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Customer Ratings & Reviews

Dyson - Cinetic Big Ball Bagless Canister Vacuum - Iron /nickel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 110 reviews

89%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 10 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 110 Reviews
  • Rating: 2 out of 5 stars

    Not as good as the DC21 Stoaway?

    Posted
    Jorge
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Just purchased this yesterday. My wife loves that the vacuum wand is lighter and more maneuverable than our almost 10-year old DC21 Stowaway. Due to that unit's performance, we were pretty much set on a Dyson. We opted for this unit. I tried it myself today and found some of the innovation interesting, but seemingly less useful than our previous unit. For instance, the motor running the brush-head is now run by vacuum suction. It's cool, but does not seem to be as effective as the electric run motor - with harder bristles - on the old unit. The comparison to the old unit aside, it just does not seem to be picking up and cleaning the carpet very well... I'm still kicking this thing around, but I am not impressed thus far. As they say in investing, "past performance is not indicative of future results". If I find through trial and error that I am wrong, I'll be back to update my review.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Jorge, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Canister vacuum. I am pleased to hear your wife is satisfied with the vacuum's weight and ease of maneuverability. The canister vacuums all have brushbars powered by suction. The brush bar is also made of carbon fiber filaments maker them safer for use on bare floors.

      We would value the opportunity to address any questions or concerns about your vacuum. Please contact us at askdysonUS@dyson.com with your contact information and we will be happy to help.

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 5 out of 5 stars

    Excellent Vac

    Posted
    TSD1980
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far, I love this vacuum. It is easily the most I've spent on such an item, so the bar is high. The couple of attachments I've used have been easy to navigate, and unlike my last couple of vacuums, they are securely affixed to the vacuum and they don't fall off. Stairs are incredibly easy to clean now - for which I am grateful. Carpet seems like it takes a couple of passes, but maybe that's just me. Regardless, I am happy to do it to ensure it's clean. And when I do, I am always shocked at how much dirt, hair, etc. is in the canister. The brush works on the hardwoods and tile, but there is an attachment that works better...and again, it's right there, ready to use. No joke, the adjustable wand is fantastic for convincing my daughters to use the vacuum in their rooms. Easy up, easy down. Perhaps my favorite part: the cord winds into the machine for easy storage. Proof that God loves us.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Cool new features but lacks brush power

    Posted
    suprisedconsumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This vacuum can stand itself back onto the its wheels after tipping over. No matter how you flip the body, it will right itself again. The no-filter design is pretty cool and don't have to worry about cleaning it. However, i knocked a couple of stars off the the rating because the brush doesn't seem powerful enough to clean deep into the carpet. And the main purpose of vacuum cleaner should be its cleaning performance. The brush bar is not an electric motor powered brush - it's actually powered by the airflow from the suction. But it's definitely not strong enough to dig into the carpet and get embedded dirt. For the price of it, I would expect more serious cleaning power.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, its Tameka with Dyson. We greatly appreciate your feedback of the Dyson Cinetic canister. All of our ball canisters have a turbine (air driven) cleaner head. The suction power in these models are powerful enough to clean in ground dirt in most carpet and hard floors. If you are having an issue with the pick up performance on your carpet, please feel free to email us directly at AskDysonUS@dyson.com. We are happy love to help!

      Best wishes,

      Tameka
      Dyson Customer Service Dyson-EN_US

  • Rating: 4 out of 5 stars

    Great vacuum, for a canister!

