Customer Ratings & Reviews

Installation paid for (3rd party via Best Buy), arrived date/time specified. removed old Samsung 1 yr old quit working, installed new Whirlpool Gas Dryer-replaced dryer hose, with NEW Dryer Rigid Kit, didnt install so wouldnt fall off-it did. Paid for the Yellow Gas line - didnt get it. They didnt install this-never saw it. They used my old silver gas line. When they pushed the dryer back and ran a cycle to check, told me let it run for a while 20-30 min to cear out smell from being new. They kinked the gas line (i had to unkink). When i found out they never used the (paid for) yellow gas line - and the new Rigid Hose kit fell off the dryer. Had to put it back on and make sure it wouldnt come off. Dryer also wasnt level. it rocked badly. I put a rug under the front legs which fixed this problem.

Happy so far. Works good and is energy efficient saving us on water.

The installation service offered from Best Buy for the new unit was great. The team reached out to me before delivery, and arrived right on time. They took care not to damage my home and helped me with requests. They moved my old unit to the garage where I wanted it, again taking care not to damage my home. Great service.

Individuals that delivered and "installed" were very kind and friendly however, apparently BestBuy does not have keep them equipped with any* small hardware that may* be needed for even the simplest install. Specifically any connection couplings or small valves. They could realistically even "up-charge" for these if its deemed necessary when on a job, but instead would rather not complete an install and issue a total refund. These couplings that may be needed are typically no more than a dollar at a home center (allows for male to male connection). So i was left to run to to the store and grab one to simply connect myself and it saved me the entire instal charge which ended up fine for my pocket but a large inconvenience and loss for both parties. Just a suggestion that would help customers and BestBuy in the long run.

Was a bit disappointed with my stackable washer/dryer installation. Was done professionally enough, but I had bought a dryer pan to place underneath the units in case of a washer leak, as this is an apartment on the second floor, and I wanted to protect my first floor neighbor. This is a lightweight piece of plastic with a 1" lip all around that must be placed on the floor, and then the stackable washer/dryer is placed on it. The installer refused to use it, saying that it wouldn't fit, which it absolutely did, but he wouldn't even consider it. So I now have a missed opportunity to protect my floor and my neighbor and will have to hire a handyman to lift the stackable units and insert this thing underneath. Much easier to do at the time of the install.

Excellent crew. removed old dryer, installed the new one. no issues. I asked to change the door swing, said that is not part of their installation, said to call service and they would do it for free. Service said it costs an additional $50 and there was an option to specify door swing when ordering the dryer. There is not, I checked. I ended up doing it myself, wasn't difficult.

First installer did not have the proper items needed to install the dryer even though I paid for such. I had to reschedule. Second installers had the proper items and were nice and efficient. One star for first set of installers, five star for second set.

Best Buy’s 3rd party delivery partners were unprofessional. They charged me for a mistake they made, they were observing the inside of my house which was uncomfortable. Do not recommended using their installation service

I had BestBuy's subcontractor install my washer/dryer. they were very kind and professional. It was quick and easy.

We had to have a gas shut off valve installed before the gas dryer could be hooked up. So a second team had to come out to hook up the dryer after the shut off valve was installed. The lead tech seemed irritated that he had to come out to hook up the dryer. He was in a hurry. He quickly removed the old dryer and hurried in to hook up the new one. Did not allow time to clean behind and under where the old dryer was, did not level the dryer, did not test the dryer, did not properly hook up vent and did not put laundry room door back on. My 90 year old husband had to level the dryer and he and my injured son-in-law rehung the door. Called Best Buy and they sent out a third crew who did an excellent job of going above and beyond.

product worked greatthat was used for Maytag dryer

The expertise shown in installing the dryer was excellent. The time taken was minimal and they test run the dryer to ensure it was working. They were courteous and explained the process

Best Buy did a great job of installing my dyer. The delivery/installation team sized up my laundry room in 2-3 minutes and started working. They got the dyer up 3 flights of stairs and installed the gas dyer (and washing machine) in under an hour. I was very impressed.

The installation team was great!! No issues. So quick and professional

Easy to use and something I could do myself. Very happy.

Best Buy removed the hassle of me trying to figure out what parts to buy, having the right tools and cleaning up the mess. Installation included parts and free haul away of old units.

The installer did a very efficient and fast installation.

Great work in making sure my replacement dryer worked flawlessly. Great customer focus and suooort

The guys were very knowledgeable. They were in and out in no time.

Had some problems with the vent installation but the problem was solved in a reasonable timeframe