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Customer reviews

Rating 4.5 out of 5 stars with 84 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are pleased with the XPS 16's impressive battery life and excellent graphics card performance, frequently praising the quality of the speakers and ample storage provided by the SSD. However, some users found the keyboard uncomfortable and the laptop somewhat heavy. The lack of a backlit keyboard was a common point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 84 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Almost perfect, the keyboard ruins it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is almost perfect, the build quality is excellent, the software runs smoothly, the screen is bright and the 120hz refresh rate is like eye candy. The battery life is solid, the trackpad is smooth and responsive, It would do great for gaming and video editing. my only complaint about this laptop is its awful keyboard. the function row is just a touch-sensitive area above the keyboard, no buttons. There is also no click, feeling, or any feedback, it feels so unnatural to control. The keyboard itself is also a nightmare for anyone with fat fingers. There is no space between each button, and the design is flush with the main frame of the device. The amount of times I've pressed the wrong button on this thing (or pressed multiple buttons at the same time) when typing is ridiculous. I've used other laptops and keyboard and this one is the only one I've had this problem with. Overall this machine is excellent, but if you are going to be typing a lot, either get an external keyboard or look elsewhere.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Not the best from XPS

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell XPS are normally top of the line on the consumer side. Usually with higher end cases, screens and features. This is more along the lines of a latitude. Out of the box this is a good looking laptop. It’s 16 inches so do not expect lightweight. There is no clear power button. But it is the button on the top right with no label. This is windows 11. As far as I can tell so is very similar to 10 but with windows AI built in. If you have other Dell/windows computers you can migrate all Of your data from a previous computer to this computer. You decide if you want all new of more of a clone. Several things you may notice that this does not have from a higher end laptop. There is no backlit keyboard. This is a pretty standard feature this does not have. If you buy a larger laptop for the 10 key, this does not have it. There is also no indicator where the built in trackpad is. It’s in the middle. It takes some getting accustomed to. Also what wound have been a function key for your brightness and sound are embedded. The camera is at the top of the screen and has really good quality. 1080p is the default video quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4.5 / 5 — Powerful, Elegant, With Just a Few Trade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4.5 / 5 — Powerful, Elegant, With Just a Few Trade-Offs As someone who regularly toggles between content creation, light gaming, and everyday productivity, this Dell XPS 16 offers a compelling balance of performance, portability, and premium design. Here’s how it performs in the real world: ✅ What I Love 1. Impressive performance With the Intel Core Ultra 7 chip and a dedicated NVIDIA GeForce RTX 4050, this machine easily handles demanding tasks — from 4K video editing to multitasking across creative tools — with no noticeable slowdowns. It also handles modern games well at 1080p or 2K with medium-to-high settings. 2. Gorgeous display The 16.3″ 120 Hz panel with a 2K (likely 2560×1600 or similar) resolution delivers sharp visuals, smooth motion, and vibrant colors. Whether I’m watching high-definition content, editing photos, or gaming, it’s a pleasure to look at. 3. Storage & memory aren’t bottlenecks With 16 GB of RAM and a 1 TB SSD, I’ve had no trouble juggling multiple apps, large files, and creative projects. The SSD is snappy, and there’s ample space for media, projects, and games. 4. Premium build and aesthetics The “Platinum” finish looks sleek and professional. The build feels sturdy and high-end — something I’m always looking for in a laptop that’s meant to travel with me. 5. Good balance between power and portability While 16″ laptops can be heavy, Dell manages a good compromise here. It isn’t ultra-light, but compared to many desktop-replacement machines, it’s easy enough to carry in a backpack for work, travel, or creative sessions in cafes. What to Consider / Possible Downsides Battery life under load When doing heavy workloads (rendering, gaming, GPU-intensive tasks), battery life drops quickly. If you plan to use this on the go for extended periods, keep a charger handy. Thermals and fan noise Under sustained performance use, the fans ramp up and become audible. In quieter environments (libraries, meetings), the noise can be noticeable. Also, the chassis may warm up toward the rear. Limited upgradability 16 GB RAM is fine for now, but for more intensive creative workflows (e.g., working with very large datasets or 3D scenes), future-proofing beyond 16 GB would be ideal. Check whether the RAM is soldered or upgradeable (Dell’s XPS models tend to be more restrictive than gaming laptops). Port selection Depending on your peripherals (external displays, storage, dongles), you may find the mix of ports a bit limiting. You might need to carry a USB-C hub or adapter for full flexibility. Final Thoughts Overall, this Dell XPS 16 configuration is a high-end, well-rounded laptop that will suit creatives, professionals, and even casual gamers. It pairs excellent display quality and performance with a refined, portable chassis. If battery life under heavy load and some thermal noise aren’t deal-breakers for you, it’s a very strong pick in its class.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed
    Cons mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Definitely worth the money!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is very powerful, the screen is bright, the speakers are alright, the charging is fast and it lasts a while. My only complaint is the keyboard. The keys are completely flat and it makes them hard to type with.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice entry level XPS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Plenty of power for most modern games. Sleek design. Beautiful display. A bit on the heavy side. Also runs hot while charging and playing. Probably to be expected. Great value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Dell Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer, fast, long lasting battery and reliable. Awsome charts

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Dell computer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer, it has been really usuful and I have a lot of space for all the things I downloaded. I love the keyboard and the battery last long and I am able to connect my charger to my computer, so my phone can be charge too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer. It comes with all the bells and whistles. I’m not a technical person, so I can’t go into specifics. My daughter needed a computer for her aviation program in college. This computer exceeds all the requirements. The staff at the store were really knowledgeable and were able to answer all our questions . It was more computer than we needed, but we know Dell is a good brand and the price was good too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Dell XPS 16

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop! great picture and sound. Easy set up, not a single glitch yet. The battery lasts a lot longer than I would have expected and charges quickly. :)

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Almost 5 stars! ⭐️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is pretty amazing and does everything I need it to. Great camera quality. I would have given it 5 stars if not for the keyboard. The keyboard does not have raised buttons. I often mistype because it’s just not spaced like a traditional keyboard. I can hook up a blue tooth keyboard to combat this issue. So it’s not a huge deal. I wouldn’t let the keyboard stop me from buying this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    President of corporation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Display is very good for financial and images. Adequate speed with good resolution.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe ?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like it, but it just was not worth the money to me. Very nice build but performance for the cost just does not add up. You can get a very nice made laptop with just as good of performance for half the money. Are you buying a laptop for build quality or to do it's job very well? The screen is not great and that is what you deal with everytime you use it. Spend half as much and get a much better screen. But I have found Dell's customer service is great. Think before you decide to pick out this model.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this laptop to replace one that was at the end of life, so to speak. So far, this laptop’s working great. The slightest complaint I may have is the keyboard narrower than I’m used to and is taking time to adjust to. Overall, an excellent laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer! Screen quality is very crisp. Light weight and the battery life last!

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful laptop! just the keyboard is kind uncomfortable but the rest is fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is solid. Speed is good. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell xps16 very good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I like is good for me is good promotion about membership because is very confiability and also make sure best price always thank you team

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop. The best part of the experience was the outstanding customer service. I think our representative was Will at the Mayfield Ohio store and he was great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful device in terms of software but not good for high end gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellency

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Memory, pics this one has it all. Very easy to operate compared to my applebook.

    I would recommend this to a friend
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