Customer Ratings & Reviews

I really like this Dell XPS laptop. It fits the needs of someone on the go. It is lightweight, small, and portable! The battery life is great and the build quality feels really sturdy. It has a touch screen and a back-lit keyboard! The keys make a very satisfying click when you push them. I really like the image quality of the screen as well. I did have a few issues from the laptop. First of all, there are only two USB C ports on it, one of which is the power adapter connector. This eliminates the use of standard USB plugs unless the included adapter is used. With there being only two USB C connections, if you have the power adapter plugged in, you can only use one device connected to the laptop. This I found frustrating. Next, I did not find the fingerprint reader to work all that well. After two different times of logging my finger and after multiple attempts to log on, I resorted to using the PIN I created to log on. I am not sure why it didn't read well. Lastly, at random times during usage, the screen would distort and either freeze or go black. Eventually, it would come back up, however, shortly thereafter the same thing would happen again. I made adjustments to the automatic screen dimming feature and that seems to possibly have solved the issue for now. This is an issue that needs to be corrected. I'm not entirely sure if it is hardware related or software related. With the few kinks aside, this Dell XPS laptop is a decent entry into the compact laptop market and you will get good use out of it if the kinks are fixed.

Love it. Way faster than my previous laptop! Works great with my Cricut.

Bought for my son for college. Exactly what he needed and more. He loves it!

arrived in perfect condition, product A1,exceeded my expectation

So far, I’ve had about 4 laptops from various brands. This one is by far the best laptop ever in my opinion. I have always heard that Dell XPS is their flagship top tier model and have great quality. This laptop definitely has proven that to me. To start with, I am really impressed with the quality and the build of the laptop itself. Great screen quality with high FHD resolution. Crystal clear screen and very bright colors. Keys and the arm rest are black and they are awesome. I would certainly compare this to the quality Apple offers on their MacBook pros. It has couple of USB C ports and I really appreciate Dell for providing USB to USB-c converter with the package. The performance of the laptop has been really great so far. Intel EVO processor is able to handle multiple heavy applications like photoshop, video editors etc when run concurrently. Audio is not the greatest, but it Is pretty good considering the over all build and weight of the laptop being super light. It is super light and is very portable. I would definitely recommend this to everyone.

Over heating is super high on this laptop to the point it makes it kinda of safety issue for me. Scared to even have this computer any where important because how hot it gets. BEWARE!

