Customer Ratings & Reviews

a heavey laptop to carry around speakes not great

Great product. It was what I wanted and needed. It met my expectations.

Excellent for recording, slim feel, looks modern, little hard to use keyboard other than that good

Great for work and editing video and photos and has a great display

Works great for my school work, and I have had no issues with it for the past few months. Everything runs great, would recommend.

Good laptop for professional use. Very large the screen

I love my dell xps computer. This is the very best computer.

Works amazing highly recommend use it for school and never had a problem with it

Great, We always love to go to best buy for my business needs. Great customer service.

Excelent computer, fast delivery and great customer service.

Open box, but came as brand new with no issues so far. Very clean and smooth

Great computer for a high school student. My niece loved it.

So far so good. It seems to be a nice laptop. I’ll know more about it in a few months.

Nice laptop, great performance, amazing work from dell.

The minimal design and slim look are striking. The small bezels really maximize the viewable screen, giving you a really large screen in a portable form factor. At FHD+ (1920x1200) the resolution looks great and the matte screen is a great feature. The screen does not get as bright as I would like, though. The resolution and mediocre brightness lead to great battery life for a powerful laptop, though. It is a bit heavy, but not unexpectedly so. The Nvidia RTX 4050 GPU has been great for games. I had no problem playing casual games like Hades and Vampire Survivors. More demanding games also had no problem and high settings - Alan Wake, Bioshock, Shadow of the Tomb Raider, the Witcher 3. All played a great frame rates. The touchpad design is really impressive. This is something I wasn’t sure of, but in daily use I don’t even notice the hidden design. The touchpad area is large (between both alt keys and the entire depth). It is in a natural place and you don’t even need to look down to use it. This is the best touchpad I’ve ever used on a Windows machine. Gestures, taps, and presses are all accurate. The speakers are incredible, the best I’ve used on any laptop. The camera is also really nice, with a higher resolution than most and the Windows Studio Effects are a nice addition - background blur, eye contact correction, and automatic framing. The top bezel of the screen is impossibly thin considering that it houses the camera and Windows Hello sensors. Windows Hello also works great. The microphones also work really well, negating the need for a headset in most cases. The removal of the function keys and lack of physical keys for delete and esc take some getting used to. The fingerprint reader integrated into the power button works well, but it comes at the expense of a normal key layout. The power button in the top right of the keyboard next to the backspace key is an odd choice, but after a few days I was used to it. Otherwise the keyboard is actually nice to use. The keys have no real gap between them, which I was worried about. I’ve always used island style keyboards, but had no problem. The key travel is very nice for a laptop and the keys are satisfying to press. There is a Windows CoPilot key, which is another odd choice - I don’t need a dedicated key for a function that is so rarely used. As an everyday laptop, it excels at the tasks I need it for. After work, it is a good gaming laptop. It is a great premium laptop for Windows - however the value is questionable. If you are concerned about the keyboard layout and lack of physical keys you should look at it in store first.

THE. WORST! I'm on my second LCD screen in 16 months. Don't bother. Save your money

its not updating like it should so far that is the only problem and no booklet in box nothing!!!

Best Buy does NOT price match like they claim. Good luck getting their "customer service" department to help. I've had to start over three times and still no reimbursement.

Have had nothing but problems with this computer. Camera stops working, computer won’t charge and Best Buy and Dell will not do anything to help.

First thing you immediately notice when unpacking the laptop - IT IS SO HEAVY! At almost 5 lbs, it's one of the heaviest laptops I've owned. My other laptop I constantly use is under 4lbs, so having this almost at 5, it's very noticeable - but that's okay - because I'm not using it to carry around! The 2nd thing you'll notice, no clearly marked power button OR trackpad borders. I will say that Dell did a decent design job with the power button - it is not flush with the keys, which means you won’t be accidentally pressing it and turning off the machine if it was. The power button also does double duty with also being the fingerprint scanner. The last and most annoying thing I noticed, the camera doesn't have a privacy cover. This is a dumb Dell stance and all laptops should come with a privacy cover, like most HPs. Years ago I bought a virtual pinball machine, which came with a very minimal specs small form factor desktop pc that fit inside of it. Over the years, I've had to replace the PC, but any non-SFF pc's aren't going to fit, and will have to be placed outside of the machine, which is very annoying and not great looking. I've tried a different Dell Gaming Laptop (prior to current PC) but it quickly overheated and froze often, so it was not a viable replacement. That brings us to this new Dell XPS 16, though not specifically sold as a "gaming" machine, it sure does have the specs and NVIDIA GeForce RTX 4050 to call it one. With 3 USB-C (Thunderbolt 4) ports, a small dongle w/both a USB-A and HDMI connector is included with the laptop. My VPin has 3 different monitors, so the main display is connected through the HDMI on the little dongle, and I have a Dell Dock 3100 connected to the USB-A port, which gives me 2 more HDMI and DisplayPort connectors - for my 2nd and 3rd screens. And it works well! The previous Dell gaming machine did NOT handle the dock or 3rd monitor very well, which was unfortunate. I use both Steam and Epic to play both Pinball FX3(Steam) and Pinball FX (Epic) to run the games. The Dell is powerful enough to run the tables smoothly (again, unlike the previous Dell Gaming laptop) and the buttons (attached by USB) run without lag both physically and visually (in game). This makes me so happy, because now I can ditch the giant PC and leave the laptop INSIDE the machine, freeing up space around the pinball machine itself. So if you're looking for a really beefy PC to power your virtual pinball machine and do not want to put a large PC inside of it, the Dell XPS 16 more than qualifies and essentially future proof's your VPin for 5-10 years. Pros: Power Button/Fingerprint scanner not flush with the rest of the keys, I'm not accidentally pressing it! NVIDIA GeForce RTX 4050!!! Runs games very smoothly Includes small dongle with HDMI and USB-A connector Authentically full power workstation that is portable Cons: No webcam privacy cover heavy No real Function keys (so if you use those for shortcuts, I don’t know how that works!) The top keys are lit touch keys (like Apple? but dumber) Runs hot Keyboard is backlit, but it's just on and off (HP/Microsoft laptops have 3 different brightness levels, which should be standard) A couple of times that screen shutoff (as if to go to screensaver/idle) while I was actively using it. Not sure what that is about yet