Customer Ratings & Reviews
- Model:
- 209560-01
- SKU:
- 2504021
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Broken Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Mother’s Day gift which happens to be tomorrow. I was very disappointed that the box arrived damaged. But I was angry when I realized it was shipped from Best Buy already damaged. How do I know? Because there is Best Buy printed inspection tape all over the damaged area of the box. Unacceptable! And even more angry when customer service said they could not replace it at this time, my only choice was to return. Ridiculous.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear about the condition in which you received the vacuum. This is certainly not the way we expect the machine to arrive and would value the opportunity to address this concern in more detail. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Cons mentioned:Battery life, Price
Great for the first couple years.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited when I initially got this Dyson stick vacuum. It was great at picking up particles that my corded vacuum left behind. However, the excite was short lived about after three years. The battery died fast and then it failed to hold a charge. I understand that rechargeable batteries will not hold a charge after a while, but for a product that is $500+ I would expect it to last longer than 3 years. Being that I live in Hawaii, I contacted Dyson. Because of the restrictions on transporting lithium batteries via air, I was unable to purchase a replacement battery. Instead, Dyson offered me a 20% off coupon for a new vacuum. It seemed ridiculous that I still had to dish out at least $400 for a new vacuum for something that may not last more than 3 years. Hopefully the newer versions of the Dyson cordless vacuums have better battery life cycles, but for now I am not going to purchase another Dyson cordless vacuum.
No, I would not recommend this to a friend - Cons mentioned:Price
Poor body material
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Material used for its motor body is of very poor quality started chipping off in just one month without any mishandling.Don't pay too much for this poor quality material used for motor body.pics attached.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi this is Jay with Dyson. This is a very peculiar experience with Dyson V6 Absolute. If you need help please contact us at AskDysonUS@Dyson.com. We are happy to assist. Best wishes, Jay Dyson Online Support
- Cons mentioned:Battery life, Price
Buyer Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having owned Dyson products in the past, we were ready to upgrade our stick vacuum. In our case, the actual product did not live up to the on-line reviews. We are lucky to get 5 minutes of cleaning on a charge, and we are not even using the turbo mode. The attachments are constructed from plastic and are flimsy to use. Dyson seems to be building second rate products at a premium price. No more Dyson products for us!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Dave, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson V6 Absolute. Rest assured, Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use.
You may view a short video of the testing process here: http://bit.ly/1TeBBRB
As for the runtime, it sounds like you had it in MAX mode which is designed to get 6 minutes of run time with a full charge. Max mode is great for those tougher tasks. Standard mode is recommended for basic level cleaning and will provide you with 20 minutes of run time with a full charge.
If you are not getting the specified run times please contact us at askdysonUS@dyson.com with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
- Cons mentioned:Battery life
I CANT BELIVE THE STARS PEOPLE GIVE THIS JUNK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can not believe people rate this thing anything other than 1 star. Ok maybe you could give it 2 because it is light, functional under furniture and can go anywhere without having to worry about a cord, BUT it fails significantly in the fact that you can only vacuum for 6 MIN and then it takes 2-3hours to recharge. Are you kidding me, 6 min for a 2-3 hour charge. We can barely get one room done while running and sweating to make that happen. People love this thing because they are supposed to love it because it gives them status (I don't talk about my new vacuum to impress friends). There is nothing I love more and am will to do than spend a hefty fee on something that is just of outstanding quality. But the fact that this machine fails at its one job, unless all you have to do is 6 min of work, then I beg you please NEVER no matter how much this thing is on sale NEVER buy it. I warned you! (and I hate having to spend my time writing a review but I needed to let you know)
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson V6 Absolute. The V6 is great for in between cleanings, quick clean ups or small areas as it does feature 20 minutes of constant suction in standard mode and 6 minutes on MAX power for tougher jobs. We recommend only using MAX mode when debris cannot be picked up with standard mode.
If you are not getting the specified run times, please contact us at askdysonUS@dyson.com,
include your name and contact information, and we will be glad to assist.
