Customer Ratings & Reviews
- Model:
- 6V312
- SKU:
- 6421862
to a friend
- Pros mentioned:EmailCons mentioned:Loading
Slow Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I use Webex with this laptop it takes about 5 minutes to load and then when class is over it takes about 5 minutes to close which is annoying because professor thinks I am still in Webex wanting to ask a question when class is over. Also when loading Microsoft Word or Excel it takes 1-2 minutes. It is good for emails but that is pretty much it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello DeweyUCR,
Thank you for your review. We're sorry about the trouble you have encountered with the performance of your laptop. To make sure we can help in the future there are steps below that can be used to improve performance overall.
1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows
Here is the link to the full article to assist with your performance issue: https://dell.to/3n29QjE.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
