Customer Ratings & Reviews
- Model:
- EC9355M
- SKU:
- 6472504
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the La Specialista Prestigio Espresso Machine for its excellent coffee quality, ease of use, and built-in grinder. Many appreciate the dual heating system and sleek design, while some users mention challenges with pressure, performance consistency, and the machine's size. A few also point out issues with the bean hopper and descaling process. Overall, the machine receives positive feedback for its brewing capabilities and convenience features, but some users experienced issues with certain aspects of its functionality.
This summary was generated by AI based on customer reviews.
Not our pick!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we decided to go with an espresso machine, we initially chose De’ Longhi. 1st we purchased Combination Espresso/Coffee and it was ok, the frothing wand was not that great. So we returned it and exchanged for the De’ Longhi Specialista. After many attempts, again the frothing wand just doesnt seem to put out that great of pressure and the milk just would not froth. Milk was nice and fresh. In the end we exchanged for a Breville Touch Barista. What a noticeable difference! I can tell you after trying both brands, it is safe to say i will never buy another De’ Longhi. Great starter machine but once we changed brands, we instantly could taste a difference, and see a difference. Frother was much better.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Pressure
Only okay, Grinder is trash, short life span.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 3 years, regularly cleaned it, only used the De'Longhi descale solution, even used De'Longhi water filters. Used non-oily beans, would only make decent espresso if I had the grind setting all the way to 1 with the dial in the 1-2 o'clock position. Anything less higher than 1 grind setting the pressure wouldn't build and water would just run through. After the latest descaling, now there is a buzz and high squeal noise coming out of the machine and will no longer get up to 1/8 of the way for pressure.
No, I would not recommend this to a friend I will return this item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one I will be returning soon because it doesn’t have much options like double shot coffee or espresso function. I do not recommend this item to buy paying $899 + tax. This product is worth to pay $299 but nothing more
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Rhydam,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Disappointed in the quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great coffee machine, but the grinder stopped working not even 2 months of purchase. Disappointed will be returning.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Melda, thank you for sharing your experience with us. We are sorry to hear the grinder for your La Specialista Prestigio has stopped working properly, we would be happy to assist you with this matter. Please feel free to contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Steamwand was very weak. Shots pulled really well but the steamwand would not froth or warm.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello TVRN,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
I wanted it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking machine Grinder stopped working after four days
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Darrell,
Thank you for your feedback. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience with your La Specialista Prestigio. We want you to know that we strive for excellence and would like an opportunity to correct your issue. Please contact us Monday-Friday, from 9am to 8pm EST at (800)322-3848 and a coffee specialist will be happy to assist.
Thank you.