Best Wishes,
Krystal
Dyson Customer Support
- Cons mentioned:Expensive
Poor Make
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had lot of expectations from this product, I have two young ones and the house is always a mess so though of getting a handy vacuuming and this came to my mind, I went for it instead of the hefty price tag. After 6 months of moderate use the stick is broken. I cannot believe that I have wasted $500 for this thing which is the top line model.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there. Thank you for taking the time to leave a review on the V6. What you have described is very odd as our machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use.
We would value the opportunity to assist and want to ensure your vacuum is working as intended. Please contact us at askdysonUS@dyson.com, include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
- Cons mentioned:Run time
Was not pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After only 2 uses the vacuum would not charge. Wasn't overly pleased with the performance for the two times we did get to use it, especially for the price. Run time is minimum on power boost mode and on normal running mode, just doesn't do a great job.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi this is Jay with Dyson. Dyson V6 Absolute is a great option for cordless cleaning and a variety of quick pick-ups around the home. The battery will last 20 minutes on regular suction mode and 8 minutes on the max/boost suction mode. This issue you are experiencing is very peculiar and we would like to help. Contact us at AskDysonUS@Dyson.com. We are happy to provide support.Best wishes, Jay Dyson Online Support
- Cons mentioned:Expensive
Too much $ for a throw-away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is integrated--cannot be taken out and replaced. Have to change rollers for the carpet vs. hardwood floors Dog hair sticks to the hardwood roller-difficult to clean Top Heavy Nice suction Too much money for a throw-away vacuum (only has a 2 year warranty!)
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there. Thank you for your feedback. We greatly appreciate your support. Our V6 Absolute’s Motorhead can be used on both bare floors and carpets. To wash the soft roller head, once removed, simply wash under cold water and leave to dry – no detergents are required. You must remove the brushbar endcap before washing.
In addition, the battery pack on your vacuum is replaceable that is designed to last the life of the machine. I hope the information provided was helpful. Should you have any additional questions or concerns, please feel free to contact us at: askdysonus@dyson.com. We are happy to provide additional support. Best wishes, Christina.
- Cons mentioned:Battery life
Battery Lasts 10 Minutes Or Less
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews and was under the impression the battery would last at least 20 minutes, but it only last 10 minutes or less if used on max power. If you use it on normal power it barely has any suction, and won't even pick up dust.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Aimee with Dyson. I am happy to hear your are enjoying your V6 Absolute. This cordless vacuum is designed to have a 6-7 minute run time on Max mode, and a 17-20 minute run time on standard power. Also, the V6 Absolute will include a 2 year Dyson warranty, when purchased new and from an authorized Dyson retailer. We would like to hear from you, to ensure your cordless vacuum is operating as intended. Please email us at AskDysonUS@Dyson.com, including your contact details, and we will be happy to assist. We look forward to hearing from you. Best Wishes, Aimee
- Cons mentioned:Battery life
dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the amount of money spent on this you would think the battery life woukd last alot longer. I have a big home and 3 minutes to vacuum is not something I can deal with
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .V6 Absolute is designed for quick clean ups and spot cleaning around the home. The trigger releases instantly so battery power is only used for cleaning. Dyson V6 Absolute cordless vacuum provides up to 21 minutes of run time. We would like to learn more about your experience using Dyson V6 Absolute. Please send us an email with your contact details to AskDysonUS@Dyson.com and we will be in touch. Best wishes, Jay Dyson Online Support
Truly Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product, and I'm starting to believe this brand in general is highly overrated. It malfunctions more than it functions. This product is advertised as being good for heavy duty vacuuming. Yet, I have a multiple pet household, and AS SOON AS I do heavy duty cleaning, this vacuum gets a blockage. I tried to register the vacuum online at www.dyson.com using the serial number, and it won't let me. I believe as though I purchased a piece of junk, as it malfunctions most of the time.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. The problem you are experiencing is very unusual as the vacuum should not clog up easily if free of obstructions and the filter is cleaned.
We would value the opportunity to address this concern in more detail and want to ensure your vacuum is working as intended. We would also like to assist with getting your machine registered. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Cons mentioned:Battery life
Newer one came out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Collection on the v8 is better to dump. Battery life is not as good. Maybe 15 mins.
