Customer Ratings & Reviews
- Model:
- FRSS2323AS
- SKU:
- 10902242
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Design
Rating 4.3 out of 5 stars
Frigidaire- not so good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A pool of water collected on the inside of refrigerator underneath bottom bin. Water droplets came out of vent holes in refrigerator also. Noisy motor. It looked great on outside, but lots wrong inside refrigerator.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello, PeggyR! We are sorry to hear that this has been your experience with your refrigerator. This is not the experience we are aiming for you to have. For water leak issues, we have to check for visible cracks on the water filter. Cracks in the water filter can cause leaking in the cabinet, along with slow or no water at the door. Ensure as well that the door is closed properly; leaving the door open causes air leaks, which can cause the evaporator to ice up, causing water to leak from the bottom. Close the door. The unit should restore itself to normal settings. Your new, high-efficiency unit may introduce unfamiliar sounds. These sounds normally indicate that your appliance is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. You will see normal operating sound on your Complete Owner's Guide on Page 22. If the issue still persists, please connect with us via live chat at www.frigidaire.com or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. -Rox
Do NOT buy!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst appliances I have ever purchased. I would definitely not buy this again. The water tray cracked already and we do not have it hooked up. One of the indicator lights has never worked.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We're sorry to hear that you had a bad experience with your refrigerator in such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations. At your convenience, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian
Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m loving my products thanks Best Buy the delivery was top notch
I would recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Chris
Frigidaire 22.3 Cu Side by Side does not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is broken. Does not work at all. Trying to contact Best Buy since the installation and no success. I want it to be replaced, ASAP, as I don't have my old one that was working fine.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We apologize for any matters you have experienced with your refrigerator and thank you for bringing it to our attention, JoseA. This is not how we want our customers to feel about their products. If you have any further concerns, feel free to reach out to us at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be more than happy to assist. -Angel
So disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It hasn't been two years yet and my refrigerator went out completely!
I would recommend this to a friendFridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sides have a wavy look to them am not happy about
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .We are sorry to hear this! If we can be of assistance in any way, please connect with our Live Chat team on our website or through our Customer Support line at 1-800-374-4432 (M-F, 8:30AM-8PM EST). We are happy to help! ~ Christy
New fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, super cold, even lowered it to above the recommended level. Only missing a star because we couldn’t get a bigger size due to the size of our kitchen
I would recommend this to a friendNew fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the fridge..it is what we wanted and had been looking for. The storage is awesome. It doesnt take long for drinks to cool down. Couldnt be happier.
I would recommend this to a friendPerfect match
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to have one refrigerator like this one because is perfectly fit into my kitchen and perfectly hit all my needs from ..
I would recommend this to a friendGreat fridge for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic fridge. It isn't nearly as fingerprint proof as it claims to be so i knocked a star. I would knock only half a star if that was possible.
I would recommend this to a friendHappy Customer and Excellent Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent just what we ordered. Beautiful and sleek
I would recommend this to a friendnursemom
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was lucky and got a good one. It runs well and Quiet. makes small ice cubes which I prefer. it is small, but needs to fit in a smaller space so that's why I bought a 33 inch wide s/s
I would recommend this to a friendNot worth the problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is ok ! But the ice maker is worthless ! It takes forever to make ice ! Had so many issues that best buy replaced my fridge the new one throws a little bit more ice but still not enough
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, Dreamer0624. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. Please know that we strive to produce quality products, and your feedback does not go unnoticed. If there is anything we can do to improve your experience, please let us know. You can reach out to us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist. - Christi
Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good experience, the delivery, and setup went well.
I would recommend this to a friendtrash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy, they are trash not Best Buy but Frigidaire. I bought one in Jan of 2025 new it stops working in April of 2025. I had four repairmen, come look at this refrigerator it water leaking in the back onto the fan, they had to put in a new motherboard it was all under warranty, now they say I need a new compressor...Now they are telling me my refrigerator is not under warranty and I only had the paper WT for 4 months
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi! RichardL, we apologize that this has been your experience with your Frigidaire 22 Cu. Ft. 33" Standard-Depth Side-by-Side Refrigerator FRSS2323AS in such a short time. This is not the experience we want for new owners such as yourself. We recommend reaching out to us, or please feel free to join us via live chat at https://www.frigidaire.com/en/ or by phone at 1-800-374-4432. Our experts are available to assist you Monday-Friday, 8:30 am - 8 pm EST. - Maico
Satisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plenty of shelving, quiet, installation team did a wonderful job
I would recommend this to a friendA lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've have this refrigerator for two years. It has repeatedly cooled the refrigerator section to below freezing, sometimes as low as 25 degrees. Repairmen from Frigidaire have unsuccessfully tried to fix the problem twice. They promise that they will replace it if the third attempt fails, per the terms of my $324 extended warranty. But the next time I buy a refrigerator it will be from a company that does not sell me a lemon.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Good day, Aalm! We're sorry to hear that your experience with your new refrigerator hasn't been the best. This isn't the impression that we would want to leave with you, and we would like to help. We would love to make sure your concerns are quickly addressed. Feel free to connect with us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Lauren
Good refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it so far. Just had issues with the water hook up but hopefully an easy fix.
I would recommend this to a friendPoor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item delivered broken. Best Buy sent someone out to fix it who said it wasn't fixable and they would be back with a replacement refrigerator. 2 months later, still no refrigerator. When contacting Best Buy, they said there is nothing they could do because it was out of the return timeframe, even though we have been waiting for a replacement since day 1. They also said that it wasn't their responsibility because they hire a third party to go out for repairs so they can't control what the repair company says they will do. I finally got a working refrigerator but will never be back to Best Buy for anything.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hello there. Thank you for sharing your feedback. We're sorry to hear about your experience, and we hope you get proper assistance. If you need any assistance with Frigidaire products, please connect with us directly at your earliest convenience at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET, and we'll be glad to assist. ~Ruth
Poor design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer drawer falls off and gets jammed on the bottom. I had best buy come out to look at it and they told me it cannot be fixed because it is just poor design.
No, I would not recommend this to a friendBrand response from FrigidaireSupport
Posted .Hi there, valued customer! Thank you for making time to provide us with your feedback. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis, in regards with the interior design we're saddened to hear that this might not fit what you like, please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, and your feedback does not go unnoticed. - Jessica
