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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 4075 reviews

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Rating by feature

  • Service

    Rating 3.9 out of 5 stars

  • Professionalism

    Rating 4.0 out of 5 stars

  • Expertise

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers value the Gas Dryer Install (Non-Regulated) for its overall performance, installation speed, quiet operation, and capacity to handle large items. However, some customers have reported concerns regarding gas leaks, safety, leveling issues, missing parts, and steam functionality. It is important to address these issues to ensure customer satisfaction and safety.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 4,075 reviews
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    no sweat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your man came removed the old dryer, installed the new one. gave my wife a run down on operating it. left with no problems. fast work and friendly service, thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took them a while because it also needed LP conversion, but it still wasn't excessively long. The LP company sent out an inspector to make sure all of our LP appliances were hooked up correctly, and he didn't raise any concerns about the installation. Working well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Great Job!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an incredible job on the installation. Very quick, professional, polite and clean work. A very welcome change from most installation services!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Maytag Dryer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! The Best Buy technician didn’t connect the venting hose correctly which came a loose within 12 months. I never had this problem with my previous dryer I had for over 20 years

    I would recommend this to a friend
  • Cons mentioned:
    Gas leak

    Rated 3 out of 5 stars

    No Heat in Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer didn’t work after the “professional” installation (no heat). I figured out that the installers didn’t turn the gas on (or leak test the gas connections) after connecting the gas line. Packet of unused gas connection leak test liquid was on the floor behind the dryer when I pulled the dryer out to turn on the gas. Had to reconnect the dryer vent, which was my old vent even though we paid for a new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good delivery service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery service. They had to go up a flight of stairs and they handled it professionally and carefully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jmonty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old unit was 20 years old though it was time to update

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were quick, efficient, courteous and knowledgeable. The install went in quickly and has been working perfectly since.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A fantastic dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last dryer lasted 40 years and this Whirlpool has the same features. The dryer is simple with an auto setting, a timed setting and a fluff setting. I highly recommend this dryer. The more electronics etc. the more problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to reschedule this so many times and it was so easy to do. I highly suggest it especially if you have a difficult area to get to!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Techs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job stacking and connecting dryer also checking for any leaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went great. The two guys got it unloaded very quick and did not damage the dryer at all. The one doing the installation was very friendly and even explained what he was doing as he did it. Very professional. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chambeando

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and professional. Delivered and installed in under 30 min

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Proffesional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made sure it was properly placed in my small area and checked that it worked'

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    sport

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product exceeded my expectations and the service was superior. I can not wait to share my excellent experience with all my relatives and friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer/Dryer Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no issues with the product I purchased. My issue was with the advise I was given. An installer came to my home and measured the space. He then recommended a washer/dryer unit to fit the space. Once the units were installed they stick out into the hallway by 2 - 3 inches. The whole purpose of having someone to measure the space prior to my purchase was to ensure the washer and dryer would fit into the existing space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washing machine

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, I recommend buying at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT BUY FROM BEST BUY!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EFFICIENT EASY ACESS TO CLEAN LENT SCREEN JUST AWESOME PRODUCT GREAT SALESMAN ON DELIVERY GREAT SET UP CREW JUST COULD NOT BE HAPPIER

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was Steve who did an excellent, professional job. He had previously installed an identical machine with a punctured exhaust hose, and then returned to replace the defective machine with one that is perfect. Everything went smoothly with both installations, and we will happily use (and recommend) his services for any similar work

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What is wrong with Best Buy nowadays?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a zero star, I would the delivery team stated the dryer vent was broken, which it was not so they could not install a new dryer so they uninstalled old dryer and left the gas line not capped off which was leaking gas. Luckily, my family went to go visit her parents and when I got home from work, I could smell the distinct smell of gas in the house.

    No, I would not recommend this to a friend
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