Customer Ratings & Reviews

Extended delivery zone: guess this allowed Best Buy to deliver my items to my home without issues or added expense.

The delivery guys were great. Very professional and made sure everything was in place. They were very nice and clean making sure no dirt were on the floor as they entered and left

very organized and clean respectful of our area, their truck did leave oil on driveway

Great! Very nice and on time. Would recommend to a friend.

I was not happy that I had to pay $80 extra to have my 82" Samsung tv, full motion wall mount, Samsung washer and dryer, Samsung surround system, Sony 4k blue ray player, Asis desktop computer, Asis monitor and Epson printer delivered to my area. I figure they already got a good chunk of cash from me. The delivery people were awesome.

Staff was great. They were friendly, professional and knowledgeable.

I am so very thankful BestBuy offers this wonderful service, since I had no other thank extended delivery to get my order to me. The Driver was courteous and very helpful.

Took 3 months to get my refrigerator. They brought me a new one instead of the scratch and dent. Thankful for that. Only they did not change the Total Tech warranty to a new refrigerator instead of scratch and dent? I was told the warranty coverage was the same? It isn’t.

the installers were professional, knowledgeable and efficent.they called to let us know arrival time and were here when stated

Product delivered at scheduled time. Called first to let me know they were headed to deliver. No damage to property whie delivering heavy refrigerator

He had to come back and fishih because it wasn't done completely the first - now all good

We were notified of the earlier than expected delivery date. Delivery was made almost to the minute of the notified time. Friendly and helpful delivery crew.

We purchased two kitchen appliances in September from Best Buy online with free delivery. On the delivery date we received a call from a local delivery guy saying their items were damaged and asked if we still wanted them. Of course we did not so he said we would be contacted later that day to reschedule. That day passed without a call. I called the store and was routed to someone working from home in Ohio.. The delivery was marked as out for delivery so they said they could do nothing and moved it up the chain and said I would get a call in 24 hours. No call in that time and I called. After being on hold for 1 hour and 47 minutes (I have notes) I gave up that day. I called back the next and got someone in California. They said I would have to go to the store in Huntsville, something we were trying to avoid because of a pandemic. We entered a store in a absolute mess. After being told to go to the appliance section and talk to a customer service representative there we saw a young guy dealing with a woman upset over her refrigerator that wasn't delivered. We waited a few minutes and they guy seemed to be helpful as he cancelled our order. He said we would have to return later to setup a new order and made a new order. This order does not have free delivery and we are told that they don't do free delivery. I show him the website and he tells us that is for online only, we have to pay 80 per item to get delivery. but I might be able to call the 888 best buy number to have it refunded. OK, I am just ready to get on. You would think all is good now but no. This was October 5th. We were told that our order would be deliver on October 21st. On October 20th we get an automated call saying we would receive a delivery the next day. The next day passes with no delivery. I check the order on bestbuy dot com and the delivery has been rescheduled to October 28th. We got no call or email notifying us of the change. Fine, I think. I am just ready for this to be over. On October 28th we get a call form a delivery guy who says he has a delivery. I ask what he's bringing and he only has one of the two items. He knows nothing about a second item. On the phone I go and he arrives and delivers. I am told the second item is backordered and I would get a call when it is available. I doubt this so proceed to call once a day here on out. After 17, yes 17 calls, I get through to someone who says the item is actually available AT THE STORE IT IS COMING FROM and has been for the entire time. The delivery is scheduled for the next week. It is now November 17th. On the day before delivery we receive no call telling us to expect delivery. The website now shows the order as needing to be scheduled. I call and am told it is backordered and we will get a call. Sure. The day of delivery I come home to a delivery truck parked on the street and two guys roaming through our neighbor's yard. I ask if I can help and they say they have a delivery from Best Buy. I ask why they didn't call to which they say they did. I say I got no call. they say they left a message. I tell them they must have called someone else. They say it was my number. I say nope, not mine.This is large delivery and the area is not ready so I have to prepare quickly to which they huff. The delivery was supposed to include a install but of course no. I ask about it and am told "you did not order that." I told him yes I did. "No you didn't." I show him my receipt and he says quote "I do not care what that shows. I don't have an order. You don't get that. you didn't order that." Dude, just deliver and leave. He proceeds to wheel it in and sends the other guy out to get something form the truck. At this point the first guy starts talking about how lazy the second guy is. How he doesn't know what he's doing and how he doesn't like working with. What the...this guy is an unprofessional atrocity. They leave the delivery in the middle of the room which at this point is fine, just get out of my house. I would think to get an email survey to tell someone about these guys but it never comes, no surprise.

Pleased that extended delivery area is available with the TotalTech membership for purchases that I cannot fit in my car.

Good Service. Professionalism. And Expertise. Excellent.

We live some 40 miles from the nearest Best Buy. They delivery team was right on time and did a great job! I am very satisfied with this!

I purchased this service as I didn't have a safe way to get this size tv home from Best Buy. They were very prompt and called on the day of delivery to see if they could come early.

Had Best Buy deliver our TV as we didn't have a vehicle big enough to haul it. Buyer beware, TV can not be laid flat to haul. The delivery was right on time with no problems. LOVE Best buy!

They make it right if something happens to anything you buy

I live in the Keys. This delivery team was very professional. They took their time to make sure everything was hooked up and worked before they left.