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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 92 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers often highlight the XPS 16's strong performance, solid battery life, and powerful processor speed. The large screen size and excellent build quality are also appreciated, along with its portability and capable Nvidia RTX 4050 GPU. Some customers mention the weight as a potential consideration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 92 reviews
  • Rated 5 out of 5 stars

    New Dell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this updated version of my dell laptop. The one I had was a touch screen and worked well with me during university. This newer version is awesome without the touch screen. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop to use for my coding class. It has all the features needed. I am a happy customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and the screen is really big great for working.I think this id probably the best computer I’ve ever gotten for the prize is excelent its really worth it !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, i bought it for school and it runs fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It was what I wanted and needed. It met my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for recording, slim feel, looks modern, little hard to use keyboard other than that good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    xps 16

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a heavey laptop to carry around speakes not great

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for editing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for work and editing video and photos and has a great display

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    DELL

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my school work, and I have had no issues with it for the past few months. Everything runs great, would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing highly recommend use it for school and never had a problem with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best computer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my dell xps computer. This is the very best computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, We always love to go to best buy for my business needs. Great customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for professional use. Very large the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent computer, fast delivery and great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect College laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open box, but came as brand new with no issues so far. Very clean and smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for a high school student. My niece loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It seems to be a nice laptop. I’ll know more about it in a few months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XPS 16

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop, great performance, amazing work from dell.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Stunning Premium Laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The minimal design and slim look are striking. The small bezels really maximize the viewable screen, giving you a really large screen in a portable form factor. At FHD+ (1920x1200) the resolution looks great and the matte screen is a great feature. The screen does not get as bright as I would like, though. The resolution and mediocre brightness lead to great battery life for a powerful laptop, though. It is a bit heavy, but not unexpectedly so. The Nvidia RTX 4050 GPU has been great for games. I had no problem playing casual games like Hades and Vampire Survivors. More demanding games also had no problem and high settings - Alan Wake, Bioshock, Shadow of the Tomb Raider, the Witcher 3. All played a great frame rates. The touchpad design is really impressive. This is something I wasn’t sure of, but in daily use I don’t even notice the hidden design. The touchpad area is large (between both alt keys and the entire depth). It is in a natural place and you don’t even need to look down to use it. This is the best touchpad I’ve ever used on a Windows machine. Gestures, taps, and presses are all accurate. The speakers are incredible, the best I’ve used on any laptop. The camera is also really nice, with a higher resolution than most and the Windows Studio Effects are a nice addition - background blur, eye contact correction, and automatic framing. The top bezel of the screen is impossibly thin considering that it houses the camera and Windows Hello sensors. Windows Hello also works great. The microphones also work really well, negating the need for a headset in most cases. The removal of the function keys and lack of physical keys for delete and esc take some getting used to. The fingerprint reader integrated into the power button works well, but it comes at the expense of a normal key layout. The power button in the top right of the keyboard next to the backspace key is an odd choice, but after a few days I was used to it. Otherwise the keyboard is actually nice to use. The keys have no real gap between them, which I was worried about. I’ve always used island style keyboards, but had no problem. The key travel is very nice for a laptop and the keys are satisfying to press. There is a Windows CoPilot key, which is another odd choice - I don’t need a dedicated key for a function that is so rarely used. As an everyday laptop, it excels at the tasks I need it for. After work, it is a good gaming laptop. It is a great premium laptop for Windows - however the value is questionable. If you are concerned about the keyboard layout and lack of physical keys you should look at it in store first.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    xps

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its not updating like it should so far that is the only problem and no booklet in box nothing!!!

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello LynneL,

      We would like to thank you for taking the time to leave us your review. We regret to learn that you are not best pleased with the Dell XPS 16 Laptop. This is certainly not the experience we like to hear from our valued customers. We strive to ensure that all our customers have a positive experience with both our products and the support they receive. Your feedback is valuable to us and will be used to improve our offerings and service.

      We really hope that you would give Dell an opportunity so that we can help you resolve the issue to your satisfaction. Please do not hesitate to get in touch with a Dell representative using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

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