Customer Ratings & Reviews

I purchased this A/C unit a couple of days ago since a heat wave was coming. It works great! I also love the fact that I can control it through my phone. So, if I am on my way home, I crank the A/C so that the house is nice and cool when I arrive. The only flaw that I have seen with this unit is that there is no water drain in the back. The directions want you to install the unit so that it is tilted backward away from the house so that water can drain properly. Well, there is no drain in the back of the unit. So, the water builds up to the point that the condenser fan inside the unit starts hitting the water and causing a popping/swishing sound. According to the owner's manual, this is a normal sound. But it really gets annoying when I'm trying to go to sleep. I thought about drilling my own drain hole, but it also states that drilling a hole in the back of the unit is discouraged and will void the warranty. So, I'm trying to figure out what to do. To drill a drain or to not drill a drain.

Great AC unit. The ability to control the unit from my phone is so convenient. I’m able to see the current room temperature and set the AC remotely. It is a little loud but honestly I think all units are pretty loud. It’s very sleek, looks very nice for a window unit.

I almost decided not to buy this AC because of all the negative reviews about it being very loud. But I figured all AC's are loud so I can live with it in exchange for the nice appearance of this unit destined for my living room. Well my experience so far - the unit is virtually SILENT! It mostly runs in Eco mode with Auto fan speed. When it cycles to low fan it gives off a light hummmm. At the higher speed the hum increases but nothing intrusive. Oh and above all it cools very well (though the peak summer hasn't arrived yet...time will tell). Installed the app which replicates the remote control features onto the phone. It also adds scheduling which I doubt I'll use. I am so pleased that I plan on getting the 5,000 BTU model for the bedroom now that I know first hand that it is an efficient, quiet, and good looking air conditioner.

A lot better than I thought. Easy to use and it has a great design. I like how it shoots the air flow up rather than straight forward

This air conditioner was an excellent purchase for a hot summer. The energy and cooling efficiency is much better than portable units with an exhaust hose, so if it's physically possible to utilize this window unit, it is highly recommended. Usually air conditioners aren't anything to write home about, but this one actually looks really good! The white and grey minimalist design, touch controls, and white LED lighting all make for a cool-looking unit. A remote control is included, and there is also an app that performs similar functions to the remote. The app can be a bit glitchy, so I just use the remote. A nice feature is that the cool air is vented upwards. Since we all know warm air rises and cool air falls, the room cools off much faster with better air circulation due to this design, as opposed to other air conditioners that blast out the air at face level and all the cool air doesn't really mix in with the other warm room air. Since this is an energy-efficient unit, definitely check and see if your local utility company has any rebates available, here in Chicago there was a $25 one just sitting there for the picking. The unit is well-damped for vibration and noise, with no rattling or weird sounds. The balance is pretty good, and I did not need to install any additional support brackets outside of my unit. Your results may vary depending on your situation. Looks cool, runs cool, saves money. Definitely a good buy.

Love: • WiFi capabilities I can control anywhere to help reduce energy costs/consumption • looks nice as opposed to other units • energy star compliant / rebate from my electric provider • cools down room very quickly so it doesn’t have to run constantly • relatively quiet • pushes air out the top so it circulates air in the room better and doesn’t blow directly on me while sleeping but keeps the room cool • comes with a lot of mounting additions to help reduce drafts from the window. • if you have an Alexa, it can sync to your Alexa. I don’t so I cannot speak to how well it works.

Air conditioner performs well. I would buy again if it lasts. Relatively quite, cools well. Room is approx. 200 sq feet on a top floor with only 2 windows, facing SE. Very convenient. Not nearly as sturdy as the 12 year old AC I am replacing, but maybe that is typical these days. The product was an excellent value with Energy Star and local utility rebates presently available here in NYC. Energry efficiency has a very good rating. Lots of small things are not very good at all...I called Frigidaire one time so far, told them about the issues below and here is status. 1. Side window panels are flimsy, and do not match to the curved metal sides of the air conditioner (ABBR. AC) chassis, leaving gaps that need to be sealed. These gaps would let heat or bugs in. The panels have a plastic frame instead of metal and are not sturdy. The plastic sheet material inside the frame is thin and broke during installation. Frigidaire sent me a replacement set. 2. The mounting instructions are confusing, and with poor illustrations. I escalated when I did not obtain a good explanation. I did not hear back to date. 3. App could not setup AC with WiFi and gave an error message. Customer service did a hard reset of the AC and then it connected properly. 4. The product registration web site offers an extended warranty for a higher price than a form inside the box. Customer service indicated they would honor the lower price. 5. If I turn off the AC with the front panel power button and later turn it on again. The last temperature setting is forgotten, and it sets back to a default setting of 72 degrees.

