Customer Ratings & Reviews

I had an old Gateway PC running slow and they got it up to speed. The only downfall was there were a few programs on the unit that the agent could not clearly explain why they were there. Overall though, they did the job that I needed and got my PC to good speed and accessibility. I like how you can put 3 devices on the plan, this is a great help. Would have given 5 stars, but just wish the agent could have explained my curiosity on some of the strange programs that were on my PC that I was unaware of.

My wife and I have paid private shops more money for less work. The Geek Squad is an all encompassing service, that covers not only every issue I had with my PC but also two of my other devices and/or machines at once for a very reasonable price. The technicians and the rest of the service center employees are all very professional, friendly and fast. There's not been a problem they have not been able to resolve for me quickly and it's always been done right the first time. I would definitely purchase this protection plan again and have recommended it friends and family. Thank you Geek Squad for all the wonderful service I continue to receive, you guys are awesome!

very easy to install thanks for the instruction. highly recommend

This has the best value for the best customer service!

Purchased a new laptop with protection plan fast easy and covered

It's good to know that I'll gave the support should I ever need it

Very informative, knowledgeable, and courteous and fast.

Satisfied and would buy again Like Best Buy Stores

Does everything it say it will guarantee it will protect your pc

I bought the one-year tech support package to remove a wicked virus on my computer. Since the service covered a total of three computers, I brought my wife's computer in for a check-up. She was always complaining that her computer was SO SLOW but refused to upgrade to a new computer. Tech support did a normal service and then advised me that her computer had only 512 MB of memory but could support 2 GB at a cost of only $70. Memory was upgraded and wife is now VERY happy! Happy wife, happy life...

Very helpful able to call or go in with any questions!

In-store Geek Squad did the initial setup on my new computer. Said it would take 24 hours. I came back the next day, signed in and then waited 40 minutes to speak with a Geek. After disappearing in the back room for another 10 minutes, I was informed that nothing had been done and they would email me when it was ready...probably later in the day or the next day at the latest. Got an email two days later. Went to the store and waited about a half hour. After a problem finding my computer, it was located, and I was sent on my way. However, when I encountered a couple of problems that I couldn't figure out, I called the Chat Line and was absolutely amazed at how prompt and professionally by problems were handled. Now, I'm a big fan of the Geek Squad -- Online only. I'll stay away from the in store hassle like the plague.

Geek squad has been of great service when I need them

Good to have to keep my three computers up to date.

Need someone to help with problems when they come up

I paid for tech service because I was having trouble with my computer. The procedure I was told was paid for was not completed. This caused me to call and drive extra trips (I live in another town) to the store because it was not done. They did not offer any compensation for this time and trouble. Best Buy has been my favorite store since they opened, but this was a very disappointing and time consuming transaction. To be clear, the procedure was completed, but not without stress, time and gas. Also, the automated calling system told me my computer was ready to pick up but when I called to double check, they said it wasn't. I called because I made a special trip before to pick up another computer after being called and it was not ready. That system really needs to be fixed.

they are some great people on your team, they get the job done.

best warranty Ive bought by far, helped on my old laptop too!!

There was someone right it took not time to get to me.

My husband and I was given a used HP laptop 5+ years ago that finally died on us. After calling the local computer guy who advised me to buy new. That HP's are known for over heating and that it sounded like the mother board had fried. Well not knowing much about the tech world we consulted our kids on what to get (laptop v.s. desk top). We decided on a laptop, but kept putting off buying one. We had been told not to go to Best Buy, but there was nobody to answer our questions @ the other stores. We left and went straight to Best Buy, sure wish we would have stared there! We purchased a laptop and Geek Squad Tech Support membership (which had also been bad mouthed by some computer guys). And furthermore they might be able to fix my old laptop, under my Geek Squad Tech Support membership. We couldn't be happier!!!