Overall, this laptop is fantastic. However, there is a lot of give and take for each of its features and it’s going to depend on your own personal preferences on whether or not this laptop is for you, especially given the first and most important factor: price. For this price, the laptop only comes with 8 GB of RAM and 256 GB of hard drive space. This seems fairly steep considering other 13 inch laptops can be had at a lower price point with more RAM and hard drive space and a 4k screen versus the 1080p one included in this model. Although, given the entry level specs given this is supposed to be an ultrabook, it performs well. I believe it’s one of, if not the smallest 13” laptop on the market. Looking at it from the laptop perspective, this is fantastic. From the tablet perspective, it’s great, but its weight makes the tablet mode a little unwieldy. It doesn’t come with a pen, so I wasn’t able to test this functionality. Again, going back to price, lower priced comparable 13 inch laptops include a pen, so this is definitely a downside to this package. In the long run, it’s not that big a deal for me, since I don’t really use the pen or tablet mode much at all (but something to consider for those looking specifically at 2-in-1 functionality). Even with this laptop’s small footprint, the screen seems huge. The InfinityEdge screen pushing to almost non-existent bezels makes this laptop a joy to work with. The image clarity is amazing. I compared the monitor to another older 13 inch laptop I had and it’s amazing to see that there is less glare and more real estate, even though it’s smaller. It doesn’t come with a USB-A type port, which given its size, isn’t surprising. For me, this isn’t that much of a pain point because my older 13 inch laptop only included 1 USB-A port and 2 USB-C ports, pushing me to invest in a bunch of USB-C to USB-A adapters, or even purchasing components that have USB-C compatibility. Dell does include a USB-C to USB-A dongle, so that’s a plus for anyone who isn’t as prepared. The laptop has a 45W power adapter that uses a USB-C connection. The adapter is tiny compared to the 65W adapter required for my other 13 inch-er. I love its size… but was disappointed when I found out that the clamshell version of this laptop comes with an adapter that has an interchangeable module that allows you to turn it from a brick with power cord to a wall adapter that hugs the wall. I guess this is another casualty of this being the “entry” point for this series. Further to charging, a huge benefit to providing only USB-C ports is that there are power ports on both sides. I LOVE this! If you have to be tethered to the wall while using your laptop during charge, at least it doesn’t feel like a punishment for running out of battery power. This may not even be much of a concern for most anyway, considering how much life you can get out of this battery. I was able to use this for a full work day on a single charge, and then some. One little point that I’d like to mention is that this laptop comes with a rubber strip on the underside, which is common to laptops. The thing to point out though is that it’s separate from the access screws on the computer’s underside. My other laptop uses rubber strips as both a grip and a means to hide the access screws. I’m not a fan of this because, whether you try to get at the access screws or not, the rubber strip eventually falls off. The rubber strip on this model is firmly secured and not apt to go anywhere during its lifetime. One nice feature it provides is the Dell Mobile Connect functionality. It allows you to access your phone via Bluetooth and basically mirrors it to your laptop’s screen. I have an Android phone and I was required to download an app to utilize this feature, but setup was easy and it’s really easy to use overall. I was able to share photos from my phone to my computer really quickly and easily. I get text messages notifications and can read messages without having to pull out my phone. I haven’t been able to figure out how to silence notifications of in-coming text messages on the computer app yet, so I’m not sure if it’s available or that I just haven’t had the time to get to it yet (as of this review). Making and taking phone calls is really great too. The sound quality is great for not having to plug in a headset or separate microphone, although I’m not sure how much I’d use it in this way (for privacy concerns). I’d likely plug in a headset to keep my conversation to myself. There are only two other sticking points that I have with this laptop. The keyboard is solid, but a bit jarring for my taste. I think it’s a point that will really divide people on whether all of the other compromises can be accepted. The last point can be somewhat easily remedied, but is annoying all the same: bloatware. I think it’s great that Dell is trying to help people get the most from the hardware that they offer to maintain and fix issues. However, you can’t deny it’s annoying when 8 different pop-ups appear when you boot up. In closing, there are a lot of great things this laptop can offer… if you can accept the compromises.

Dell's XPS 13 is a beauty right out of the box. The unit comes packaged nicely with a power cable, a USB-C to USB-A adapter, and a quick startup guide. It is very thin and surprisingly weighted despite its small size. Startup was very quick as expected, and after the usual setup prompts, personalization, and system updates that accompany new computers, you're off to the races. The keyboard is nice and tight, with very thin key depth and needing soft pressure to trigger the keystrokes. It is backlit and has a fingerprint-enabled power button for added security. The black handrest surrounding the touchpad is rubberized and provides a nice, matte-like grip on an otherwise sleek device. The touchpad was almost too responsive, catching small grazes while testing that caused some typing errors. (I was able to resolve this in Settings.) The 1920x1200 touch screen is clear, bright, and responsive. The speakers are located throughout the thin edges of the unit, and while the sound quality was serviceable, it could have been a bit louder and richer for my taste. There are only two ports to access, both Thunderbolt 4 (USB-C) ports, one of which doubles as a very fast power charger. The included USB-C to USB-A adapter may come in handy if needed. Lastly, the XPS comes with 256GB of storage capacity and 8GB of RAM to ensure it is able to handle your larger games, photos, video, and applications. As a 2-in-1, the big benefit to this computer is its versatile nature that adapts to your ever-changing needs. The screen hinge spins the monitor all the way back and transforms the laptop into a tablet-style device. As a tablet, the keyboard buttons no longer respond, so you won't accidentally trigger keys you are holding or pressing in this mode. The device can also sit in an upside-down "V" shape for media viewing or listening. In any configuration, the screen remains very responsive. The XPS 13 2-in-1 is an amazing machine, blending your professional and personal needs in a fun, flexible, and portable device. It satisfies in all configurations and comes highly recommended. Full disclosure, I received this product for my honest, unbiased review.

