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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 59 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers enjoy the XPS 8960's performance, with many praising its ability to handle demanding tasks and meet their expectations. The build quality also receives positive feedback, described as high-quality and well-designed. There were no negative customer comments reported. Overall, the Dell XPS 8960 is viewed favorably for its capabilities and construction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-59 of 59 reviews
  • Rated 5 out of 5 stars

    New Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new computer meets my needs perfectly. The BB staff was very helpful in selecting what was right for me and setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everybody Happy, Happy!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, everybody Happy, Happy. Learning curve is not too bad. Especially for someone that is not an expert on computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what our non-gamer Gamer wanted!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fast connection! Our 12yo enjoys playing high graphic games and needed to upgrade from an older Dell and this one did not disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Help from the Geek Squad especially Ethan and Dan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell XPS 8960 Intel i7 14700.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell XPS 8960 Intel i7 14700. just add more RAM and you have a alienware computrt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We aare very happy with our purchase - it suits all of our little office needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had similar Dell before so bought another one similar to the one I had. Like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super stop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible so far! We are beyond excited to have this in addition to our two laptops we purchased from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personal Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for personal use! Internet connection amazing! Graphics exceptional! Activation time from colds start, absolutely minimal! I could not have made a better purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this and installation was easy. Love all the ports!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good PC

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a family member and very happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use for photo editing and it does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell XPS 8960

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. I always buy Dell's they offer great selection. They work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dell Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself is great. Just issues with the EDGE

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this computer!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had so many issues with this desktop since I purchased it. Since it was beyond the 15 day return time to Best Buy they were of no help. AND....Dell customer service is horrible now. I keep having the same rescuring issue trying to boot up with my Dell monitor not being detected. As of today this will be the THIRD time I will contact Dell to help with this problem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No rewards

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently made a rather large purchase, (New Dell Desktop), and also made a instore purchase of a monitor, external hard drive, and some speakers for this desktop, However I did not receive ant reward points from these purchases. Why not?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got a better deal.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned, found better deal at Dell and it was 2025 model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent PC by Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid high-performance workstation/ PC for the price. Comes with external WiFi adapter for easy movement and cord minimization/ cable management. Reasonable/ favorable internal storage drive. Internal memory is suitable for most applications. Solid graphics for most applications. Solid processor for most applications. The downside is that MS is not included and must be purchased separately.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Barbarae

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying how fast my new computer is. It is also very quiet.

    I would recommend this to a friend
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