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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 268 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of the Extended Delivery Area (Zone 3), with many mentioning positive experiences with installation. Customers also appreciate the on-time delivery and careful handling of appliances. The portability and installation speed have also been noted as positive aspects of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 268 reviews
  • Pros mentioned:
    Delivery

    Rated 4 out of 5 stars

    delivered OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivered OK no problems glad to have this service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    DIY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CoVid compliant and know how to install washer but did not have an extra zip tie to replace the broken one that came with the unit. Tried tying the plastic into Knots to keep the hose and water line to drain. I had to go out to Lowes and purchase a pack of zip ties to install myself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed no issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator installed nicely. Delivery guys knew what they were doing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Many appliances. Would buy from Best Buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still used for everything this perfect for multiple users

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and customer service with Best buy is fantastic. They took care of everything! The delivery driver, Andrew, out of the North Little Rock AR store, is the nicest person and so helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was fast and no issues with products or damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free extended delivery service with Total Tech pla

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BestBuy Geek Squad delivered a LG TV to our home and took time to set it up for us. We live 35 miles from any BestBuy and we still got free delivery because we signed up for the Total Tech protection service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Delivery

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick, easy, and helpful with delivery. They called on arrival and were accommodating to our parking preference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered anywhere

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will deliver anywhere but will charge a delivery fee even with total tech membership which I thought was ridiculous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy I had my TV delivered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to have my 65 inch Samsung TV delivered to my home. The person that game out feom Best. It did a great job. He got it out of the box for me and set up. It was worth it for me to get it delivered since I am disabled. There is now way I could have gotten the TV out of the box!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth the money to get extended warranties.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the money. all appliances are made NOT TO LAST these days. usually about 3-4 yrs. so these warranties are excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sewing Gram

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this option through Best Buy. Staff delivered directly to my home and set everything up for me. Thank you Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mrs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We don't like having to pay extra for delivery. We only live 25 miles from Casper. Big cities do further deliveries than that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthwhile service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery of a 55" TV out of area for $20 - Cant beat that! The guy delivered when promised, undamaged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the wait was worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of our location, we had to wait a couple of weeks for the delivery. No complaint about that. The guys were great - worked fast and efficiently. They even petted the neighbor's dog. Did their thing and were gone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Promised installation kept!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came out to our home which is numerous miles from closest store. He was there when he said he would be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very nice to have my tv shipped to my house about 30 miles away with no extra cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift card

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love to have it. Would by a best buy TV or microwave.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too late delivery and errors in delivery

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service in the San Juan Store was too bad. We tell them 3 times that change the Fisical Location to deliver the merchandise, but they dont did it. We was supposted to received the refrigerator in 2 weeks and now with the change to the correct location, we had to wait another week without refrigerator (3weeks are not reasonable) and really I cant recommend Best Buy. I had to wait too much time for something that I paid in cash.

    No, I would not recommend this to a friend
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