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Customer Ratings & Reviews

Your price for this item is $509.99

Customer reviews

Rating 4 out of 5 stars with 11 reviews

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73%
would recommend
to a friend

Customers are saying

Customers highly value the fast performance of the Latitude 14" Refurbished Laptop. They appreciate the good price point for the high performance they are getting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Cons mentioned:
    Keyboard issue

    Rated 4 out of 5 stars

    50/50 Satisfaction

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered 2 of these Dell laptops. they arrived a few days ahead of the ETA (++ for that ) but the first one I tried to setup had problems with the keyboard. Mostly some numbers would not register when pressed and others only after multiple presses. Real hassle when you are trying to input a password. Tech support responded right away and I shipped the unit back to them for "evaluation". Not good that the ship was Ground which means "days" to wait. I would have preferred some quicker means to get it checked out & replaced or fixed (-- for these) The 2nd unit was perfect! Everything worked and it is running great! (+++ for that) So lets see how long it takes to get the other unit back.

    I would recommend this to a friend
  • Pros mentioned:
    Fast
    Cons mentioned:
    Small display

    Rated 4 out of 5 stars

    Fastest computer I've ever had!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month I am getting used to the smaller size display and it's blazing fast even with virus protection.

    I would recommend this to a friend
  • Pros mentioned:
    Good price

    Rated 5 out of 5 stars

    Great computer for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first, but when I got it, the laptop was in great condition! Super fast and it didn’t break the bank! The only trouble I had was, I had to call customer service for a new code for my windows 10 pro! But they were really helpful and I got the code quickly! I would buy another refurbished laptop again, thanks bestbuy!

    I would recommend this to a friend
  • Pros mentioned:
    Powerful

    Rated 5 out of 5 stars

    Good deal!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty powerful laptop and the larger solid state drive is nice to have!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Groovy Baby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, exactly what I need it to do. It’s stable and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Fast

    Rated 5 out of 5 stars

    Very Impressed with my Dell!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and Acts like Brand New. Trustworthy company. Got it Fast and earlier than Promised. Happy Customer

    I would recommend this to a friend
  • Pros mentioned:
    Brand new condition

    Rated 5 out of 5 stars

    Great So Far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never purchased a refurbished laptop before. The first laptop I bought was from BestBuy out of the box ten years ago and it's been used well until it was time for an upgrade. It feels brand new to me and I haven't had any issues yet.

    I would recommend this to a friend
  • Pros mentioned:
    Good price

    Rated 3 out of 5 stars

    good computer, an annoying defect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return the laptop as it started to reboot every 30 mins on the second day I used it. When I googled the problem, it seems a common defect in this model. Otherwise, it was a good computer with high performance.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Faulty, Incomplete wipe

    Rated 2 out of 5 stars

    Decent computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was shipped a laptop that didn’t work. Received second laptop and wasn’t wiped completely from previous owner.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Good price
    Cons mentioned:
    Dusty

    Rated 1 out of 5 stars

    Never Buy Refurbished Tech from BB

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item because it had good price for the specs. My mistake: I kept it sealed in the box for almost a year so I can't return it. When I finally opened it, the letters 'a' and 'h' did not work. Opened it up and though the outside was clean and scratch free, inside was full of dust and dog hair.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Labtop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the labtop runs great fast shipoing easy to use

    I would recommend this to a friend
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