Customer Ratings & Reviews

The Geek Squad installed two new OLED large screen TV's, added Roku sticks to two other TV's and put streaming services on all four.

We needed help outfitting our new home with appliances. Angela came out, measured and advised us on what choices we had! Professional, timely and worth the time to have her input!

Good customer service and a good price I buy fridge I buy macro white for the oven

Helpers were nice but they didn’t place the HDMI behind the wall as I had hoped (said they were hitting wood) and should have stayed to make sure the Xbox was working.

I needed help to determine if the TV I selected was the best TV to purchase for my family room. They answered all of my questions. They were very professional and helpful.

They were excellent! Actually better than I thought. They set up 2 tvs and a surround sound. They walked me through everything and left their card for questions. Total tech is definitely worth it!

I cannot thank Caleb and the installers enough for the knowledge with the tv and professional install. There were a couple of small issues installing the tv but they worked it out and I couldn't be happier.

I have been wanting to buy cameras for my place in Florida for some years I had them at the house in Delaware I just moved to Florida it’s nice to have the security of my home cameras I can keep an eye on my home even when I’m not there I highly recommend them for anybody who’s interested in home security

Everyone, starting from the in store salesmen, in home technical advisor and installers were completely knowledgeable and made a hard TV buying decision easy and enjoyable. I will always buy my tech items from Best Buy!

Home theater 5.1.2… Shoaib was very helpful! Great communication at every step! Even after install, quick with helping swap out a couple of speakers and set up delivery etc. Will work with again and recommend highly!

Sydney was very helpful guiding me to the right purchase for my needs. She is very pleasant and professional at her job. I'm so pleased with how well she coordinated the delivery and set up, which was also handle excellently by Justin of the Geek Squad.

Justin was beyond helpful with his guidance and expertise. I’m very thankful he was able to come on site as quickly as he did and didn’t try to upsell things we didn’t need.

Dhilon was very knowledgeable he knew what we were looking for and he helped us out so much pick the right appliances and fridge we would go back and see him for our next big purchase for sure

Bought a new refrigerator for our client, the delivery was good, the people who installed it where knowledgeable and helped the customer to understand the controls and how to use it before they left. I will be using best buy again.

We didn't want to try mounting a TV on the fireplace in our new home. While we were looking at TVs and mounts an associate suggested we ask the in home consultant and he told us he had handled that task before. He came and explained the benefits of how he would do the installation and began the work. Everything went great. It was also much cheaper than we expected.

From selection to checkout to delivery and install. I couldn't be happier with Yvette at the bunker hill location. She was amazing and explained everything and coordinated with us so well.

Had 3 new tvs, four tv mounts, 9 ceiling speakers installed in a new home all connected to an existing stereo system. Also had a counter depth refrigerator installed. All came together beautifully. Looks great, sounds great.

Ryan was incredible in understanding my needs for my new home. He explained my options without pressure and spoke in a way that I clearly understood. With so many options in TVs and entertainment centers now, I could never have figured everything out on my own. He was fantastic.

Great, friendly and timely service installing our system! 2 75” Samsung Tv’s, Sonos sound bars, Eeros and coordinating with several previously purchased TVs from Best Buy.

Terrible experience! Very poor & dismissing sales team. This is the first contact from the Home Expert since the order was completed in October. After a serious delivery delay only the body of the refrigerator was delivered despite the fact that the front panels came in weeks before the refrigerator. I have a very unsightly 84” machine sitting in my kitchen that I have to open with a screw.