Customer Ratings & Reviews

The installers were here 3 times to complete the installation of my dishwasher due to some complications with it fitting. They never gave up and left me hanging.

They were in and out in 30 minutes, very friendly people.

I got a new dishwasher and the delivered it and hooked it up

Very professional, courteous and competent with dishwasher install and takeaway of old unit. Highly recommended.

They were on time, skilled and obviously familiar with the product. They demonstrated how to run the dishwasher and basically were professional and helpful.

The people they have installing dishwashers were completely unprofessional. They ghosted me twice and then tried to lie about the store being closed on Juneteenth so they couldn’t pick it up. Then my machine was lost for a few days. They finally returned it to the store where the geek squad delivered it and I installed it myself. Thank goodness for YouTube and a healthy dose of stubbornness. I also had to uninstall the old one because apparently the geek squad is not allowed to do anything with a water/electricity combo in my state. The Best Buy manager was great and was tracking down my machine and keeping me informed but it was extremely frustrating. I wish they would have given me a gift card or store credit since the whole process took about a month from when it first was supposed to be delivered to when I finally put it in by myself. I would not buy another appliance from Best Buy unless they had a different subcontractor installing. What a nightmare.

Great installation. Very careful and professional.

Tech was great, very cordial and installed my dishwasher really quick.

The two gentlemen were very polite. And did a great job.

I purchased Smart Choice, Install kit which contained T valve but the installer was asking for the part that I already purchased and also the air gap connector which should have been included. I had to send out my contractor to purchase the parts and also he had to reinstall that part which will cost me installation costs. I went with a Best Buy installer to avoid voiding the warranty and I'm really concerned if this will affect my dishwasher warranty.

Dishwasher itself excellent. Review is of installation.After placing a level in several places, installer said even though the level was off, it was the best he could do. Blamed it on my cabinets, countertops and flooring which when the level was placed there, all were level. Appliance is set crooked and is unlevel in every surface. Also have piece of rubber trim that is bent forward, he said it was because it was new, its now 3 weeks of use, more bent because the door is catching each time and now rubbing and scratching my cabinet. Called for a re-install and had date of 12/23 confirmed only to find out it was cancelled and I wasn’t notified. Called Geek Squad, they couldn’t tell me why. So now we have tape over the trim to try and protect my cabinet and no re-install date. Has to be investigated. Meantime, return date expires in 2 days.

Samsung makes an excellent product, easy to use and free of any defect. The staff at Best Buy are always helpful and great to do business with.

The installer was very professional. There were no issues.

Our dishwasher was never installed. After further research, we discovered we were given false information by the installers. They told us that the dishwasher we purchased could not be installed because it was closed bottomed system and they could not install it. Customer Service at Best Buy did not support this claim, All that needed to be done was to re-route our water line. My old dishwater was not broken, but yet it was taken completely out of my kitchen and taken to the curb and now we are left without an appliance. Best Buy has given us credit on account for the dishwasher, but not for the installation. I will NEVER use this service again....not trustworthy at all. Not only is the $160 charge still on my account for a service I did not receive but also a $30 tool kit. I will need to call Customer Service (again 3rd time today) to ask for credit for these two items. Do NOT use the 3rd party installers...you will be disappointed.

Install was quick and professional. But they only checked for leaks under the dishwasher and not the drain hookup. first run it was dumping all water into cupboard. a quick inspection would have shown that it was not properly connected.

Installation was easy and fast with the very experienced installers.

The dishwasher works correctly but was installed crooked which I didn’t notice right away unfortunately. The technician also understandably removed items from under my sink that were in the way but never put them back, leaving me to clean up his mess. This was the first installer from any company I have had out that didn’t replace items that were moved. He also asked me for a towel/rag. Not sure why he didn’t bring all of the tools/supplies required for the job. He was pleasant but unprofessional.

Beautiful inside and out. I love the dark features on the inside which hide water marks and possible stains

Installation done on dishwasher was very professional, courteous and personable.

They installers did a poor job on the initial date and had to return the next day to adjust the installation. On the third day I used the dishwasher and water leaked all over my kitchen floor and into my living room area. I now have two boards on my living room floor that are warping. The cabinet area that holds the dishwasher is scratched and knicked in places.