    Posted
    Ylandra
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I specifically chose this for the canister form factor. I wanted a vacuum that I could use on the stairs, and I also wanted to be able to clean the container without having to pull dirt out by hand. When I vacuumed the stairs, I found the hose is not quite long enough to do my entire stair case, but that didn't matter - the ball followed me without complaining. I didn't even realize it was four stairs up until I paused for a quick break. The only reason I'm giving four stars instead of five is that when I pulled the canister off to empty, it opened on its own and I had to vacuum the vacuum to clean up the mess. The "stick" is a bit awkward if you have a lot of floor to vacuum. It's do-able, but an upright is easier to use. I'd have purchased an upright if the uprights had the easy clean tank.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Skip this model if you have hard floors

    Posted
    UpperBoard2
    • My Best Buy® Elite MemberElite Member

    This is my 2nd Dyson. I decided purchase this vacuum because of my past experience - which was great! This model is a huge disappointment! If your house has mostly rugs, carpet etc. you'll probably be fine- otherwise don't bother. I have cats & dogs who bring stuff into the house. Suction is very good but on hard surfaces if it's anything other than dust, hair, don't plan on the vacuum picking it up. However, for an extra $49.00 you can purchase an attachment (Articulating Hard Floor Tool) which seems to work? Dyson needs to include this attachment from the start.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball canister vacuum. I am sorry to hear of this unusual experience. The canister vacuums feature carbon fiber filaments with an anti-static property to help pick up the stubborn dust from bare floors.

      We would value the opportunity to address any issues if your machine is not picking up as intended. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 5 out of 5 stars

    Omg! WOW

    Posted
    Newmommy1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    so I was very hesitant when we got this, first cause of the price and second cause I was thinking it would loose suction like all other vacuums. We've had it for 6 months now and this vacuum is awesome! It continues to suck EVERYTHING up even on different floors. Vacuuming our stairs is even easier now with the long handle. It sucks up the stray hairs that fall and they don't get tangled up in the brush like all other vacuums. So far I've been able to easily just pull off whatever hairs do get rolled up. And to empty this baby is even easier! So bags or anything! I haven't used the attachments which I should use cause I'm sure I'll love those even more. Bottom line greatest but we've invested in!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful Suction

    Posted
    RiverWayne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 250 ContributorTop 250 Contributor

    I purchased this canister system to replace the previous model I purchased a year or two ago. The suction is powerful. The quality is there but somehow I felt it was a little less compared to the previous model. I believe it had to do with emptying the canister. The mechanism would sometimes hang and in addition the plastic seemed a little thinner too me. Even given my initial impression I had intended on keeping the system however I returned it because the power cord would just all of sudden start on its own slowly winding back into the system without engaging the mechanism. I would still recommend if you're fortunate to get one without the power cord issue because otherwise it is over great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice design & functional use

    Posted
    socalbstbyshpr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My review really is 4.5 stars however that is not an option per se. Fantastic design & construction. However, it is entirely made of plastic-quite a good grade. Many versatile attachments for stairs, small crevices & tight spaces. Only 2 notable possible detractions.The on/off button is on the canister -not on the handle which would be more practical-IMO. The main rotating brush head is not electrically powered (totally powered by suction it creates to rotate it) & the brush is not that wide -so you have to make more passses to clean the floor. With that being said it still pulls enough dirt/debris from the capets including the dog (animal) hair that my small dog sheds.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My friend got lucky

    Posted
    DM8484
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After visiting my friend and seeing her less than adequate vacuum, I spotted this Dyson online. The features looked great, and I decided to gift her this awesome looking vacuum. I decided to try it out in her house that has tile, along with 2 dogs. Needless to say, the bin filled up quickly. It sucked up a lot of dirt in an expeditious manner. I really liked the hygienic bin emptying. It all came out basically in one clump. Looks like I'll be purchasing one for my mom soon!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Feels cheap

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I've had my vacuum for a 3 months now. I use it 2-3 times a week. When you use the vacuum it feels cheaply made. It flexes when it shouldn't really flex. But the biggest problem is the canister. It just opens when it wants to. You'll vacuum and when you're finished you'll pull canister off and when you do the lid drops down and everything you vacuumed goes all over the floor. It has one locking tab that doesn't do a good job securing it closed.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hi Matt, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Canister Vacuum. I am sorry to hear this about your vacuum. Rest assured Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use. 

