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90%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 59 Reviews

    • Brand Response

      DysonProductExpert 

      November 9, 2016

      Hi there, its Tameka with Dyson. We greatly appreciate your feedback of the Dyson Cinetic canister. All of our ball canisters have a turbine (air driven) cleaner head. The suction power in these models are powerful enough to clean in ground dirt in most carpet and hard floors. If you are having an issue with the pick up performance on your carpet, please feel free to email us directly at AskDysonUS@dyson.com. We are happy love to help!

      Best wishes,

      Tameka
      Dyson Customer Service Dyson-EN_US

    • Brand Response

      DysonProductExpert 

      August 3, 2017

      Hi Matt, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Cinetic Big Ball Canister Vacuum. I am sorry to hear this about your vacuum. Rest assured Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use. 

      You may view a short video of the testing process here: http://bit.ly/1lhNOt0

      The problem you described with the canister is very unusual and we would value the opportunity to address this as we want to ensure your vacuum is working as intended. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you. 

      Best Wishes,
      Krystal
      Dyson Customer Service Dyson-EN_US