Customer Ratings & Reviews

Alfredo Cordero and Jorge Perez were very professional and knew exactly what to do. They were great and made sure I was happy.

The washer is somewhat complicated to use. Once you figure it out, it works out well.

Efficient with large capacity. Drys well and timely

The gentlemen that came were friendly and Professional

Very fast installation process! Works just fine afterwards Goodjob!

1st dryer was defective, 2nd dryer I like! Very quiet, drys clothes nicely

Excellent customer service. The installers also recommended that I put the dryer on the opposite side due to a bar that I had in the way of the door something I would not have noticed.

It works good thank god the first one we bought was defective but since it’s replacement it’s been good

The installation of our washer dryer was not correct, professional or even COVID safe. The installers showed up with the washer, dryer and no stacking kit because they left it at a previous house - which was no big deal, they simply told us that and left to retrieve it. When they came back one of the installers explained to us that “2 screws are missing so it won’t be safe. Would you still like us to install them.” I’m not quite sure what kind of question that is when you just told us it won’t be safe and they can clearly see me holding my 2 month old daughter in my arms but ok, I’ll play along and answer “no, I would like it installed properly”. The guy proceeds to explain to me that “the where house” didn’t give them the correct stacking kit and shows us that the name on the box that contains the kit isn’t even my name. I have no clue why he showed us this - all I interpreted that as was that they used our kit at someone else’s house and are now using this kit for us but whatever, as long as it’s the correct item I couldn’t care less. I noticed that the box containing the kit was also opened so I asked if that’s how the screws got lost - because they opened it and they probably fell out. He literally just scratches his head an explains how he doesn’t know what happened to the screws, says he looked everywhere at the previous house and asked that home owner as well, and then he literally tells us we can even call the guy at the house they were just at to even ask him. So let’s recap this delivery and installation so far: shows up without stacking kit. Comes back with a stacking kit not with my name on it. Kit is opened and missing screws. Installer is willing to give me another customers personal phone number! Also, this guys mask keeps falling all the way down (and he’s pulled it down a few times too) and I have now had to tell him to please keep his nose and mouth covered, as if this pandemic is new news. Anyways, so now he offers me the option of refusing the installation. He has no clue when we would actually get the washer and dryer if we refuse it now. Very helpful. I then ask if I can have his managers name and number, since he keeps saying it’s the where houses fault for not giving him the right box. First he says he doesn’t have a manager. After calling him out as a liar he admits he does have a manager but he’s not giving me his name or number. Won’t give me the name of a where house either. So now I try calling Best Buy while they’re still here to get some answers; like, when can I have this installed correctly and Best Buy leaves me on hold for over 30 minutes then hangs up on me. I end up accepting the washer dryer and as they’re installing it they inform me that the screws from my current washer and dryers stacking kit are the same size as this stacking kit so they use those to make up for the missing screws. I still have no ever been able to get a hold of anyone on the phone at Best Buy to complain about this. I paid, I think over 200 bucks, for installation and a stacking kit that was missing screws. Who knows if it was even done properly and if the screws are even a true fit - the dryer is on top and it seems sturdy and like it’s on there well but I really have no way of knowing and I’m not thrilled about this installer who is telling me that it’s on there nice and tight. If this thing ever falls off for some reason Best Buy is going to have a serious problem on their hands, but how do you get something checked or done right when the company doesn’t even take the time to talk to you about it?! I realize (as time goes on) that it is very rare that people do things correctly or with an pride these days, but this whole process really took the cake for me.

The gas dryer installation was carried out smoothly and professionally by the installation team. They arrived on time and quickly assessed the installation area, ensuring it met safety standards for a gas appliance. The team efficiently connected the gas line and venting system, double-checking for any leaks or issues before proceeding. They also provided helpful guidance on how to operate the dryer and maintain its performance. Overall, I am impressed with the professionalism and expertise of the installation team, and I feel confident in the safety and functionality of my new gas dryer.

I was VERY pleasantly surprised by their excellent service, the delivery/removal/install all happened very well, quickly, professionally, and well done! Bravo! This was back in 9/2019, but everything has worked great ever since, so that's awesome! I will most definitely be recommending and using BestBuy for both buying and installing of appliances in the future too!

Good purchase and was needed for the dryer.....................

Good product. No complaints. It's a well rated dryer by a highly reputable rating organization.

The tow workers were quick, friendly and got the job done without any issues.

Great installation guys where very good at there jobs Thank you

They came and were very quick. I would recommend getting this service

This install was fast and professional. I was able to use my dryer right away after install with no problems

The installation of my new LG Gas Dryer from Best Buy was clean and neat and I have not had any problems with a leak or a vent dislodging. The installer were very polite, proessional and clean. The quality of there work and abilty to get it done quickly, putting very little stress on my family and pets is greatly appreciated!

The installer was very informative, clean and efficient. He arrived as scheduled and completed the work in a timely fashion. He also made some suggestions that would be beneficial. I am very pleased with the dryer installation.

Very good product, easy to use, very quiet overall very good