Customer Ratings & Reviews

I love this dishwasher! Installer was very nice and knowledgeable of the product.

Its not working. My problem is the installation Water is not coming true the dishwasher

The wayer supply hose was incorrectly installed so that it is over and dragging into my silverware drawer. I tried to schedule the. to come out to fix this issue and they came hours before anyone was to be home. They happend to come when my son had stopped by but he had no idea what was wrong and according to what they told him 1 the person I spoke to on the phone had not told rhe install team anything. They thought they wete here to do a new install. 2 the repair was supposed to be scheduled for between 2:30 and 7 pm but they arrived before noon. And 3 someone was supposed to call me back to arrange a refund of my installation charge as the repair guys can't come when they are scheduled so i will have to hire somebody who can come when we are home to fix it!

First group of installers came and said because there was a lazy susan cabinet between dishwasher and sink they couldn't install. Spoke with Total Tech and purchased longer drain and water line and replaced water shut. off valve. Next group of installers came and they still couldn't install because. of lazy susan they couldn't be sure there wasn't going to be a kink in the line behind the lazy susan. Called Best Buy again and they said they were going to send a different group of installers. I called Best Buy two days ago to verify the new group of installers knew what the issue was. I was told they would get back to me by Friday. It is Saturday and still haven't heard back. Installers are coming on Monday and I don't know if they are going complete the job. Unless your dishwasher is right next to your sink I wouldn't waste my money on Total Tech free install.

This company that best by hired to delivered was terrible. First they did not speak english. They could not tell you anything abut washer or dryer , but just read the book. They dropped it out of their truck (which we saw completely with our eyes). So both were electronically damaged. I told best buys and no one seemed to care. They need their own delivery people and they sould speak engish unless if they were going to a non english household. This wS a terrible experience.

The delivery and installation company Best Buy contracts with, is horrific, their installation workers are either unskilled or untrained I’m not sure which, but I will say they shouldn’t be allowed to do their job in my opinion. I had a dishwasher installed by them today being 01/17/2020 that I purchased on 11/30/2019 and what a joke. It was obvious right away these two were way in over their heads to achieve this task. After two painstaking hours the dishwasher is not even installed correctly, you can’t even open the dishwasher door without pulling it out from under the countertop. Personally, I think they just gave up or simply didn’t drink enough coffee this morning and showed up half asleep for this job. Either way I now have a series holes in the side of my cabinet where they tried to secure the dishwasher through the sides of it at the mounting hole locations with no luck. I was told the screws they had brought were not long enough to do so, intern they decided to try a under top mount for a stone counter top which I have, and again to my disbelief they didn’t have the correct screws for this either. So in the end I have one screw holding this dishwasher in place and by the way they never put the side plugs back so I will have to order them as they didn’t leave them behind and cannot use the dishwasher until the plugs are installed . I give them two thumbs down and big fat F as they failed miserably and perhaps should consider new careers as Walmart door greeters and not skilled handyman representing Best Buy.

They used a 3rd party Pacific Express and they damaged my countertop and cabinets. My kitchen sink sprinkler head is stuck. They cut through underneath my countertop and through my cabinet to run the dishwasher pipes and cords through. I had already had 2 other dishwashers installed they were supposed to follow the same path. Very disappointed. I didnt want them to do the installation however Bestbuy doesn’t give much of a choice. Every 3rd party contractor they use have 1 and 2 star on google review. Best Buy need to stop cutting corners and hire better 3rd party contractors or spend the funds to train the actual geeksquad to do the jobs. The picture depict holes and tubes that were not there before and should not be there now.

James was nice, quick, efficient, friendly and helpful!

I bought a dishwasher with installation service. installation service  is very worse...without  any issue refused to install and mark it completed. After that it was going very worse lot of time call in best buy customer care  ..hours of waiting on call then schedule again installation but no one comes  for installation second time as scheduled ...at last  i had cancel my purchase and scheduled for return pickup after many calls ..again no one come for pickup  as scheduled ..then i had dropped machine on store by myself..  but they charge installation service cost and not refunded  without any installation/uninstallation/pickup .. as i pay best buy installation service ..think  good credibility .. It is costly for other competitors  also but not worth.. it's better to take installation from outside . It happened to me it's my experience with installation service.   Not suggest buying installation service.   I Bought different dishwasher machine from a different shop. They installed a new dishwasher without any issue  .

