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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.3 out of 5 stars with 249 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.2 out of 5 stars

  • Professionalism

    Rating 4.2 out of 5 stars

  • Expertise

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the fantastic job done by the installers and appreciate the delivery service, especially for those living outside the standard delivery area. The speed of delivery is also a positive point, with some customers noting that the delivery was both fast and early. Additionally, customers are thankful that the product is delivered to their area and placed in the room as directed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 249 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very knowledgeable and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, geek squad on point!! Best buy is the best... Keep up the good work, Thank you Pastor Bradley

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy delivered and set up our TV, and we live an hour from the store. Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and i was really impressed with how they delivered a huge fridge and got it through my tight door way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time. We were notified 20 minutes before they arrived. Worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No Issues here

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with the delivery and service from the purchase of our new tv. Best Buy did a great job on both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cost was equal to what I would have paid if I rented a truck. Even better they brought it in, installed it and took the broken units away

    I would recommend this to a friend
  • Pros mentioned:
    Placement

    Rated 5 out of 5 stars

    Delivered everything to my home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered everything to my homeDelivery people were very nice delivered everything right to my house and set them in place. Couldn’t be more happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery was great!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thrilled with the delivery of my fridge. It came in mint condition. The delivery guys were cool and fun to chat with. I would highly recommend Best Buy delivery services. I had just gotten a stove from another big box store with a lot of orange in their logo (not sure if I'm allowed to mention the name) and it came damaged, and the replacement came damaged too. I need a washer and dryer soon so, and I will save myself some trouble and order my appliances from Best Buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Saves me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having a professional install product i bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was good with the original and the replacement also.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Store Mgrs were GREAT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased TV on Feb 1, and kept getting canceled/partially due to weather which is understandable. But a store manager finally figured out that due to my location it kept getting kicked out of the system because install was subcontracted out. After 5 store managers at two different locations (1 I purchased at and then the one my purchased was transferred to), I finally got the Geek Squad here on the 21st and my television was installed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Delivery

    Rated 5 out of 5 stars

    Paula

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was worth getting since we lived outside the delivery area & we were purchasing .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Large tub and great deep-water level when needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extended Delivery

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We appreciated that they delivered our new dishwasher out at our house. Very fast and efficient service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    30+ mile installation received

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am over 30 miles away and received installation. Not disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They handled everything like the pros i thought therm to be. Called with notice and options before hand. Very nice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Spoon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I would absolutely recommend this to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Home work

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have Greek to get home help. Like being able get fast service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exelent service!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Exelent warranty options. Highly recommend!

    I would recommend this to a friend
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