No, I would not recommend this to a friend - Cons mentioned:Battery life
poor battery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the battery power has less than 10 mins, the power its great except the battery
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi this is Jay with Dyson. The V6's battery power is only used for cleaning and it provides up to 20 minutes of run time with hygienic bin emptying as well. Please email us directly at AskDysonUS@Dyson.com. We are very happy to assist you and look forward to speaking with you about your V6 experience. It is our pleasure to help you and support your Dyson machine. Best wishes, Jay Dyson Online Support
This vacuum cleaner has already failed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Dec 2017 and used fewer than 10 times for touch ups. Now it won't start and has a blinking red light indicating a fault. I will never buy any Dyson product again.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear this about your vacuum. Dyson cordless come with a 2-year warranty when purchased new from Dyson or an authorized retailer. We would value the opportunity to address these concerns in more detail. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Battery or Charger Broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum worked well the first time after charging, since then it will not charge. We will write another review after the charger or battery is fixed.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear this about your vacuum and would value the opportunity to address this in further detail. Feel free to contact me at askdysonUS@dyson.com and I will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Dusk cover comes off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dusk cover comes off while you are using it if you bump it ever so slightly when cleaning under table or other furniture.
No, I would not recommend this to a friendBroke in 1st week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are fragile. My first one broke after 1.5 years but I liked it and decided to try again. This one broke in a week.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there,
Thank you for providing this review. Sorry to hear your new V6 Absolute seems to have a broken part on it, this is very unusual. Dyson machines are made from polycarbonate ABS – the same material used in riot shields and crash helmets. They are tough: we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use.
We put them through the paces prior to offering them for sale. If you take a look at some of the rigorous tests, you can see that your Dyson was built to withstand much more than the average residential household would be subject it to:
https://www.youtube.com/watch?v=w9zmOLylpnQ
In addition to the solid construction, the machine will also come with a 2 year warranty direct from Dyson. We would always like to ensure your machine is performing as designed. Please feel free to send your contact information to AskDysonUS@Dyson.com and we’re keen to help.
Best wishes,
Dan
Dyson Customer Service
- Cons mentioned:Price
Very Poor Quality Vac.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pricey vacuum but I thought it would be worth it. What a mistake! The quality is terrible. We have had it less than a year and it has stopped working on Max suction. The lower setting has little suction anyway so it is useless. The dust cup broke early on. Important to note that we only use it once a week to clean the kitchen floor - not tough treatment! This should have lasted MUCH longer. Wouldn't buy a dyson product ever again.
No, I would not recommend this to a friend Many flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was delighted with this product. After about a year, not so much. The canister is very hard to empty, because fibers migrate and mass at the top. Don't believe the pictures that show dirt falling out immediately when you open the door. The door sometimes opens when I am cleaning, possible because the door latch is located right below the switch. And now the switch seems to be failing. Power cuts in and out at random, even while the switch is being squeezed firmly. I may may soon have to toss this thing in the trash.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Doug, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson V6 Absolute. I am sorry to hear you are less than satisfied with the vacuum. The canister features a max line indicator. It is important not to allow debris to go over this line as it can cause a build-up along the top. In the event that it does build up, you can easily remove the canister from the cyclone for easier cleaning.
If you experience a pulsating ON/OFF while in use, an obstruction is present. This is an alert feature built into the vacuum to alert the user of an obstruction or the filter needs to be cleaned.
We would value the opportunity to address this in more detail as well as your concern regarding the door opening while in use. Please contact us at askdysonUS@dyson.com with your serial number, description of issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Did not last 4 months with one use/month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First plastic latches did not work properly. Vacuum was used only 4 times since purchase in March 2018, 5 months ago. NOW, vacuum flashes RED LIGHT.I disassembled per help sites,took it down to battery only & still Red Light Flashing. REDLIGHT still flashes when charging or when depressing the assembled switch. This is not even a year old & rarely used !!!! Dyson online HELP is worthless.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson V6 Absolute. I am sorry to hear about the unique experience both with your machine and our service as this is certainly not the type of service we expect one to receive. We would value the opportunity to address this in detail and want to ensure your vacuum is working as intended. Feel free to contact us at askdysonUS@dyson.com and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
What experts are saying
