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    • Brand Response

      GE Answers 

      May 16, 2016

      Hello John - this is Nancy at GE Appliances. We're sorry to hear that your glass cooktop is messed up. If you are having difficulty cleaning it, then you should be able to get the cooktop looking like new again. For heavy, burned-on residue, please follow these steps: Allow the cooktop to cool. Spread a few drops of Cerama Bryte® over the entire burned-on area. Hold a razor scraper at approximately a 45º angle against the ceramic glass surface and scrape soil. It will be necessary to apply pressure to the razor scraper in order to remove the residue. Keep small amount of cream on the residue as you scrape. After scraping with razor scraper, use the scrub sponge to remove any remaining residue. For additional protection, after all residue has been removed, polish the entire surface with the Cerama Bryte® and a paper towel. I hope this information is helpful! We appreciate you choosing GE Appliances! GE_Appliances