I run a business from my home as well as work a regular fulltime job. I needed a laptop that can handle my day to day activities, as well as be my workhorse for the business. This one ha been flawless as I’ve put it through these paces the last few weeks. The form factor of this machine is great. It’s a truly beautiful piece of technology. Its that perfect size of being large enough to use as your work computer, but still able to throw in your bag and hit the road or take a flight with it. The keyboard has been great so far, its nice and big and gives nice feedback as you type, and I LOVE the backlit keyboard… one of my pet peeves is when the keyboard is not backlit, this one is great! The screen caught my eye one I turned it on… crisp and bright, colors popping off the screen. The previous laptop I used was a few years old, and I didn’t realize how much the technology has improved since then! The screen resisted fingerprints and smudges pretty well, there were still some left on the screen, but I’ve come to keep my expectations low in this area. It seems like you can only do so much to keep prints off, I keep lens wipes in my bag. Once I turned it on it continued to impress. It was fast and programs loaded quickly, I’ve been using it to conduct my work video calls, while keeping programs running in the background and it has been flawless! No lag, no choppy video or freezing, even when having multiple programs running that tend to suck the performance out of other laptops.

Pros: Tall screen aspect ratio Performance Fan noise Battery life Speed when waking with lid open Trackpad Keyboard MicroSD Boot Camera at top of screen Face unlock Cons: Screen colors Lack of ports Fingerprint sensor Over the past couple of weeks I’ve been able to use this laptop for tasks that I hadn’t expected it to handle such as CAD with Fusion 360, or light gaming with games such as Cities: Skylines and Firewatch. All of these programs ran surprisingly well for something this thin/light. Best of all, while running these resource-intensive programs the laptop fans didn’t overpower the excellent built-in speakers. The Windows Hello face unlock is always great to have, although the fingerprint sensor only seems to work 20% of the time. The webcam isn’t great, but I appreciate that it has been relocated to the top of the screen without sacrificing the bezel-free design. The display has good image quality, with the awesome tall aspect-ratio, I think it is about the perfect resolution for a 13” screen but the color calibration seems sub-par for this price bracket. A few other useful things I’ve noticed are the battery life - I can easily get 9 hours on a charge, it is very easy to boot to a secondary OS using the MicroSD slot, and when opening the lid this computer is on and waiting to log in before you can even get it half-way open. Overall, it’s a very nice Ultrabook, with a decent emphasis on performance.

This is my review of the Dell - XPS 13" 2-in-1 Touch FHD+ Laptop - Intel Evo Platform Core i7- 8GB RAM- 256GB SSD - Platinum Silver - Platinum Silver with Black Palmrest Physical attributes: The laptop has a 13.4 inch FDH screen with a 1920x1200 resolution. The screen takes up most of the bezel which is only about a millimeter on the sides to 2 millimeters on the top and bottom edge. It has 2 Thunderbolt ports (one on either side of the laptop) and a headphone jack on the right side next to the port. On the left side it has the card reader for 1 microSD memory card reader. With only two ports, you will have to get adapters to add any peripherals that you want to use. The computer comes with one that is USB-A to USB-C and works well. It weighs in at just under 3 lbs. The screen is touch screen so you have that option if you don't want to use the backlit keyboard. The keyboard has a dot on the Caps Lock button that lights up to let you know when Caps is on. It is about .56 inches high, 11.69 inches wide and 8.15 inches long. It's a nice compact machine. The speakers are on the bottom underneath the keyboard. The audio technology is Waves MaxxAudio. The sound is good and loud when turned up, but it lacks bass. But it gets the job done. It does not have any kind of optical disk drive. It does have a front facing 1 megapixel (720p)camera at the top of the bezel. No rear facing camera. This is the camera you look into if you setup facial recognition which is quick to identify you. You can fold the keyboard behind the screen to use as an touchpad. It uses two hinges to rotate on. Hardware/software: If you want to upgrade the RAM on the computer, it has one slot that you can add 32 GB of RAM. The Memory is 8 GB, but again you can 32 GB if you order on the Dell website when it is available. It has 256 GB on a SSD but it really only has about 150 GB available. It also has an 11th generation Intel Core i7-1165G7 with 2.8 GHz processing speed and Windows 10 (30 day Microsoft Office free trial). I'll be honest, this computer is pretty fast with very good start up time and quick shut downs. This aspect alone made me happy. The battery is a lithium-ion. It comes with a USB-C AC adapter to charge the laptop. Testing: So here's how I tested the computer. I downloaded Google Chrome to use as a default browser instead of Edge. Then I opened YouTube and played a video, then opened an HD movie that I downloaded and played that at the same time while surfing the web. Nothing lagged, everything was smooth running and the picture was just as crisp as can be. I was happy that nothing skipped or gave any sense of slowness with the processing. Setup of the computer took about 5-7 minutes and was super easy. I had a Bluetooth keyboard and mouse hooked up to it while I was doing everything that I mentioned. Again, amazing computer, super happy I have this. Well worth the money. In the beginning there were some issues with the fan, but it was resolved with an update. Opinion: Buy it. It works amazingly for my needs which is to surf the web, record a podcast, and use Microsoft office, and watch videos and some light gaming.

