Customer Ratings & Reviews

The installers were excellent. Found that I had a larger value than was needed. They had the smaller valve and replaced the old without a hitch! Saved me from having to cancel, purchase the value, get it installed, and reschedule install. They worked efficiently and cleaned up everything afterwards.

Phenomenal installation! Highly recommend- BestBuy installers were punctual, efficient, and very professional.

I'm very happy with the washer and dryer The size of depth is perfect to make the wash every day instead of doing 2 loads a day

Nate from certified installs got everything installed with ease. He even took extra time and showed me my dryer's features. The only unfortunate thing was I had to wait almost a month to get the dryer due to the first one having mold but that was on best buy not Nate the installer. If you however call best buy corporate about any late delays they're usually good about making things right for you though I will say.

It did not install this correctly and caused a gas leak. They could have killed me with this gas leak but they don't care about that. Had to hire an actual professional, because why would I trust these installers to reinstall it when they didn't get it right the first time! The professional told me that they installed parts. Best Buy would not even reimburse me the $55 labor that I asked for . Do with that information as you like. Photo of gas leak my professional found...

I bought a dryer from the website and paid the $19.99 for install. Before the install date, I received a call stating that I was required to purchase a new gas line for the installation, but I was then unable to this on the website. I called the 800 number, and after and hour and 22 minutes of the agent attempting to add the gas line to my delivery, I was told I that the agent was able to charged me for the gas line, but I should go to my local store to pick up. At my local store they were shocked to hear what I was trying to do, and instead credited me the charge and resold me the line in person. They also sold me an exhaust kit that was also REQUIRED, but nobody had mentioned! Looking at my credit card statement, the agent on the phone charged me 3 TIMES for the gas line, all different amounts! The day of install I was away and my wife was home. The installer was grumpy and unprofessional. When I got home I noticed the dryer was NOT level, rocked back and forth, AND the exhaust line was installed WRONG and leaking!! The installer did NOT follow the CLEAR directions on the kit. He did not use the 2 included elbows, and forced the flexible line onto the wall pipe, crushing the wall pipe, and leaving a 1" opening for exhaust to blow out. The clamp isn't even on top of the wall pipe! AND, the installer TOOK BOTH the elbows with him! So I can't even fix it myself without going and buying at least 1 exhaust elbow!! Even though I bought and provided the kit from Best Buy! And the directions in the kit were crystal clear! I have spent 2.5 hours on the phone with Best Buy, and now am having my credit card company dispute the install charge(s). I refuse to have those jokers come back to try and 'fix' this!!

The purchase and install of my LG gas dryer (and companion washer) was without fail. The LGs are great performers and the install was quick and professional. Thank you, Best Buy!

Great having a pro come do the install if your unsure about hooking up gas.. professional and insightful

Installation was smooth and clean, the installers even offer to swap door orientation if I wanted (nice touch!)

Totally enjoyed sitting back and letting the installers put everything put together for me. There's no way I could have stacked the washer and dryer alone. I had a very friendly and professional crew. They made sure the hoses, air duct and gas lines were all installed properly and double checked for any leaks of both gas and water before leaving. They were done very quickly and made sure to clean up every piece of packaging before leaving. Made things so much easier than it would have been trying to install on my own and in a lot less time. Definitely recommend using them.

I ordered a gas dryer with installation service and parts included in the price. The service team connected the dryer to the old existing gas line, but they took the new gas line. Now the old line is leaking, creating both a health and fire hazard.

I really dislike this purchase. It's a little darker/not the same color than the washer. Smaller than the white set. Fabric sheets get stuck in the vent. Lent gets on your clothes while taking them out. Doesn't dry your clothes all the way. Especially with a heavier load. Covers & sheets get rolled up while drying and you have to keep unwrapping them in order for them to dry. Be aware that the hardware BestBuy sells is not for an older hookup. Had several issues with delivery.

The ranch and screwer is very important to install the dryers, right ones for the right screws; save time when you have them there with dryer delivered.

Exellent they were in and out made sure it was working proper

Service was the best, very informative, and knowledgeable about the product

The delivery and installation team (led by Andy) did an outstanding job setting up my new dryer. They were very helpful in explaining and demonstrating the use of my new appliances.

This review is with great dissatisfaction to the poor , abysmally poor customer service call even after the installation. The photo attached is part of the gas valve adapter -The adapter for the flex. A removable diaphragm that needed to be removed before you installed the adapter wasn’t removed. This lack of diligence and insight cost me precious time, energy and clean up - the technician at the first install did not remove it. I called to have the entire unit replaced. The gas dryer was not drying and took several cycles to do so. Second install- technician claimed that there was no gas supply to the area. A false claim believed on by the gullible service agent that called after the install. The technician made a large mess on my floor , didn’t have boot covers and since it was raining, refused to even wipe his soles dry or anything. After the installation, the gas dryer was still not working. I called out another technician from the home builder warranty department who confirmed that there was gas supply, and the main reason for the lack of gas was the rubber valve in the picture which came from the valve the technician used to install the gas. So even though he was not obligated to remove it, he did and the gas started working. To this date BestBuy has not contacted me to pay for the cleanup.

They did a great job awesome work and will recommend them to anybody

Best Buy delivered and installed my LG gas dryer TODAY. The dryer is nice, running good, quite, beautiful machine. When I started first load I heard whistling from back of the dryer. When I pulled the dryer forward the exhaust pipe came off. I had to finish undone job myself. They charged good money for this service. DIY and don't pay for this. Other thing is Best Buy send you messages about COVID-19 precautions, mask, social distance etc. Just forget about those things. Their crew don't wear mask, no shoe covers, no floor protection. I understand they have to deliver and install many appliances today but as a customer I don't buy the appliances everyday and I expect professional customer service.

Great customer service delivery was smooth great customer service polite and kind all the way.