Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $1,039.99
Clearance
The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 62 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the XPS 8960's performance, with many praising its ability to handle demanding tasks and meet their expectations. The build quality also receives positive feedback, described as high-quality and well-designed. There were no negative customer comments reported. Overall, the Dell XPS 8960 is viewed favorably for its capabilities and construction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 62 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I love my new computer!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my new computer! Easy to set up and easy to use! Really fast also! it is definitely worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this system for basic functions and so far, no issues .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ldavi25

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this new purchase. We bought our other Dell Desktops from Best Buy and have been happy with those computers too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Tower

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dell XPS 8960 Desktop is fast and easy to use. You can hook up dual monitors.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Seems Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very good. I love the speed and ease of setting up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this and installation was easy. Love all the ports!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great desktop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Dell XPS does everything I have asked of it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Computer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the computer that works for me. Great value!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    great machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use for photo editing and it does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dell XPS 8960

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. I always buy Dell's they offer great selection. They work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Dell Computer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself is great. Just issues with the EDGE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than I thought

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always gone with HP, but this still is giving it to run for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Computer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new computer meets my needs perfectly. The BB staff was very helpful in selecting what was right for me and setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everybody Happy, Happy!!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, everybody Happy, Happy. Learning curve is not too bad. Especially for someone that is not an expert on computers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dell 8960

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was okay I don’t receive any operating software with PC and no keyboard or mouse As well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell XPS 8960 Intel i7 14700.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell XPS 8960 Intel i7 14700. just add more RAM and you have a alienware computrt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good PC

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a family member and very happy with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No rewards

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently made a rather large purchase, (New Dell Desktop), and also made a instore purchase of a monitor, external hard drive, and some speakers for this desktop, However I did not receive ant reward points from these purchases. Why not?

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy this computer!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had so many issues with this desktop since I purchased it. Since it was beyond the 15 day return time to Best Buy they were of no help. AND....Dell customer service is horrible now. I keep having the same rescuring issue trying to boot up with my Dell monitor not being detected. As of today this will be the THIRD time I will contact Dell to help with this problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Got a better deal.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned, found better deal at Dell and it was 2025 model.

    No, I would not recommend this to a friend
Sponsored