Intel’s new 11th-Gen CPUs are out, and with them comes improvements in graphical power in the form of Intel’s new Iris Xe integrated GPU. Plus, 2-in-1 laptops/tablets have been increasing in popularity. What do you get when you combine them together? The XPS9310-7115 is Dell’s answer to that question. Is it worthy of your money? That will be answered soon enough. UNBOXING, SETUP, AND INITIAL IMPRESSIONS: Let’s get the ‘gold’ out of the bag. Many companies have made the switch to “environmentally-friendly packaging”. Dell, with their latest packaging, has probably come as close to perfect “environmentally-friendly” as is possible. Plastic use is as minimal as possible, with the only plastic being the protection around the laptop, and one incredibly small piece around the power cord. On top of that, the primary box is intelligentially-designed - the internal box (containing the laptop, and all accessories) “lifts” itself up as you move the side pieces to the side. If Dell wants to perfect ‘levitation’, they’ve certainly perfected the mechanical version of it…all with cardboard. Included accessories are kept to a minimum - power adapter, power cord, USB-C to USB adapter. However, to get to them, you have to first lift the laptop out of the box…and that’s where you discover the first, and biggest, “problem”. This thing is NOT light. While 2-in-1 laptops are going to be heavier than your traditional laptops, most others are lighter than the Dell XPS 2-in-1. Of course, the reason for the extra weight would be due to the laptop’s case being machined from a block of aluminum, giving it what should be incredible ‘strength’. Depending on how one looks at it, its ‘minus’ is also its ‘plus’, or its ‘plus’ is also its ‘minus’. THE LAPTOP IN-USE: The first thing I discovered is that that the keys are back-lit…except for the power key. Speaking of the power key, I’m not all that keen on its location. However, I do REALLY like the carbon fiber ‘palm rest’ surrounding the keyboard & touchpad. It would be fantastic if more companies added extra ‘touches’, such as this, as it not only increases the (perception of the) overall ‘value’ of the laptop, but it also gives it a considerably better appearance. The next thing I likes was the ports. Dell kept the design “clean” - a USB-C port & microSD slot on the left side; another USB-C & headphone/mic jack on the right side. Some probably read that, and are thinking, “What. No traditional USB port?” Well, one of the included accessories (as mentioned, above) is a USB-C to USB adapter…problem solved. It should also be pointed out that the two USB-C ports aren’t just USB-C ports…these are Thunderbolt 4 ports, both capable of being used as charging ports, as well as for connecting to a Thunderbolt-capable monitor, or connecting the laptop to an external GPU, which would then be connected to a larger, higher-refresh-rate monitor, and you could use this laptop for some high-end gaming. While the on-board graphics are a huge improvement over previous generations of integrated GPUs, it’s still no match for a true gaming graphics card. With laptops containing Thunderbolt 3/4 ports, you have the ability to have the “best of both worlds” – use the laptop as a ‘laptop’ the majority of them time…and, for gaming, connect an external GPU case (with the GPU of your choice…I’d recommend an RTX 30-series card). This IS the future of laptops…say “goodbye” to the days of huge/heavy ‘desktop replacement’ laptops. “PROBLEMS”: Obviously, as with most (maybe all) types of products, nothing is ever “great”…there’s always some “negatives”. Let’s start with upgradability. In short, there isn’t any…as in, NONE. When deciding which ‘trim’ level to get, I HIGHLY suggest getting the highest ‘trim’ you can afford. Unlike most other laptops (including several lines from Dell), where you can increase RAM and/or replace the HDD/SSD with a larger one, with Dell’s XPS9310-7115, you get what you got. Put another way, RAM & storage (in this case, an NVMe SSD) are both soldered to the motherboard. This also means, when the SSD ‘dies’ (sooner or later, they all die), you will have to ship it to Dell, or take it to an authorized service center, for an SSD replacement to be installed. Of course, by the time that happens, it just might be time to upgrade to a new laptop. While I don’t (so-much) mind the inability of upgrading the SSD, I do prefer to be able to upgrade the RAM. With the RAM soldered to the motherboard, this is a HUGE “negative” for me. The next problem is the ports. As great as it is having not one, but two Thunderbolt 4 ports, it’s also a “downer” for failing to include a built-in USB-A port. Yes, they include the adapter…but, that also takes up one of the USB-C ports. Yes, you can purchase a multi-port hub, but not everyone wants to be “forced” into purchasing additional accessories (other than, maybe, a carrying case). Dell could have included a USB-A port, without increasing manufacturing cost more than $1 per unit (probably closer to $0.50). This ‘failure’ on Dell’s part will probably be enough to deter a number of people from buying this laptop. The second-to-last problem (for me) is the keyboard. I don’t know what to make of it. On the ‘plus’ side, the keyboard is your typical laptop ‘chicklet’ design, and the keys are backlit, which I like…but, the keys have less travel than the typical laptop keyboard. Additionally, there’s a very light “clicky-ness” that reminds me of (so-called) ‘silent’ mechanical keyboards…but, having as minimal travel as the keys have, it makes typing “interesting” (ie. Strange, weird, etc). The final ‘problem’ might not be a true “problem”, as it might have to do with the current graphics drivers. As the XPS 13 2-In-1 contains Intel’s latest integrated graphics (Intel Iris Xe), it should be at least a reasonable (if not better) improvement over the previous generation’s Iris Plus. I thought I’d run the laptop through the most basic PCMark & 3DMark benchmarking apps. Unfortunately, while both menus loaded without problems, in loading the first test, both benchmarking apps caused the laptop to completely freeze (the only “solution” was to press/hold the power button for 15+ seconds, instantly powering the laptop ‘off’). Hopefully, Intel releases updated drivers soon. FINAL VERDICT: So, here’s the deal. Before receiving the Dell XPS 13 2-In-1, I accidentally received the XPS13 (ie. the ‘laptop’ version)…and, I absolutely loved it. Unfortunately, after it was delivered, I received an email informing me that the wrong unit had been sent, and that it would have to be returned (once received, the correct 2-In-1 would be shipped). Worse, I had already gone through the initialization process, as was already using it. So, I had to perform a factory reset, pack it back up, & ship it back to Dell and (once the shipping label was received). Over two weeks later, I finally received the 2-In-1…and, while I do like it, I don’t like it anywhere near as much as the laptop version. The laptop is lighter, slimmer, and just, all around, better. Does this mean the 2-In-1 isn’t good? Not at all. If you’re looking for a 2-In-1 laptop, the XPS 13 2-In-1 would be a very good option to go with. At the same time, there are lighter, as well as less expensive, 2-in-1s on the market. Then, there’s the inability to upgrading either the storage capacity, or the memory (more and/or faster). It is because of this that I said, if you want the Dell XPS 13 2-In-1, be sure to get the highest ‘trim’ you can afford. In other words, make certain it has everything (and, maybe, more) you absolutely need. If you need 1TB of storage, don’t get the 512GB, or 256GB, version, thinking you can upgrade later. Likewise, in regards to memory, don’t get the 8GB, or 16GB, version, thinking you can upgrade to 16GB/32GB at some future point. If it weren’t for the problems I pointed out, above, I would have given this a 4-star…maybe even a 5-star…rating. But, due to the problems, I have to give it a 3.5-star rating…however, since Best Buy’s rating system only allows whole numbers, this is the reason for my 3-star rating. As for the “Would I recommend this” question, it’s very difficult to answer…so, allow me to explain. For the overall purpose of this review, I have answered “no”…again, not because the XPS 13 2-in-1 isn’t good, but because the majority of people looking to purchase a 2-in-1 will have the same ‘problems’ I had. However, for “everyone else”, I might have answered ‘yes’. Disclaimer: This product was provided free, or at reduced cost, for the purpose of reviewing the product. Nevertheless, the above review, be it positive, negative, or anywhere in-between, is a 100% honest review, and the price paid played absolutely no part in my review.

