Customer Ratings & Reviews

Install was quick & easy. Had to replace original delivery due to scratches and 2nd install was more detailed then 1st. Installer explained everything in detail and ran oven to remove residue from factory.

I got my new Induction range delivered and installed and there was no issues at all. Delivery was on time and the guys were professional and courteous.

Great service. Techs arrived when they said they would. Provided great communication throughout. Delivery, unpack, prep and installation took about an hour. Only downside was the oven / stove was scratched. BestBuy Geek Squad support called and offered to replace or give me a BB gift card credit. Waited two weeks and nothing arrived. Called them back and they had no record of discussion. Started over to get BB credit and currently waiting.

Excellent installers! These guys not only knew what they were doing but they were extremely pleasant while doing it! Very helpful and informative!

Love the install team. They're fast, efficient and friendly.

The gentleman arrived on time. Curteous professional and quick.

Love my stove it do everything I won’t it to do although I’m still trying to figure out some of it the stove has a lot of Features

The gentlemen that arrived for the installation of my new range were professional and knowledgeable. We initially had an issue with the range not powering up but after further investigation with BestBuy Customer services and the help of google, we determined it was our breaker switch. The range works perfectly.

They did an excellent job installing my range. Very quick but also professional and accurate. I am very happy with my new range.

Install was done professionally. All of my questions were answered.

I love my new stove. The only reason for not rating 5 stars is it takes a bit of work to keep the glass clean. I love baking with the convection option cooks faster and better. The slow com option (when placed on high gave me a great slow cook taste fora rack of ribs, but cooked way faster than I expected (3hrs instead of the 6 I expected for Ribs) so you want to keep checking on the food even in slow cook mode. Delivery left much to be desired but customer service offices did make it right. First delivery crew refused to make delivery claiming that stove would not fit but refused to take it out of the box and measure (as I had already measured it in store). I had to go to the warehouse and call customer service to get another crew to deliver. The second crew came days layer abs successfully delivered the stove and it fit perfectly! Customer server center and warehouse staff were excellent and did all they could to make it right.

This was a replacement one due to the fact when they came out to install the over the stove microwave, they burnt the blanked that was covering the stove. Well long review short they offered to replace the stove as it was less than a month old. The stove is fantastic my only issue is this one is not level like the other one. You can see it lean to the right.

Very nice hard working people. Very helpful even when things did not go right with the product being damaged during shipping. The delivery guys were very nice and respectful and helpful.

on time, no problems installing, didn't take long to remove and install new range

The most important thing was the fact the size of the range was so perfect that it was amazing that the technique was so perfect and the technician was great

Amazing product strongly recommend for future buyers.

They installed the range. Got it all ready for me to cook and showed me all the features and how to take care of it.

Purchased this along with a new Dryer at the Marysville, WA. Location. At the same time I also purchased a new oven. I bought both at the same time along with an Installation of both AND a haul away of the old dryer and oven. This was to to be done on the same day and I made double sure right there that it was in the contract/receipt of purchase, since I had to may sure someone was home at that specific date for the delivery/install/haul away. Well, on the day that all of this was supposed to happen the delivery drivers dropped off the oven/dryer in the garage. When asked about the install and haul away, they said they didn't know about that, and drove off, leaving the new oven/dryer in the garage. Of course I was very upset about this since I had to plan my work week around this one day so this could all get done at the SAME time as I PAID for in the contract. I immediately called Best Buy, was shuffed around to 5 (Yes actually 5) different people, got two different case numbers, bui not a single person could remedy the situation and/or tell me why the delivery team could NOT do the install/haul away as contracted, or even tell me when the install/haul away could be done. Even more frustrated with the whole situation, I physically went back to the Marysville WA Best Buy the next day. I asked to speak with a manager and was introduced to Supervisor Jackie T. This is where my experience was completely turned around to the 5 ⭐⭐⭐⭐⭐ rating. I would give the first install team a 1 ⭐, but Jackie and the actual team that did the install/haul away deserve a 5 star, so in this review, I won't let the first delivery drivers ruin this for them. Jackie was professional and followed up immediately by setting up a new date for the installation any haul away of the old oven/dryer. The new date was 8 days away, but she said she would follow through with me in the next couple of days and do her best to get a sooner appointment. True to her word, she efficiently followed through via my email and got me an appointment two days away. I really appreciated her follow through in fixing this delema. On the day of the install/haul away the team of Devein and Jamal did the job. You should be so lucky if you get these two! Very effiecient, hard working, they did a fantastic job at the install and haul away of the old oven/dryer. They were very fast and cleaned up the area in a snap! Overall, I am very pleased with the follow they of Jackie, Jamal and Devein. Thank you very much for correcting what could have been a disaster. Craig

We used Best Buy delivery and installation because we live in a condominium complex and cannot dispose of used appliances ourselves, nor do we have a truck or dolly to wrangle a range up to our 2nd floor unit! The techs arrived on time, worked quickly, cleaned up all cardboard, plastic, etc. They ran tests on the range before leaving to ensure everything was functioning. Highly recommend.

We spent weeks researching. This one was the best decision. Air fry option works well and cleans easy