Aesthetically royalty. Nothing looks like this! Quite, incredibly efficient!

good it really is useful and whenever i use it it immediately makes me comfortable

Great looking AC with smartphone app controls. Got this one for the living room, the pure white front is modern looking unlike any other AC, has a filter that indicates when it needs to be changed, comes with remote control. You can also control this with your phone from anywhere, shows curren temp of your room so you can turn it on or off or adjust fan speed also has preset timers! Will buy another for bedroom

Great air conditioner. Cools down my entire room quickly and it’s super convenient to be able to control it with your phone since it’s a smart air conditioner. There are different speeds and even a fan option when you just want to air out your room. I usually just wash out the filters and it still works great. I’ve had for over a year now and it still works fantastic.

Purchased this unit to supplement the central a/c in our house. Works well for it's size. Keeps a 17x13 ft room and a nursery cool all day. Lowered my utility bills a nice amount. Actually purchased another unit and now I usually don't even turn on the central air unless it gets over 100 degrees out. I like the design too, doesn't look like any old ugly window a/c.

Pros: Cools as expected, with average to slightly lower than average noise level. Grill is attached with magnets, making it easy to remove for cleaning and to access the filter with no clips to break. Very clean appearance when viewed from the front. Cons: Air delivery is always skewed to the left. The left-right louvers have absolutely no effect. Control displays turn off completely after a set time, making it difficult to determine which settings were selected. I thought they would dim, but still be illuminated. No opinion: Have not tried to set up WiFi.

For a smart AC, I wish the phone app was a little smarter. Setting up schedules is a little bit of a pain and cannot be customized for scheduling that changes by the day; it is either the weekday or weekend. Cleaning is very easy, though, and the filter seems to work well to keep dust out of the cooling coils. Worth the extra cost over a cheaper similar BTU unit.

Cools well and relatively quiet. Sleek design a plus. However, tends to mysteriously change from cool to econ mode even when programmed otherwise. AWFUL remote with nearly flat buttons that are a major pain to use in the dark (at night). The app allows for control as well but who wants to blast a blue light in their face while half asleep.

Let’s face it, they don’t make ACs like they did back in the 80’s. You’d walk into the house and it would be ice cold. After having many ACs over the last two decades that couldn’t cool a room let alone a tiny one bedroom apartment, I was running out of hope. We had window ACs and portable ones. It was so hot last summer I slept with bottles of ice on a cooling mat on my bed. This was with an AC on. I refused to go through that again. I did a ton of research and finally decided on this one and let me tell you I’m glad I did. It’s no louder then any other AC actually it’s much quieter then any we’ve had in the past. The app to control it was pretty easy and hasn’t given me any issues. The remote is small and simple. It not only cools one room but keeps the other rooms in our apartment cool/comfortable. Sometimes it downright cold. Which it great! My only complaint is that the sliders on the sides aren’t far enough apart to the bar on the top that you screw into the window. We couldn’t completely slide the sliders into the window which I’ve never had an issue with in the past. We still made it work though. The sticky foam which came with the AC works great and was a pleasant surprise in the box. Speaking of the box I wish BestBuy had placed it into an actual shipping box when shipping it. Instead the only protecting the AC had was the regular manufactures box. You could see from the street that it was an AC and the exact one that it was. Not to mention the box was pretty destroyed. Any longer in the mail and it wouldn’t have made it. All in all: I highly recommend this AC.

very nice AC WiFi great Filter cools the room fast

I got this unit last month and so far I have no complaints. Nice easy set up and I really enjoy the ability of controlling the unit with my cell phone. This unit can quickly cool a 80+ F room. It has a sleek design and doesn’t consume a lot of electricity. I am very content with the purchase of this AC unit.

We have a very small front window so could only get a certain size AC. This was perfect fit and with an extra 2000 BTU then all the other options. It cools our living room and dining room no problem. It worked well witht the heat wave that came in mid July

Perfect for the space it's in. Upstairs media room nice and chilled especially for movie night on the warmer Summer nights with extra guest. Easy to use, also can be set up from your phone. Definitely recommend.