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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 131 reviews

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Rating by feature

  • Service

    Rating 4.3 out of 5 stars

  • Professionalism

    Rating 4.4 out of 5 stars

  • Expertise

    Rating 4.4 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers are delighted by the Extended Delivery Area (Zone 6)'s overall performance. Customers highlight the service and expertise as being very good. There were no negative comments about the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 131 reviews
  • Rated 5 out of 5 stars

    Easy delivery process

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was very smooth. I appreciated receiving an updated time window on day of delivery and the ability to track the delivery. This made it very easy to still do some chores and no where the delivery was and when it was likely to arrive. The delivery people themselves were very professional and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guys was very friendly and respectful, they had everything they needed to go their job. They had to disassemble it to get it in the foot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager and TV Department are Great !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manager and TV department offered great service ! Very friendly and most helpful. Love my two Sony TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery & pick up service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and of new tv and pick up of old tv went well. Quick & efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great delivery service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy called and gave me an exact time they would deliver. They came into my home walked with me and I showed them where everything was going to go and they got it done in a timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician kept me informed as to his arrival time, he worked quickly and efficiently to set the TV up and even helped me move the old TV to the bedroom. Thanks, Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt delivery, courteous delivery men very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon & Josh are stars. As is consistent with all interactions I’ve had with Best Buy’s Geek Squad they are personable, knowledgeable, & patient with all the questions I have. Their recommendations have been spot on & have made buying from Best Buy worth every dollar I’ve spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and Services

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery and service was great. I cant wait to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked out perfectly and works great! Definitely a recommendation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a excellent good installing my new 86 inch tv on the wall. They made sure it was centered and leveled. And was very nice too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    sissy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problem for the techs to come, geek squad came right down when scheduled, very glad to have the included service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it for confidence

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time we have purchased the extended warranty we have been given confidence that any problems should they arise will be taken care of. Some things have required its use and some item never did. But on larger purchases, especially, it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    WASHER AND DRYER SET

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new brushed black samsung washer and dryer set. They have met all expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three subcontractors made the delivery. They were on time and very careful on bringing the appliances in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job during the delivery and able to get through tight front door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One person delivered my stove. I had all knew appliances plus a large tv. Needless to say they all came in at different times. The stove was the last. He brought it by himself in the van just to make sure i received my stove. I love best buy and all the people that make it a great place to do business with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Tad Late But Worth the Wait

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy that they were able to come to me because I didn’t have another option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent professional service and very quick and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Choice!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extended delivery service was wonderful. The sales rep did accidentally slip that they would deliver then found out we was outside of free delivery area but the manager did work out a deal with us to compensate. The delivery guys were very professional and seemed to enjoy their job.

    I would recommend this to a friend