Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 472 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.3 out of 5 stars

  • Expertise

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance of the Extended Delivery Area (Zone 4). Customers appreciate the delivery speed and find the service easy to use. The installation service is also well-received by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 472 reviews
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Great communication. Was there on time and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg 4 tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was great and he showed up when he said he would.He was very knowledgeable and a great guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. H

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this service saved my back, my time and mileage. Delivery men were polite and efficient. Thank you to them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery was out of range for a free delivery. I paid a fair amount to Best Buy for delivery, unfortunately on the day i was get my delivery the truck broke down and they had to set another day and time for my delivery. as a curtesy to me they refunded my delivery charge immediately,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good Service

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In zone 4, Geek Squad has warranty provider do the work. Greek Squad set up the appointment, which is a 8a to 5p window. Serviceman was professional and friendly. Had to order the part, and installed it in a ten day period. Happy with service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and set up was a godsend for me. They went right to work. Took out the old tv and brought in the new one. Wired everything up and explained how to use it and several options. They were professional, personable and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did the install well, were very helpful and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of 77” TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery service was professional and kept us updated at every step.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery-Great. Phone Contact to Store-Terrible

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement stove delivery was prompt, courteous, and efficient. On the other hand, trying to contact the STORE was extraordinarily frustrating with auto transfer to a central call center with apparently limited ability to contact or connect customers to actual physical store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of 65" TCL mini LED TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew did a great job. They were on time and brought the TV inside my house and then took my old TV with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Put appliances where they belong offered to take away.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Friendly, helpul, fast

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So appreciative for the delivery service. The guys were quick, efficient, and helpful. One of them took the time to offer advice and share his helpful knowledge about the 'fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt squad

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment was as described. Very sharp and attentive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Company!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were great in taking care of my issue. The best service! I am completely satisfied! New TV is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great process with delivery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the delivery man and Geek Squad employee were extremely nice and installed my washer for me, told me I had to modify the area where the drain tubing went through, and told me how to get the grease worked through all the gears! Very thorough and polite. They helped make this mess of a deal more bearable. Thank you gentlemen! *side note: I haven’t actually used my washer yet, so please take my recommendation with a grain of salt! However, I am very partial to LG and have had nothing but great products from them! Also, should there be any issues with your order functionality they have a great warranty plan and there’s also a 14 day period after it’s delivered to rerun it if you end up hating the appliance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Delivery and set up

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item was delivered and set up By Craig with the geek squad he was excellent in helping to set things up excellent service and was very considerate things done in less than an hour will get lucky if you get this guy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We do appreciate having delivery which doesn't seem so far, but apparently it's extended. We did not open boxes on appliances immediately and found damage to both items - stove and microwave which wasn't apparent from packaging. But they said this before it got to them during wearhouse lifting.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great tv !!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased a Samsung Q tv , was very pleased with the delivery service, but did have a little difficulty with getting the tv to function to its full extent, it took us over 2 hours to finally get it operational, but the picture is perfect !!! Will need to add a sound bar for perfect viewing.

    I would recommend this to a friend
  • Pros mentioned:
    Delivery speed

    Rated 5 out of 5 stars

    Delivery of refrigerator unit to Gaffney, SC

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new French Door refrigerator - freezer unit was delivered in a quick / timely fashion within the promised two hour window with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deliver

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the guys who came out to deliver my appliance. They were really nice

    I would recommend this to a friend
Sponsored