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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 56 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers praise the XPS 15.6" laptop for its stunning 4K display, calling it "beautiful" and "crisp." They also appreciate its sleek design and gaming capabilities. Overall, customers are highly satisfied with this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 56 reviews
  • Pros mentioned:
    Display

    Rated 2 out of 5 stars

    GREAT! but defective.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop might have been the best I have ever used, I've used Mac and a UX305. The screen is amazing. The reason this is getting a 2 Star Review is the terrible quality control. I returned the first Dell since it would not function after a hour of unboxing, crashing every 5 minutes, not an over-exaggeration. The second was simply dead after setup and would not power one. It is possible that the remaining XPS in circulation are defective since it's so late in the cycle but your guess is as good as mine.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Chin,

      Thanks for your review. We're sorry to hear about the issues that you had with your computer early on. Here are some steps to diagnose future crashes on your computer:

      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2PiBfhJ.

      You can read the full article here - http://dell.to/2u98Cct.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    Lots of power, small package.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thin and powerful, only caveat is the heat buildup which is normal for laptops if you're doing some gaming or editing. Still a great product

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    Nice computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is amazing! Love the touch screen too. Nice computer and was easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cant believe how amazing the new laptop is. It runs fast and efficient with multiple programs an processing tons of data.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop for college

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my sons first year of college. His primary concern was speed and this laptop meets his expectations.

    I would recommend this to a friend
  • Pros mentioned:
    4k display

    Rated 5 out of 5 stars

    Loving the 4K Screen

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was worth it. The 4K model was super crisp and offers great detail in picture quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    edit HD Videos with no lag . This worked out great . Just a little smaller than I thought.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    Nice high end laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty powerful. Great display. 4K, touch screen, pretty light. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Fast Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop and it can play games just fine. Do not listen to people it can game decently.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    My son loves it.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the things this laptop can do makes it so worth the price. Gaming, homework

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Dell user for many years and decided to downsize from a tower/monitor/keyboard set-up to a more simple laptop. After carefully moving all the files it's been performing beautifully. Screen resolution is amazing, keyboard has a great touch and I have a TON of space on my desk now that all the other hardware is going to the recycle center! Thank you, Dell for a great product!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially had issues with touch screen and touch pad. Apart from that good buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great processing for the small package

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the 512GB SSD, 16GB of RAM and the GeForce core, I am able to use nearly any modeling and data processing software for architecture, design, and game development very consistently. My only complaint really is the screen is too reflective. It has great resolution, but it is impossible to see the screen when working outside especially.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great business laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop with all the necessary features. 4 stars just because the battery dies faster if in gaming mode.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this computer for almost a month now. So far, this computer has been pretty good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MacBook Pro killer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop. It’s my second xps, the first lasted forever. The design is stunning and functionality is perfect. I would recommend this computer to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop if you have the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XPS series is a really solid laptop. Depending on what you’re looking for, I wouldn’t really recommend the 4K display/ touchscreen as it is an extra cost. But if you have the money by all means go for it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great laptop but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those fans can be somewhat hard to get used to once the computer starts to heat up. I returned it.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Tony,

      If you run into this problem with fan noise on your computer in the future please consider updating the BIOS on your computer and see if that helps with the fan noise. We're sorry to see that you decided to return your computer but we hope that you will consider Dell again in the future.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    A solid work computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has solid build quality, and has a good enough CPU and GPU for most light workstation tasks. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, great computer. Fast, great screen resolution, comfortable keyboard, and nice touch pad. Also, attractive with great battery life.

    I would recommend this to a friend
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