This 13 inch laptop is like a larger tablet and it should because of the 2 in 1 form factor. This is really similar to the more expensive type of products on the market. I am glad Dell went this form factor. I have been looking for a good 2 in 1 for a while. I believe this is perfect for the nominal web browsing, movie watching and checking emails on the go. This machine started from the get go and was smooth as silk in the start up. Even the Dell BIOS update was pretty straight forward. The camera is nice and clear on web conferences. The styling is very minimal. Only two usb c ports and a headphone jack. That's it. Granted Dell does throw in the usb C to usb A adapter which is pretty sweet. The fingerprint and windows hello feature works and the camera works in pretty low light, granted the laptop does gives enough ambient lighting for the camera, but if it's pretty dark, the fingerprint unlocking is pretty straight forward and works immediately. The display is nice and crisp and do not see any bleeding in my usage, but I normally use a dark background and themes in Win 10 because it strains my eyes a bit less than the brighter settings. The tablet mode works as expected and touch screen is responsive and sometimes too responsive and can sometimes close your browser if you are not careful. Bluetooth connectivity and wifi connected flawlessly and pretty quickly. The backlit keyboard and the keys on this laptop are decent. It's not the greatest feedback and feels a bit mushy but once you get into a groove in typing on the keyboard, you don't really notice the mushy feeling. The backlit keyboard has a bright/med/and off, depending on your preference. The battery on this is pretty good. I can get a little over 7 hours off the charger.This is more than enough time to get what I need to do before I need to charge up again. All in all, this is a great laptop in a small package. It is nice and quick, clear, and a good device to type up documents. I would recommend this model to people looking for a 2 in 1 device.

