Customer Ratings & Reviews
- Model:
- GN-SW023-199
- SKU:
- 6306475
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers often highlight the ease of setting up the 4 Outlet/2USB 460 Joules Surge Protector Strip. They also appreciate the convenience of having USB ports for charging devices.
This summary was generated by AI based on customer reviews.
I love it!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are several wifi surge protectors out on the market. I truly love this one has 4 outlets and 2 USB ports that all can be programmed along with Alexa to turn on and off. I am going to purchase at least two more of these surge protectors.
I would recommend this to a friendBrand response from Geeni official response
Posted .Thank you for your awesome feedback and patronizing Geeni, Chris. We aim to make life easier with the smart devices that will do the work for you.If you have any request or suggestions, Kindly contact our revamped support channels via email at [email protected] or call us at +1 (888) 232-3143, available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Great idea, but needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns off automatically sometimes and can’t control each USB port for schedule.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We appreciate the feedback and this will definitely not be taken lightly. Have you checked if you are connected to a strong and stable 2.4 WIFI connection? We would love to know why so that we can deliver a better experience next time. Please contact us at +1 (888) 232-3143 or send us an email at [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 6:00 PM EST.
Only Good For 2.4GHz Networks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This might be a good wi-fi power strip if you can separate your 2.4GHz signal from your 5.0GHz and essentially make two different networks. For me, that wasn’t an option, so I returned it to the store.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hi! I can totally understand how disappointing it is. I know it could have better if the Sales Representative told you about the general system requirements before you bought it. The box indicates all the necessary information you need to know about the network needed for this device to work. All of our devices are designed to work for 2.4 GHz networks primarily due to wider range because 5 GHz that cannot penetrate through walls and floors. The good news though is since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) for them to have different SSID so you can connect your device to 2.4 GHz networks. But as of the moment mobile data is insufficient to support your device. We can discuss with you in details. Please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 09:00 AM to 12:00 MN EST.
Great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So simple and easy to use. Just followed all the instructions and I've had no issues whatsoever. I might buy two more for the living room upstairs.
I would recommend this to a friendBrand response from Geeni official response
Posted .We would like to thank you for this amazing review. Our team is dedicated to providing you and everyone else with only the best there is to offer. It’s so nice to hear that your experience is such a positive one. Enjoy your device. For request or suggestion, please contact us via email at [email protected], phone +1 (888) 232-3143), support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
Good for kids
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wifi controled device good to use for ur kids u can turn off tv and games and things at certain times
I would recommend this to a friendGreat
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With all my electronics this product truly helps give the power.
I would recommend this to a friendMain button not working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works ok, but main button is not working (it went inside the strip)
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We appreciate an honest review to our product. We love listening to our customers and this is something that we absolutely value so we can improve our products and their performance. We would love to discuss this with you, please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Programmed many times… it will turn on when scheduled but not turn off when scheduled..
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hi Nathan! We appreciate bringing this issue to our attention. I can totally feel your frustration about what happened. We would love to discuss this with you so we can check what would be the problem. We would like the opportunity to discuss this with you, please call us at +1 (888) 232-3143 or send us an email at [email protected]. You may also visit our support website support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
Didn't work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited ordering the Geeni smart surge, but when I tried to connect it to WiFi it didn't connect, tried everything but unfortunately didn't work so I had to return it and buy the smart plugs instead. Maybe that one was defected, don't know, but didn't want to take any chances. That's why I gave it 1 star.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. So, we hope you will give us an opportunity to discuss this further with you. Please reach us via email at [email protected], phone +1 (888) 232-3143 from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
not so good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the concept but the quality of this particular smart power strip is less than ideal. I'm considering returning it and buying a more expensive one in hopes of better quality.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We appreciate the time you spent letting us know your concern. We apologize if the experience that you had with our products was not what you expected. May we know what happened why it device is less ideal? We would like to know your feedback so we can check what we can do about it. Rest assured this is taken seriously and we continue to improve our products. For live chat interaction, you can reach us via chat ,support.mygeeni.com for live chat support. We are available from Mon-Sun from 10:00 AM to 7:00 PM EST.
Can not get it to connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son it pretty tech savvy but he has been struggling with getting this to connect and stay. Might be taking it back to return it unfortunately
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .We greatly apologize if this was the experience you and your son had with our product. Surely this isn't what we want to happen. If you can give us a chance to make things right for you, please reach out to our Support Team for an immediate review of your system requirements and troubleshooting, so you can use your device. Kindly reach us via email [email protected] or call us at (888) 232-3143, available from Mon-Sun,7:00 AM to 12:00 Midnight EST.
Stopped working after 8 months
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had 1 thing plugged into it, hardly used it. Suddenly Stopped working. Looks nice, but it's a piece of overpriced junk.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hi Lilly! Please be reminded that the performance of all Geeni devices will also depend on the WiFi signal. Please ensure that you're not experiencing intermittent or slow connection on WiFi signal. For more information, please reach us anytime via email at [email protected], phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun,9:00 AM to 9:00 PM EST.
Didnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried several times and it didnt work. I returned it.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hello! I can totally understand how disappointing it is if the plug that you bought ended up not working. We want to get to the bottom of this and we would love to check this with you. All of our devices are designed to work for 2.4 GHz networks so that it can accommodate wider range since the 5 GHz that cannot penetrate walls and floors. Since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz) for them to have different SSID so you can connect your device to 2.4 GHz networks. We can discuss with you in details. Please contact us via email at [email protected], or call us at +1 (888) 232-3143, from Monday - Sunday 09:00 AM to PM: 900 PM EST.
Would buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We could not get the 3 surge protectors to connect to the WiFi.
No, I would not recommend this to a friendBrand response from Geeni official response
Posted .Hello Maegan. I am glad you raise this over to us. All of our devices are designed to work for 2.4 GHz networks primarily due to the wider range because 5 GHz cannot penetrate through walls and floors. The good news though is since most routers nowadays are dual-band, we can ask your Internet Service Provider to separate the two networks (2.4 GHz and 5 GHz)for them to have different SSID so you can connect your device to 2.4 GHz networks and connecting your device using AP mode. Let us assist you with this, please contact us at +1 (888) 232-3143 or send us an email at [email protected]. You can also visit our support website support.mygeeni.com for online chat support. We are available from Mon-Sun, 9:00 AM to 9:00 PM EST.
