Customer Ratings & Reviews

Our team is glad to learn that the Inspiron is functioning fine for you. However, we regret to learn the computer is heavy for you. We'd like to assist you with any questions or concerns at 1 (800) 624-9897 and thanks for taking the time to write about your experience. Best, Chris

Hi Mike,

We're sorry that your computer is not meeting all of your needs. Perhaps you can try to remove some of the programs that came pre-installed on your computer: Uninstalling or removing software or applications that you do not use or do not need from your PC can help speed up your PC. Applications may include background processes, system services, context menu entries and other things that can slow down your PC.

Uninstall applications you no longer need using Programs and Features (previously called Add/Remove Programs). Unnecessary applications occupy space on your hard disk drive.

1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.

You can read the full article here - http://dell.to/2tSulGV.

Here are some programs to consider removing: https://dell.to/2JruiaG.

Best,
Bryan
1-800-624-9896

Happyface,

We appreciate your feedback. We hope that you get used to the size of your new Dell computer soon. If you have questions about your computer you can check our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Arch,

Thanks for your feedback. We're glad that your laptop is working well for the most part. If you do have questions about your laptop you can always check our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Hello Gizmo,

Thanks for your review. We're sorry that the touchpad is not meeting your needs. If you'd like to re-calibrate your touchpad you can follow these steps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

We hope this helps your computer perform better for you.

Best,
Bryan
1-800-624-9896

Praveen,

Thanks for your review. We're sorry that your computer is not working as well as you hoped it would. Here are some steps to work on your connectivity:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

We're glad to learn the Inspiron touch-screen is working for you. If you have any questions or concerns please give us a call at 1 (800) 624-9897. Another great resource is Dell Supportassist, which can be located in the 'start' menu under 'all programs' in the Dell. We thank you for taking the time to write about your experience. - Chris

crisri,

If you'd like to diagnose what is causing your computer to crash, we'd consider running the following diagnostic test:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/2yzSu7o.

You can read the full article here - http://dell.to/2u98Cct.

We hope that this helps your computer perform better for you.

Best,
Bryan
1-800-624-9896

Shan,

Thanks for your review. We're sorry that your new laptop is not meeting all of your needs. Perhaps you can try to uninstall some of the programs that came with your computer to free up additional space. If you find programs that you do not plan to use you can uninstall them with the following steps:

Uninstall applications you no longer need using Programs and Features (previously called Add/Remove Programs). Unnecessary applications occupy space on your hard disk drive.

1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.

You can read the full article here - http://dell.to/2tSulGV.

You can also save files in the cloud with Microsoft OneDrive.

If you have additional questions about your computer you can check our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

soobak,

Thanks for your feedback on your new Dell laptop. If you have any technical questions about your computer you can check our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Shaun,

We're sorry that this laptop does not include a CD / DVD drive for you. Dell does offer an external drive through Best Buy that you can purchase here: http://bit.ly/2N8c7bq.

We hope this helps your computer perform the way you wanted it to.

Best,
Bryan
1-800-624-9896

Caroline,

We're happy to hear that your laptop is working out well for you. If you have any questions you can view our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

MarCor,

We're happy to hear that your new computer is working well for you. We'd recommend checking out our Product Support page if you have questions in the future: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896