Customer Ratings & Reviews

NICE WORKING REFRIGERATOR FOR THE SMALL FAMILY FOR THE TENANT

I am happy with this refrigerator, It is a good value for the price. I did have trouble using a big stein to get ice at first, but figured out a way to do it without splashing the water! I just hold the ice lever down with my other hand and tilt the cup to fit, then I get water. So far so good, purchased a month ago. Jan. 19th, 2023

Had for a month, no problems and does what it's supposed to do.

Wonderful addition to my new home. No more buying bags of ice.

I had this delivered a few weeks ago and they damaged the fridge.. however they are replacing it this weekend. Super satisfied with them.

Very nice refrigerator i love it great deal on it just perfect for my kitchen

Almost identical to the one it replaced, which lasted 17 years.

Love this fridge it was plenty of space without taking too much space

Nice fridge, works great. Installation was fast and the employees were nice

It’s great. Everything work’s wonderfully. I’d buy it again!

Dear Best Buy Customer Service, I am writing to formally express my dissatisfaction with the handling of a recent purchase and delivery of a Frigidaire refrigerator from your store. I have been a loyal Best Buy customer for many years, but the experience I’ve had with this purchase has been incredibly disappointing and frustrating. The refrigerator was delivered on September 14th but upon inspection, I noticed multiple dents on the appliance and a broken plastic vent. I immediately contacted Best Buy customer service to report the issue and requested a replacement or a resolution. However, I was told that the timeframe for returns or exchanges had passed, which I felt was unfair considering the appliance arrived damaged. I continued to reach out for assistance, and due to my Total Membership, I was able to schedule two technicians to visit my home to assess the damage. Despite the technician's visit and confirmation that the refrigerator was unrepairable, Best Buy has continued to refuse a replacement or exchange. One technician even mentioned that such delivery issues are common and that Best Buy is not always responsible for the deliveries, which leaves me with little recourse. I was advised to contact the manufacturer, Frigidaire, despite the fact that the issue stems from Best Buy's delivery process. As a loyal customer, I find this resolution entirely unacceptable. The product was delivered in an unsatisfactory condition, and my numerous attempts to resolve the issue with Best Buy have been ignored or dismissed. I am now requesting that Best Buy: Honor an exchange or return for the damaged refrigerator. Or, alternatively, provide a suitable resolution through repair or replacement of the damaged parts. If Best Buy is unable or unwilling to assist, I will be forced to escalate this issue further, including contacting Frigidaire and considering consumer protection options available to me. I trust that Best Buy values its customers and will work quickly to resolve this matter.

I was happy with the product. Good product. I definitely recommend it.

The fridge works as intended. It has great space and it gets cold fast. The ice maker takes about an hour to make a batch which isn't horrible.

A good buy and excellent service. Works very well.

Very nice refrigerator with plenty of storage and a very good ice maker

It works very good lots of storage i just love it very much

Working good and big inside storage room. Good price.

Great product, extremely happy with it no issues at all

Good for the price! Uses space well, and has worked well for us so far!

Great value for the money. This was purchased for my office and has been great.