Customer Ratings & Reviews

I've had several security cameras over the years, each with their own quirks and idiosyncrasies. Most of them have been useful in spite of those, and those quirks help me to determine how and where each should be used. The eufyCam 2 Pro is a rare exception. It's almost like the hardware and software designers had owned a lot of other products and ACTUALLY LEARNED FROM OTHERS' MISTAKES. If only the auto industry were as wise. Right out of the box, even though the packaging wasn't made of anything out of the ordinary, it gave the impression that "this is an important piece of equipment." It wasn't "packed in a box for me"...it was *presented* to me. The base unit is pretty hefty, but that doesn't have any bearing on anything, other than feeling expensive. I really like that it has wired ethernet as well as wireless connection options. I prefer to hard wire my security base units, so it was a no-brainer to just plug the included enet cable into my router's satellite unit. The base unit contains 16GB of storage, so there's no need to purchase a memory card or subscribe to any kind of service or cloud storage. The cameras are heavy enough to feel substantial and inspire confidence, but not so heavy as to pose installation problems. Both cameras were mostly charged out of the box, so it didn't take long to bring them to 100%. Indoor and outdoor mounts are included for each camera. Nice. The cameras attach to either magnetically. The battery life is claimed to be 365 days; three years if the unit is in stand by mode. I really hope this is the case, as I have one installed in a pretty difficult-to-reach location on my back patio. Setup was straightforward. The instructions were easy to understand, even for non-techies. The most unusual aspect of this was that all the instructions were CORRECT. I've been very disappointed (though I'm no longer surprised) for decades with how the instructions for tech gear doesn't seem to match reality. Best case, I can figure out how to get back on track once something has happened; worst case, I have to make educated guesses. I often wonder how people without university-level technical degrees are able to use some products at all. There was a firmware update for the base unit. It updated and restarted in pretty short order. The iOS app is well designed. It is intuitive and easy to find features and settings. The image quality is among the best I've seen, which allows for a lot of zoom. The night vision is VERY impressive, with a high level of detail. I think that the ambient light threshold to switch to night vision is a bit high; I was able to disable night vision and see quite well. Perhaps in time, this will be adjustable, but it is far from a show-stopper. A nice feature of the cameras is the anti-theft setting. If someone walks off with the camera, it will scream at them. Not fun for the thief! Fortunately, it is switchable, so you don't have to be concerned about moving it around. Just don't turn the feature on until it is placed where you want it! The only problem I encountered was that I was unable to add the device to my Apple HomeKit. (see photo) Someone will need to address this ASAP, if it is to be part of a good home system. This is the only thing that kept my rating away from five stars.

We just installed them, but the picture is extremely clear. We are talking about switching to all eufy and get rid of our ring.

These cameras are great, good quality, worth the money. No monthly fee with this system, there is a base unit inside your home that records data, they are well made!

My best investment. Easy to install easy to navigate Every one should own one..

These cameras were easy to install. Battery life has been solid. I have had them set to come on for all motions and and you can dial it down to human only which may minimize how often they kick on and use battery life. I also have them connected to wifi from an extender, a pretty fair distance from the main cable modem and probably 40’ and 60’ away from the main station where the extender is located. It’s been working Excellent! Software is way better than ring and more reliable. I also bought the skins for the cameras because of the winter temps, been working flawless!

Nice cameras,I'm very happy with this product!!I really recommend.

Setup was easy. Only operational for 24 hrs. I like it so far.

Absolutely amazing cameras. Love that there is no subscribing. Can not beat these cameras.

Almost every feature is good and as expected, but no night View at all! I planned to return if it wont be better. Also, for day time,I planned to move the cam out of my front door a few feet to see who approach toward front door instead. Please push the fix. Then It would be the best in easy to use in current market of home security. I would update this review when the night view fixed with more information.

Best camera ever. Motion ready. No monthly fee. 2K quality. Everything is perfect. Thanks Best Buy. I love your store.

[Employee of bestbuy] Best security camera ever ………………,,,,,,,,,,,,,,,,,,.

Easy instalation,very good quality pictures and sounds

At first, I liked it so much that I ordered another camera. It was easy to set up the cameras, easy to connect the app, and doesn't require cloud storage to work. After a couple weeks, I'm considering returning everything. You can set three detection zones for each camera, but they can only be non-rotatable squares. If you're watching something at an angle, like a driveway or sidewalk, you have to extend the detection zone to include areas you don't want, or you might run out of squares. It's also pretty bad at detecting people, but mostly if they're black. When I (as a white person) walk from my driveway to the sidewalk, I get an alert that says "Human." When a black person walks from my driveway to the sidewalk, I don't get an alert and the camera doesn't record an event. In two weeks, two of my cameras watching the main entry areas have failed to detect 100% of black people as human. Seems like some pretty serious bias in their AI. Even when I walk down the sidewalk towards my front door with the motion-sensitivity set to the highest level, the camera doesn't recognize me until I'm 30 feet away. Then there's the video quality - The attached image is clipped from one of the videos, and I couldn't even read the sign on the side of the car from 20 feet away. And, of course, since the driver was black, he walked past multiple other cameras to get to my front door, then left, all without triggering a single alert.

This home security camera system is flawless, I’ve operated them easily all the way in Thailand. Not a skip, glitch, or crash. The only problem I had was I only bought two, I want more!

I love these cameras they are definitely worth the high price. I don’t notice any lag on my internet and I have satellite internet and they expand my Wi-Fi coverage. I hope they go on sale soon so I can buy more

Works really well don't have to hook up the Bluetooth to them and I added four more with another station that they were great

They work better then any camra for security i ever perchused and i could list them but that wouldnt benefit the fact of to each their own.

First off, the system works great, but unfortunately it's just not built to last long-term. I've had it for 2 years now. Within the 1st year, 1 of the 2 cameras started having a problem with the battery and it would not charge past like 10% even with it plugged in for 48 hours. I was still within the warranty then so they sent me a replacement. Now I'm coming up on about 2 years and the other camera is having the same issue. The other negative is that the advertised 365-day battery life only works if you set the recording settings to the bare minimum (like record for 3 seconds when motion is detected). Realistically, you'll need to recharge every month, or sooner depending on your settings - which is still not bad, considering you don't need to run wires and stuff. Overall it's worked great for the past 2 years, but it's just not built for the long term and the price is too high to replace a camera every 1-2 years.

I love eufy products. Got a good deal on them and They are the best!

The cameras are great for securing your home while away for vacation. However, use for every day live view and recording, the Battery life doesn’t last 365 days especially after adding the devices to apple Home, Google even Alexa.