Best Buy installation team insisted they installed this correctly and the reason it wasn't draining was either the garbage disposal or a defective dishwasher. Had the disposal unit changed and machine checked out by LG. LG tech said it was probably a twist in the discharge tube and have Best Buy redo installation. Best Buy team took days and many cancelations before coming to correct it. Refused to pull the machine again -- insisting it was installed correctly. Called LG back and he pulled the machine to show the twisted discharge tube. He straightened it as much as possible and it has been working since. Best Buy installation team was third party. I now know only to allow Geek team to install anything. It took more than 6 months for correct installation plus the cost of a new garbage disposal unit and repair to water shut off valve damaged by Best Buy team.

This is a total hack job. Installer showed signs of either being a novice, tired, or just a lack of caring or all of the above. So I have drain, power, water supply screwed together. In a huge hole the installer made in my handmade cabinet. Good grief….mind you it’s messy here, but look at how there was no hole to giant hole. Makes zero sense. This guy acted like he was a plumber and he’s looking at me in my work clothes telling me something he absolutely knows is wrong, or he thinks I don’t understand? The draw can’t close now and this is foolish work. The mice now have a full tunnel to run freely. Best Buy, get people who are licensed or properly trained and that don’t bring teens to work that look lethargic and not interested to work. Also, where’s my garbage compactor? That didn’t show up at all.

The original install was scheduled Friday 6/3/22. The team arrived and determined that they didn't have the right kit (needed a 9ft kit versus 6ft), and left the unit in our garage to return on Tuesday 6/7/22. When they returned, they still did not have the right kit but proceeded to install with a makeshift conduit using a copper pipe from their truck to connect the 2 hoses. Water leaked through the conduit, creating damage beneath the cabinet and the wood floor. Filed a claim through Sedgwick (Best Buy Insurance) and waiting to hear back. Will update as appropriate, but very disappointed and frustrated w/ the extra effort just to get a dishwasher replaced.

(This is a review of the installation, not the dishwasher.) The Best Buy contracted installers damaged my countertop and installed my dishwasher so that I have to unplug my disposal in order to use it, without mentioning either of these issues before they left in a hurry. Also left a mess of sawdust and trash from the installation. Also informed me that I needed a longer-than-standard hose (true) and that it would cost $200 (what?). I contact Best Buy and they scheduled a re-installation to hard-wire the dishwasher but after two phone calls from the would-be re-installer and the dispatcher(?) to clarify what I needed done, no one ever showed up on the scheduled date of service or contacted me again.

Had to redo part myself installer screwed power box to my wood floor and i couldn't push dishwasher in flush with countertop. I had to buy and install vapor barrier that manual calls for on particle board counters myself to prevent damage. Best Buy should install or list as optional

Water hose not installed properly came home kitchen floor flooded checking for water damage

Wasn’t installed correctly and a piece fell out when I opened it for the first time. Tech had already left and didn’t want to come back to fix it

The overall installation for the diswasher was ok. However, the bottom panel to the dishwasher is missing or it wasn't installed. It looks funny seeing the dishwasher's legs on the bottom. Please advise.

Dishwasher arrived with cosmetic damage that is concealed by our counter (a delivery problem, not an installation problem), and the installer missed installing the final kickplate and therefore we are missing some parts!

Great installation works, knew what he was doing !

We have had our dishwasher about 2 months now. Best Buy offered free delivery and installation, we didn't have the time to install it ourselves, so we took advantage of it. The time when they came to our home was in the middle of the day, while my wife and I were at work. Our son's girlfriend, didn't have class that day, so she came to be here while it was installed. I don't know how hard it is to check to see if it is sitting crooked or not. While I didn't notice right away, my wife did. In fact, that was the first thing she said to me. She is right too. You can see from the top that the handle sticks out more on one end that the other. I took a pencil and drew a line across the top against the counter. You can see that it is not even all the way across, it is slanted. Not much, but enough to make a difference. I have attached 2 pictures of it. There are 2 different angles of it. I didn't even bother to contact BB about this, because I knew that nobody would care, let alone come back out to fix the problem. It drives my wife insane, but we have learned to live with it. One would think that people who install for a living would know to check this. I guess accuracy in installation (and many things) is now a thing of the past. If you have the extra time, install it yourself. I wish we would have.