Customer Ratings & Reviews
- Model:
- SEL1635GM2
- SKU:
- 11101502
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Great lens, poor customer support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After realizing my lens was damaged, I requested to return the exchanged item and was bounced between geek, squad, and customer service. If I wasn’t honest and just exchanged the item I would’ve gotten the right lens. And said I was charged $100 to repair it. This is with my total tech membership. That’s quite disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello spohc, Sony's commitment to customer satisfaction is our top priority. We're happy to hear you were happy with the lens, but sorry to hear about your experience. Thank you for choosing Sony. -Linda 2-9-25 Sony Social Support
Terrible service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed BestBuy shipped me an open product since I purchased the brand new one
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ThienN, Sony's commitment to customer satisfaction is our top priority. We are sorry to hear about your experience, please reach out to the retail dealer for support. Thank you for choosing Sony. -Linda Sony Social Support
Sony lens
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy never disappoints. The team was helpful and attentive throughout my visit. They answered all my questions and made sure I got the best deal for what I needed. I’ll definitely be coming back!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RolandE, Sony's commitment to customer satisfaction is our top priority. The SEL1635GM2 is a great lens! Sharp quality pictures. We are happy you are enjoying your lens. If you have any questions or concerns please reach out to us at Sony's General Consumer Support: 239-245-6360. Thank you for choosing Sony! - Edward (6/16/2025) Sony Social Support
Never in stock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did place and order and the lens took longer and never receive it. Now I have the money back but still checking and the lens not in stock. Better to buy it somewhere else , otherwise you will wait long … not good I guess they dont want to make sales.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VanessaG, Sony's commitment to customer satisfaction is our top priority. Thank you for taking the time to share your experience. We're sorry to hear about your difficulties in obtaining this lens as it is a superb lens to have. We hope you will soon be able to find one in stock soon. Thank you for choosing Sony. -Linda 01-05-24 Sony Social Support