This XPS 13 2-in-1 is a great little machine — now that it’s been updated. Here’s what happened to me. Learn from my experience… My unit was sent/ordered directly from Dell. Once it was unpackaged, I went ahead and let it sit on the charger overnight. You don’t have to do this. In fact, after you have it plugged in for a bit, you can proceed right on to the initial setup. Having it hooked to the power source should be done, charged or not, for what you’re about to go through. I chose to let Cortana guide me along, answering her questions sometimes with my voice, sometimes with the keyboard, or sometimes with a touch of the screen. Once we were finished, I proceeded on my happy way, surfing around and setting up old accounts with this new, unrecognized device. Fun stuff. About 20 minutes in… it happened. The screen went totally black. Before I could even get “what the…” out of my mouth, it was back on. Right where I had left off, working perfectly like nothing had happened. Hmmm. After another 10 minutes or so, this time while I was watching a YouTube video, I paused the video and it went black again. This time it stayed black for awhile — to the point where I hit the space bar to see if I could “wake it up.” Interestingly, when I hit the space bar, the audio kicked back in, right where I had left off. No video; just audio. I reached forward and swiped my finger up the screen and, boom, there it was — except I was looking at the comment section, below the video screen…but the video was still playing. So, I figure, this was because I swiped the screen in an upward motion. Strange. I closed things up and went and told my son what had happened. He said, “Did you do any updates after you did the setup?” “No.” “Well…?” So, I proceeded to update everything I could through the Dell platform, as well as Windows. The Dell updates took the longest involving the Bios firmware. Windows updated a number of things, too. This, I thought, would take care of things. It didn’t. I got black screens after about 10 minutes. This time, I got in touch with Dell’s AMAZING customer service. I explained what was happening and she asked if she could get right back to me. Within 5 minutes, she sent me a link to a recent thread within Dell’s Community forum. Others were experiencing this same issue — but, as it turns out, it wasn’t a Dell issue. It is evidently an Intel issue. One of Dell’s techs said to go to Intel’s site and download the newest edition of the graphics driver. Hallelujah. I’ve been using this gorgeous little machine for 3 days now with absolutely no issues — surfing, streaming videos, everything. I love it. The XPS 13 2-in-1 is a little tank. It's built solid, with a machined aluminum body. Did I say gorgeous? And I don’t care where you are or what position you’re in, this will fit your situation perfectly — as a clam-shell laptop, a standing tent, or folded all the way back as a tablet. The area surrounding the keyboard is a graphite composite weave which gives it a velvety smooth feel. The 2 Thunderbolt 4 USB-C outlets have you set for the future, and you can use either one for the charger. That’s handy. In case you need to connect something with a good old USB-A connector, Dell has provided an A to C dongle. Interestingly, they chose to forego the old USB-A inputs...but there’s a port for wired headphones. Go figure. Get it. Do the updates as prescribed and you’ll have an amazing machine that seems like it will last for years to come. It may not be fair, but I took off one star because I needed to do the updates. Seemed like a bit more communication was in order. But maybe not many of these need it, I don't know. Did I mention how gorgeous this is?