      You may view a short video of the testing process here: http://bit.ly/1lhNOt0

      The problem you described with the canister is very unusual and we would value the opportunity to address this as we want to ensure your vacuum is working as intended. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US

  • Rating: 4 out of 5 stars

    Good but not great vacuum

    Posted
    SkyeLover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good vacuum for different flooring. The new vacuum head does not tangle like my old vacuum did and the easy empty feature is a great improvement over my old vacuum, but the new vacuum doesn’t seem to have as much power as the old machine. I would probably recommend the stick vacuum over the canister. I would recommend only if you really want a canister vacuum.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for animals and people with long hair

    Posted
    Sharon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Two people in the house with long hair and a dog that has long hair and sheds. This vacuum rates high with this family. Only thing that is kind of irritating is that ball seems to roll around all the time on me. It rolls and keeps going, but just is a bit annoying that it doesn't stay upright ...that is just my little quirk since we have two other Dysons that don't have the ball that rolls....but it does clean!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great use for animal & heavy use areas

    Posted
    socalbstbyshpr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Easy to use & change parts for many uses. Fairly lightweight to carry & pull when used. A few suggestions-would like on/off switch on handle instead of canister & must take care when using adapters since plastic seems thinly molded. The main brush adapter works well with just suction as created by design. Simple design to empty canister however bottom plastic clip could easily be broken when reconnecting if not careful.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful and lightweight

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like this vacuum, I've had multiple Dysons in the past and the handhelds have week batteries that inevitably fail. Dyson's vacuums are great but the battery issue pushed me back to plug in. If you don't like canisters.. well you're not going to like this one. If you don't mind or having tried, this one is great and emptying the can is so easy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best vacuum

    Posted
    Jackie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I clean houses for a living this is by far my favorite vacuum. It’s user friendly and great for getting under stuff. I had to buy the hard floor attachment seperate some models come with it and some don’t. I bought the animal. I have used the cheaper 1 and I don’t see any difference. So just buy the cheaper 1 and that 1 does come with the hard floor attachment!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Will Never buy Dyson

    Posted
    NotaFan
    • My Best Buy® MemberMember

    Big Ball Canister vacuum. Terrible customer service. Dyson took 3 month and then sent older version attachments that do not fit. Terrible Customer service. Not one person is helpful in solving a problem. Wish I never had ordered this product! Save yourself a lot of time and trouble. Try something else.

    No, I would not recommend this to a friend

    • Brand response

      DysonProductExpert

      Hello there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Cinetic Big Ball Canister vacuum. It's disappointing to learn that you've experienced poor service whilst reaching out for support. This is not at all what we intend for our valued owners. we'd value the opportunity to learn more about your experience, as we're dedicated to customer satisfaction.

      We never expect any issues to occur with your vacuum, and Dyson does back your machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at askdysonus@dyson.com.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Rating: 4 out of 5 stars

    Love my Dyson

    Posted
    TammyLO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this new vacuum. It picks up so much more dust than my last one. But I noticed that you have to really push and make sure the trap door is closed when you put it back on the base. I made that mistake the 3rd time I used it and when I lifted the canister off the base, all of the dust fell out. I was able to clean it up pretty easily but it is definitely a lesson learned.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My wife and I will not part with it!

    Posted
    FriarTuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife was skeptical of a "plastic" sweeper. We have two cats and a dog. Three weeks into ownership my wife rates the Dyson as excellent. She has never had a better sweeper to pick up pet hair! She also loves the combo crevice tool brush. Only one wish by my wife is for an on/off switch up on the handle instead of on the canister itself.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    Busstop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is lightwieght and extemely maneuverable yet it is very powerful. I can use this by holding the canister in one hand and vacuuming with another. This is so helpful because I can easily and quickly navigate around all our furniture as well as our collection of baskets. It gets in places that our old upright Dyson never got to. Love it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The jury is still out

    Posted
    Souixie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my first ever canister vac. That itself was a bit hard to get used to, but I am loving the versatility. Doing the stairs is heavenly. The upholstery, also. It doesn't feel like it's working as hard as my upright on the carpet, but I'm emptying a whole lot of dirt. We have a dog whose number one job is shedding and this makes that hair disappear.

    I would recommend this to a friend