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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Opens tomorrow at 10 am
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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 1053 reviews

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Rating by feature

  • Service

    Rating 4.0 out of 5 stars

  • Professionalism

    Rating 4.1 out of 5 stars

  • Expertise

    Rating 4.0 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,053 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and helpful staff. Very quick install. I like the product too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers had to pick up a gas installation kit on the way because Best Buy didn't have any available. They cleaned up their mess before the left. However the installation didn't include the steam connection. It's easy for someone to hookup, but I was 8 months pregnant and was unable to reach any connections. I bought this dryer for the steam sanitizer for baby stuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good, clothes not so dry sometime and have to run again but it is working....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Installers so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers (husband and wife team) did an excellent job. The original vent kit included by best buy didn't work. The installers did their best to fit the kit, but on the first dryer run, the vent was leaking moist warm air back into the dryer room. I texted the installers and was surprised to see them respond. They came back and removed the vent, installed a new rigid vent, adjusted the wall hole to make sure the vent stayed in. Once they sealed the ends, we ran a test dryer run and now everything was fine. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don called an hour ahead of appointment to let us know timing. He was very professional, careful and clean! He worked efficiently, it was clear he had done this many times before, and took pride in his work. I would recommend him to family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Professional Service is #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new dryer and required installation. Best Buy professional installers were there on time and the installation was quickly done. They even removed the old dryer for us. You can always depend on Best Buy for their excellent products and service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Leave the worry to the professionals.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation is worth the price and the piece of mind that everything will be as it should be. Purchased this along with my new clothes drier and could not have been more satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too notch installation, leveled and everything. These guys were professional and made sure it worked before they left. Super nice too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer matches my washer. I've very pleased with the performance and the end result. The many choices of how my laundry is dried is appreciated. See my review for the washer as to size. I had no problem having the dryer installed to my gas connection, and no problem having the door reversed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gas dryer install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very polite, efficient, and professional. Highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelkent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their work is good, they arrive on time and they are professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying a gas dryer can be a pain in the butt, so having the new dryer installed when delivered was great. The guys were pleasant and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service and very professionals

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys who came to install were super duper professionals. They definitely know what they were doing. They came and in no time they were done!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What a joke

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low quality sub contractors. Dryer was slammed up against my furnace, water lines were reversed, new dryer vent was left in box and instead old one was reinstalled. Washer and dryer was left crooked and spaced apart. Everything was a mess.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    couldn't ask for a better install. You knew that they knew their job and did it great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gas Dryer Install was easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These installers were professional, thorough, and personable! They made our installation look easy, and changed out the old flex tubing with the new, and had the new dryer running, in minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Prompt, clean install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very prompt, complete installation. No issues with the installer or install process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and efficient. Very happy with the service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional and observed the COVID protocols at my home. They shared information and did the job very quickly and everything is working well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation speed

    Rated 5 out of 5 stars

    Professoinal installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation crew brought in new gas dryer and installed it within 30 minutes. They removed old dryer and followed up with the inspection. All done professionally, fast and clean.

    I would recommend this to a friend
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