This thing is really impressive for being such a small, lightweight computer. The sound quality of the speakers is the best I have ever heard from this formfactor. I am blown away by how good they are. The display is just as impressive. Colors are so vivid. Video flows smoothly. There are no issues with delays, blurs, or struggling with intense images. The touchscreen is smooth and responsive. It easily folds down with hinges that appear to be sturdy. I am not a fan of tablet modes for laptops, but the option exists. One of my favorite tests is a 220 MB PowerPoint presentation file I made with multiple embedded videos and intense animation. The computer had zero issues with playback. Absolutely no hiccups. This thing is excellent at playback. It would make an excellent machine for business or personal travel and it should easily fit comfortably on a plane tray table. With the excellent battery life, there is no need to worry about power on the flight. Just sitting idle with a web browser, it claims it has about 20 hours of batter life. So far, that number appears to be accurate. Obviously movie playback or more intense activity will reduce the time. As much as I like this laptop, there are limits. With only 8 GB of memory, 7.7 GB usable, and 4.4 GB taken up by Windows straight out of the box, I doubt this machine would have been able to produce the file mentioned above. It is by no means a desktop replacement for a super user. With that being said, it is much more useful than a tablet. Startup is fast, logging in is instant with facial recognition, and apps load rapidly. They chose a pretty decent processor. It gets the job done well without major heat production or battery drain. My only true complaint is the keyboard. The keys have very little travel which feels weird for my fingers. And to be more annoying, the layout seems to be slightly off from what my brain expects. I make a lot of typos and then hit "equal" instead of "backspace" when I try to correct them. For people who really want to type a lot, they either need to adjust or they might be annoyed. I would not want to type anything serious on it. Even this review would be pretty frustrating because my fingers make too many mistakes at this point. Outside of short emails or messaging, I would not want to write any large documents on it. It is also important to note that there are only USB-C ports and an audio jack. It comes with a USB-C to USB 3.0 adapter because it is too thin to have the port in the machine itself. The thin form factor is great until one loses that adapter on a trip and cannot plug in their old thumb drive. It also means that an adaptor is required to plug into an external display. A small dock would probably be a smart purchase to add extra ports when necessary, especially on sales calls where one would be likely to encounter HDMI or older video inputs. After all of that, I still highly recommend this excellent little laptop. It fits in the niche market of thin, lightweight, 13 inch laptops and fits it really, really well.

