Customer Ratings & Reviews

The tech that installed the washer and dryer was sloppy and left a mess. As noted in my washing machine installation review, he also didn't turn the water on to the washer. As they were installed side by side, the doors opened in the same direction, which meant the dryer door would be in the middle of the two machines when opened. He would not reverse the door direction and left it like that. We changed it ourselves, but the professional installation we paid for should have done it.

Dryer replaced same model which had a terrible rattle while it was drying. This unit works as expected-sounds like it is tumbling clothes and not shaking a tambourine. Best Buy has been great in getting a replacement to me. Johnny who has delivered all my recent appliances did a great job and he has a winning personality as well. Only one caveat, the dryer had a very small ding in the paint on the front. Had to have a Geek Squad guy out who had to order a small bottle of matching paint.

I had no issues with my order. My dryer works well as I hoped. I like Samsung products. They look sleek and, works great. I am glad I made this choice my clothes dries in no time. I also got reward points from my purchase. So, it’s like cherry on the pie. I am a happy customer.

Oh my God! Best crew members ever. Outstanding service. They were very professional and polite. They explained to me all that I needed to know while they were installing the merchandise. I'm very grateful to them and for now I'm very happy with the product. I heard LG was a very good brand and so far is not a lie.

Easy installation! Wonderful features, easy to use! Less noise, great value for money

Professional courteous prompt. Removed all trash and ensured dryer worked properly

I ended up installing myself. The installer went home but parts in delivery were missing. Sale rep did not include the stackable kit.

Prompt, professional install of electric dryer. Noted a problem with existing hoses and provided a new one to prevent delay in install. Provided clear instructions on basic use of appliance. Did testing to ensure vent was clear of blockage problems.

The install team were super friendly and worked fast! Had my washer and dryer installed in a matter of minutes

The installer was very nice and made sure the unit worked, was centered in the space with the washer, and wiped off the gook left behind by stickers.

Took 20 minutes to get help, person tried to help and we new what product we wanted. Made the purchase and waited for our new dryer. Upon delivery I was asked where was our new “stuff “ needed to install. No one said I needed “new” stuff. I’m a preferred customer, qualified for free delivery and installation. NO NEW STUFF, NO INTSALLATION!! I’m 75 years old, veteran and retired. No excuses! I installed it and it works great. That’s the facts.

Love my new dryer, This is my 2nd LG dryer. The last one lasted a good 16 years. I really like how big the tub is.

We had the Geek Squad install our Samsung 7.5 cf flexdry electric dryer. Model DVE55M9600V. Seems like something you could tackle yourself but there are so many settings and cycles and it’s heavy. it’s not easy. They installed the dryer, explained all the cycles and asked me if I had any questions before they left. The installation was quick and done right!! Geek Squad thank you for doing a wonderful job!

Made sure everything was carefully installed and even tested operation and gave tip on how we should run the dryer for an hour before a first load. Very impressed with their professionalism.

Love my new dryer, easy to use and good pricing… easy to order online and schedule delivery …also excellent service by the delivery team!

Best buy employees had great customer service! I love the product!

The Geek Squad (2 member team) came out in the time frame I was told. One of the team members called me when they were about thirty minutes out. They were very professional in all aspects. They installed very quickly. I will say we followed all their pre-install instructions and had everything ready. I only have one negative thing: when they moved the dryer back, it crushed the dryer vent tubing (see picture below). I did not see it before they left and I do not think they knew they did it. I got the impression that, had I alerted them to it, they would have resolved it. It does not impede functionality in any way, more of a cosmetic issue and given the location, we will leave as is.

Great dryer Great Appliances professional advice and installers I highly recommend

The gentleman who came to install my washer and dryer. Arrived in a timely manner. They completed the installation extremely fast. I am very grateful for their hard work.

Took them less than 40 minutes to deliver and finish install. They work great and efficiently. Great price on both pieces.