Customer Ratings & Reviews
- Model:
- EC9355M
- SKU:
- 6472504
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers commend the La Specialista Prestigio Espresso Machine for its excellent coffee quality, ease of use, and built-in grinder. Many appreciate the dual heating system and sleek design, while some users mention challenges with pressure, performance consistency, and the machine's size. A few also point out issues with the bean hopper and descaling process. Overall, the machine receives positive feedback for its brewing capabilities and convenience features, but some users experienced issues with certain aspects of its functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coffee qualityCons mentioned:Performance
Great machine but Many issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love these coffee machines but they can be fickle and easily break and not work correctly. When you get used to the great coffee it provides on a daily basis, you get very upset when errors and issues come up that prevent regular operations. I’d strongly suggest you purchase the Best Buy warranty si you can trade it back in when something goes wrong.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Cons mentioned:Pressure
More to learn probably
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice espresso from time to time. I bought this knowing I’d have spend time learning different beans, grinds, etc. I’ve made at least 2 dozen coffees in the last 10 days or so I’ve had this testing things out. I’ve made half that we’re good and half that were just ok. The reason for the lower score is when I found a setting that worked, I would make them the exact same way (first and second cup for me and a first for more wife in the morning) and it would come out completely different. I left the temp, grind, and tamping all the same yet within 2 hours and 3 coffees, even the pressure gauge registered differently. I am sure this machine and brand are great and there could potentially be something I missed (grind and beans were the same as well). But after 2 weeks and consistent settings, at least for this machine it was yielding different results.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi David,
Thank you for your feedback. We appreciate you taking the time and patience to properly learn your unit. If you need any operational advice, our Customer Care Team is ready to assist Monday-Friday, from 9am to 8pm at (800)322-3848.
Thank you.
- Pros mentioned:Coffee qualityCons mentioned:Pressure
It’s ok!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets dirty quick. I also hate that I have to descale it so much. The pressure for coffee needs to be at a certain level as well and I can’t even figure out how to make it come out like “honey” as they say In the tutorial videos. Other than that it makes great coffee. Overtime it gets bad.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello Martin,
Thank you for leaving your comment. We are sorry to hear that you have to descale your machine so often and the coffee not coming out like honey. If you can at your earliest convenience, if you can reach out to us we would like to resolve the machine with some troubleshooting. We are available M-F 9am-8pm at 800-322-3848, we look forward to speaking with you soon.
- Pros mentioned:Coffee quality, Ease of use
Good machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good espresso machine, good quality, easy to use, love it
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
- Pros mentioned:Coffee quality
Coffee
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have problems 2 times. Make a smooth coffee but the machine mechanism need improvement.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Machine works but not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine is good , was working for couple years, its now lacking pressure and coffree espresso is not exctracting that good that used to
No, I would not recommend this to a friendNot user friendly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite complex when compared to breville barista express. Error on no bean container light even when everything was set up
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, thank you for sharing your feedback on your La Specialista Prestigio. We are sorry to hear your having some difficulties with your unit. We would love to walk your through all the functions of your unit and answer any question you may have. Please contact us at 1 (866) 528-8323 Monday - Friday 9:00am-8:00pm Eastern standard. Thank you.
De'Longhi Espresso Machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is good when it works... Lasts for about a year with daily useage. Buy the protection plan.
I would recommend this to a friendGreat looking, poor performance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking machine, but only has dual wall filters. For a $699.00 machine the espresso quality is mediocre at best. For this money get yourself a Breville Barista Express, doesn't get any better than that.
No, I would not recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hi Alonso, we are sorry to hear you were not fully satisfied with your experience with our Pump Espresso Machine. Our top priority will always be your satisfaction, so if we can be of any assistance with finding a unit suitable for your needs, we will be happy to do so. Please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.
my expresso
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first one, I could not get out of descaling mode. Now the new one works fine.
I would recommend this to a friendBrand response from DeLonghi Customer Care
Posted .Hello, while are sorry to hear you experienced difficulty with the first unit you purchased, we are delighted to know you have received a replacement in working order. Your satisfaction will always be our top priority, so if you ever require assistance with your unit, please feel free to contact us Mon.-Fri. between the hours of 9:00 am - 8:00 pm est by calling 1-800-322-3848 or reach us via our web chat feature found on our website. www.delonghi.com Thank you.