This is Dell's newest model of its XPS laptops with the latest Intel 11th Gen processor. This is a premium 2-in-1 laptop and definitely the best Ultrabook in the market right now. The design is sleek with awesome features and amazing performance. This can be used in multiple modes like the tent mode or tablet mode. The laptop is lightweight and compact with InfinityEdge display. This touch screen comes with Gorilla Glass 6 for scratch protection. The 11th Gen Core i7 processor comes with the powerful integrated Intel Iris Xe for GPU. The 8GB RAM can easily handle multitasking of browsing, video conferencing, listening to music, everyday computing, etc. But if you want to do heavy game or video editing, then I would recommend getting the higher RAM model. Also, the included RAM cannot be upgraded, as they are soldered to the board. The included 256GB SSD onboard storage is fairly decent and if you have cloud storage, then it is a non-issue. Also, the SSD is upgradable if you want to add more storage. The laptop does come with MicroSD card slot, that you can use as storage expansion as well. As for the ports on this laptop, you get two Thunderbolt 4 USB-C ports, a 3.5mm headphone port and the MicroSD card reader. There is no USB A port, but Dell does provide a USB C to USB A adapter that you can use. It might be better to invest in a USB C hub so you can connect other cables and devices including HDMI, Mouse, etc. The laptop does come with latest Wi-Fi 6 and Bluetooth 5 wireless connectivity options. The backlit keyboard is superb and extremely comfortable for typing. The touchpad is smooth and uses Microsoft Precision drivers for responsive tracking. The power button integrates a fingerprint reader for easy login. It also supports Windows Hello along with the built-in infrared camera. The laptop is charged using the USB C connection. I like this because I will have to carry one less charger and use the existing USB C charger and cable. The laptop comes with a 52-watt-hour batter and it did last good 9-10 hours with normal use. Dell does provide multiple power settings that you can tweak for your optimal use. The audio quality from the laptop speakers is pretty good. It is loud and clear. You can use the Waves MaxxAudio software to tweak the sound settings and quality. This is the best Windows Ultrabook that should be at the top of your list if you are looking for a portable premium laptop with power.

A few weeks ago, I took inventory of all the devices that my husband and I have accumulated the past few years. We had a little bit of this and that, we had Windows all-in-one desktops that my husband had taken control of and installed other operating systems. A recent trip to Best Buy had me flirting with this Dell XPS laptop, so why not? Besides being small and lighweight, I really wanted those familiar Microsoft Office apps for remote work. I don't really care about about the tech specs, but this Dell was easy to turn on, set up to the Wifi, and I had what I wanted. Made my husband promise that this laptop is mine, and mine only. No modifications allowed.

Very easy to set up out of the box! After updating, it was ready to go. The screen is very responsive. I run Photoshop, Lightroom, and a couple of other apps at the same time without lag. Highly recommended. 4 stars because the Active Stylus Pen isn't included.

DO NOT BUY. I spent $1,800 on a high end model of this computer just about a year ago have had 9 straight months of nothing but problems since that time. After about three months of using the computer, I started seeing significant performance lag and a batter life of just over two hours. I had purchased Dell Premium Support, so I called and was led through nearly 2 hours of software troubleshooting. At this time, Dell also informed me that they could only promise 2 hours of battery life for this product. Dell claimed that they had fixed the problem, but a few days later the performance issues became much more significant. Apps were crashing, the computer was freezing, and the keyboard had a lag. I called Dell back and again they spent several hours troubleshooting only to assure me the problem was fixed. After a few weeks of the same poor performance, one of the USB-C ports in the side of the machine stopped working. I called Dell, yet again, but this time insisted that it must be a hardware problem and that my Premium Support should cover a replacement. Dell assured me that this couldn't be a hardware problem and that more troubleshooting would need to be done. Over the next few months, I spent nearly 10 hours with Dell on the phone begging for hardware replacements under my Premium Support contract. When Dell failed to deliver on this contract, I gave up and was forced to live with the terrible product I purchased. A few weeks ago, conveniently just two months after my Premium Support contract expired, my computer launched into a blue error screen and would not turn on. It froze every time I tried to enter the recovery screen. Again, I called Dell, who after another hour of troubleshooting, determined that I had a hardware problem and would need significant hardware replacements. Fortunately, they had renewed my Premium Support contract without my knowledge so they agreed to send a technician to my home to replace the hardware. When the technician arrived, he made the comment: "this is why you don't buy cheap computers." When I responded that the computer had cost me $1,800, he said: "it's still cheap." After replacing the hardware, the technician informed me that the computer was still not functional, as the trackpad was not not working. At this point, I was finally given a call by Dell's escalation squad. After requesting a refund, since the computer only worked well for 3 months of the nearly 13 that I had owned it, Dell told me this was not possible. I am a student who has now been without a computer to work from for nearly two weeks. Dell has seemed entirely unconcerned about the inconvenience this has caused me and has taken no action to correct their terrible product and terrible customer service. I can't recommend strongly enough that nobody ever purchase a Dell product. Certainly do not let them fool you into purchasing what they call "Premium Support."

This machine is flawless, other than the fact that the best battery life is only 2 hours between charges. Online research on Dell's community board confirms this.