me to pay double just to fix what they should have never sent me. i wish giving negative stars was possible negative five for dell and negative five for best buy selling this garbage.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Customer service

    Rated 5 out of 5 stars

    easy to use. lightweight.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Dell computers. Glad the customer service helped me order it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for college. Nice touch screen. Decent battery life

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a computer to mess around on, and have owned Dell's before. So that left little to adjust to once it was connected to fun.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect lap top for college and anything you need to do,fast lots of memory and clear graphics,best pc I ever owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop at a Nice Price Point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Laptop for the price, AMD A8 with 8 GB RAM, and 1 TB Hard Drive, enough processing power, memory and hard drive space for the average user, surfing the web, storing pictures or video, good buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop as a gift. My brother really enjoys using it. He did have an issue setting up his email, but the crew at his local Best Buy got him straight pretty quickly.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi issues

    Rated 2 out of 5 stars

    Wifi problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Intermittent wifi problems. I have called dell several times and it has disconnected while on the phone with them. Not sure if the wifi card is properly connected or not or if it's my netgear router. Disconnects even when sitting next to the router.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new laptop and it is very nice and fun. I'm glad I decided to get my laptop from Best Buy. Easy purchasing process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for the value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy this laptop for someone that was in a pinch and couldn't wait to special order one. They really like it and it ended up being a great replacement for what they had. It's a nice upgrade, and it works very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a wide flat touch screen. Great for school and studies. Works great in any area and didn't lag as I would have expected. Cons: it's heavy to carry around when you need it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is running great! Great product!

    I would recommend this to a friend
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