Customer Ratings & Reviews
- Model:
- PEM31BMTS
- SKU:
- 6251697
Rating by feature
- Performance
Rating 4.2 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
Customers are saying
Customers are enthusiastic about the microwave's compact size and quiet operation, frequently praising its ease of use and clean design. Many appreciate its sleek appearance and straightforward installation process. However, some customers express concerns about the microwave's power level and price point, while others mention issues with the door mechanism and control panel visibility.
This summary was generated by AI based on customer reviews.
Expensive but looks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved it so much bought updated model for new house
I would recommend this to a friendComplicated!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a good 10-15 minutes each use to figure out why it's not heating. Everything and nothing works, with each use. I was reluctant to return, thinking we are not using it properly. Am thinking about returning, am convinced, t's not the end user.
No, I would not recommend this to a friendSleek and Modern
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking forward to having this installed with the built-in kit.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So quiet efficient and space saving. We love it.it replaced a 10 year old microwave.
I would recommend this to a friendA good replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good replacement. Good fit In built in space easy to install
I would recommend this to a friend- Cons mentioned:Price
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave worked fine. Price was very high. Did not appear to be a built in microwave wave. Took it back to Best Buy.
I would recommend this to a friend STAY AWAY, GARBAGE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GARBAGE,PURCHASED IN JULY. 1 MONTH AFTER PURCHASING STARTED TO GIVE PROBLEMS. IT IS NOW JANUARY STILL CANT FIX THE PROBLEM.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention and are sorry to hear that you have been having trouble with your microwave unit. We would suggest taking advantage of your warranty and reaching out to our service team so they can properly diagnose the issue. They can be reached at the phone number here- (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. If you have already tried service with one of our technicians, we ask if you could PM/DM us on any of our social media pages and please reference this review so we may look into this further for you. Dianna@GEProfile
Audio frequencies that hurt a dog's ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ultrasound waves of this model are not friendly for pets. Our dog was running away every time the micro was working. It is not suitable for dogs. Panel information, not easy to see clear for older people.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, we appreciate your review. We’re sorry to hear of your concern regarding the noise level of this microwave and the design of its control panel. We appreciate you providing us this feedback and we will pass it along to our microwave product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Defective door release button
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up this microwave on 2/25/22 and installed it on 2/28/22. A few days ago I noticed that when you pressed the door release button the door would take one second to open. It didn’t open right away. If you closed and opened a second time it would open right away. If you waited ten minutes or so and pushed the release button again the door would again take a second to pop open . It wouldn’t open right away again. The release button sticks for some reason and it feels like it won’t open when the button is pressed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear you are having this issue with your new microwave. We are happy to help! It is best to open the door by pressing the center of door latch release. When pressing in areas off center and further from center, the door latch is more difficult to operate. This is normal operation for the microwave. If this isn't the issue you are having, please take advantage of your warranty and reach out to GE Consumer Service. Please review page 23 in your manual for your warranty information. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40699-3.pdf&_ga=2.27480511.2095697884.1647275862-1891068205.1646433146&_gac=1.245646000.1644625706.EAIaIQobChMI39DQi_T49QIVghB9Ch0YowtjEAAYASAAEgLi__D_BwE Thank you! Joyce@GEA
- Pros mentioned:Ease of use
GE microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my microwave it's very easy to use and very efficient and I like the time clock where it's nice and bright. And I love the black color
I would recommend this to a friend Never use BB again, horrible expierience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not the microwave, it is BB customer service. After spending 4.5 hours on the phone to return this unit, they sent it back to my apartment, now spending hours more to try and solve the problem. Never Again!
No, I would not recommend this to a friendStainless dents
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Operation is flawless but the stainless has superficial dents in it that you can see from various angles.
I would recommend this to a friendThe only microwave that fits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a particularly impressive microwave, especially at the price. We normally use them only to heat things, but the opening in our kitchen was apparently built for these. Nothing else will fit.
No, I would not recommend this to a friendOk unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a low power unit bought to match space!,,,,,,,
No, I would not recommend this to a friendDepressing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is totally awful! Only one that fits cabinet space. This is 3rd one in 14 years I guess they are only suppose to last 5 to 7 years. It is only one for built in cabinet and is only 800 watts. Also I am returning this for 4th time, 2 we’re delivered smashed up, 3rd the door was all loose and was hard to open and shut and the 4th the heating system is very noisy and it heats up more than normal so I am returning this and trying for a 5th but even if it works it is only 800 watts which is less than $100.00 microwaves.
No, I would not recommend this to a friendGood Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave and it works great. It looks good with my kitchen.
I would recommend this to a friendSmall but powerful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will let you know when determine for myself. Thanks
I would recommend this to a friendPERFECT microwave to replace mine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace the GE Profile I had for 12 years..
I would recommend this to a friend- Pros mentioned:Size
Undercounter microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed this exact size as cabinets are built around it. Not our first choice of microwaves, but serves it's purchase.
I would recommend this to a friend Stay away from this microwave!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Original unit came with the house i purchased a few years ago. Stopped working Jan 2023, so i purchased another unit to replace it. Stopped working last night, exactly 1 yr after purchasing!
No, I would not recommend this to a friend