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Customer reviews

Rating 4.1 out of 5 stars with 1053 reviews

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  • Service

    Rating 4.0 out of 5 stars

  • Professionalism

    Rating 4.1 out of 5 stars

  • Expertise

    Rating 4.0 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,053 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Speedy smart tidy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good installers, knew what they were doing, no mess left behind. Arrived ahead of time after they called of course. They wore Mask's as we did also, didn't have to ask them to do that they did it on there own Thank You for that. I would advise customers to use them. Great Job. Showed my husband how to set dials and all. That could be a first. I sure don't mind.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Seemless transition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer took away our old machine and installed the new one fairly quickly. The process went smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great washer and dryer. A lot more room that i thought there would be

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Dryer installation review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was friendly and quickly installed our dryer. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed Friday B4 Christmas at 7:00 PM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation team that installed our washer and dryer at 7:00 PM on the Friday before Christmas to met the commitment that the GM at Best Buy made to us to have installed before Christmas. They were cheerful, courteous, professional and completed the installation of both machines while answering our questions about our new neighborhood. We moved from California to Utah and had lots of questions about the area.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well done and timely installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done and no problems since then. Added a shutoff valve per our request

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It took two but the job was done.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a propane dryer the Geek Squad was limited in what could be done. They could only place the unit, connect the steam hose and explain the controls. The propane installation was carried out by our propane provider. Once that was accomplished the dyer worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great. Quick, thorough and patient with all of my questions. Highly Recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although there was a mixup on the delivery originally, these two did an excellent job delivering the dryer I purchased and getting it up and running. They were careful not to damage the dryer moving it down in the basement or my home. The old dryer was removed and they went the extra mile to put an extra screw in my screen door to ensure it shut properly. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer/Dryer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent! The guys who did the installation did everything by the book and it looks great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer Install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer works just fine. Installation was a breeze. Jason and his wheelman (didn't catch his name) did an outstanding job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awesome. It took them no time to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professionalism and they came and went no hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed, Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gas dryer installation was quick and perfect. Very professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Fast and professional

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the install crew - fast and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite and professional Carlos and his partner were efficient and installed the washer and dryer quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman tried very hard to connect the gas dryer vent close enough so everything worked. He was not successful. I hired my handyman and he was successful. The Best Buy installer really did try hard. And I appreciated his honesty efforts.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mixed feelings about the installation. The installers were there when promised, seemed professional, and the hookup looks great. However as soon as they arrived they began ticking off extra work that needed to be done at additional cost. I felt backed into a corner because I didn't know whether what they were telling me was really true; also, I didn't know whether what they were charging me was fair. In the end it cost me $400 more, so $600 total when including what I paid directly to Best Buy. They also included a permit fee, which was fine, but they marked that up over and above what it said right on the permit. The installers also left parts and debris on the floor. I don't feel like I should have to clean up after them. From now on I will call around first and get bids before agreeing to have Best Buy installers do any job.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Fast and on time service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that showed up were on time, very fast and courteous. No issues at all with the delivery, set-up and removal of the old stuff

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    installer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prince, the installer did a fantastic job installing our washer and dryer yesterday. 05 may 22. he should had an assistant, since he the work of two people. i would recommend Prince, for any job. he is courteous, professional, and very knowledable.

    I would recommend this to a friend
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