Customer Ratings & Reviews

Hello George, thank you for reaching out to us regarding our GE UltraPro Bar HD 400 indoor Amplified Antenna. We are very sorry to hear about your recent unsatisfactory experience you had with our product. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to work with you directly and resolve the difficulties, the best we can.

Depending on your location regarding terrain, elevation, etc. and depending on the location of the transmitters for your local stations will determine in large part, the type of antenna required to pull in the stations. Both your general location and the specific area that the antenna is located can affect reception. The distance, terrain and obstacles (buildings, power lines, etc.) between you and the signal tower greatly affect the strength of the signal that reaches you. Where you locate the antenna in the room can also affect the strength of the signal that you receive.

First, make sure that the antenna is fully extended on each end. This will allow the antennas dipoles to be fully extended for better reception. The antenna must be connected to the TV and connected to a power source at all times in order for the antenna to function properly. You will need to scan for channels on your TV. This is a very important step. Your TV will NOT receive signals from the antenna without doing a channel scan. We recommend that you see you TV’s menu screen for this process or refer the instruction manual that. You can use a website like www.tvfool.com to find the direction your signals are coming from and position the antenna where it is facing toward the tower, as well as, positioning the antenna as high off the ground as you can. The repositioning will allow for optimum reception.

If you have any other questions, please contact our Support team at 1-800-654-8483, press option 2 and provide our Support Team with your personal ticket # 301085. You can also email us at [email protected] and include your personal ticket number in the subject line.

Hello Kenny, Thank you for reaching out to us regarding our GE UltraPro Bar Amplified Antenna. We’re sorry to hear that you’re experiencing signal issues with our product. Our priority is to offer complete customer satisfaction for all our customers. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can.
First, make sure that the antenna is fully extended on each end. This will allow the antennas dipoles to be fully extended for better reception. The antenna must be connected to the TV and connected to a power source at all times in order for the antenna to function properly. Once these steps are complete we suggest you run another channel scan. If you are still not able to access any channels, your antenna may be over amplifying the signal. We recommend that you turn off the amplifier behind the antenna and rescan for channels again. You can use a website like www.tvfool.com to find the direction your signals are coming from and locate the antenna closer to that direction.
If you have any more questions, please give us a call at 1-800-654-8483 option 1 and provide our Support Team with your ticket number 259497. We are eager to work together with you to get the best out of our product and help you with your concerns. We look forward to hearing from you.