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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 186 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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71%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 186 reviews
  • Rated 4 out of 5 stars

    Dad present

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dad liked them they help him hear and made a good christmas gift

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and for sharing your father's experience with us! We wish him many more years of healthy hearing, on-the-go!🦻 gohearing

  • Rated 3 out of 5 stars

    Hearing aide

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well. Quite small for my big fingers to adjust setting. Not the easiest to get in and out.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Donald, thank you for your feedback. We're happy that the Go Prime OTC hearing aids work well for you! If you are experiencing any inconvenience with the adjustment of your Go Prime OTC hearing aids, please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will happily assist you. gohearing

  • Rated 4 out of 5 stars

    Clean sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good, sound very clean but it has low volume.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Andres, thank you for your feedback. We're very happy to hear that you can live life on the go with your Go Prime OTC hearing aids. If you require any assistance with your volume settings please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. We wish you many more years of healthy hearing! gohearing

  • Rated 3 out of 5 stars

    Wrong product Right Box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the only box in the store. The product was not what the packaging indicated and the item didn't work.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Warren, we're sorry to hear that the hearing aids were not what the package indicated. We would love to help you find a viable solution. Please reach out to our support team at (302) 754-3190 or send an email to [email protected] for them to assist you. gohearing

  • Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not always the best at filtering out background noise. But for the price very effective

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, RichardP, thank you for your feedback. We would like to assist you in solving the problem regarding the background noise that you are experiencing on your Go Prime OTC hearing aids. Please contact our support team at (302) 754-3190 or send us an email at [email protected]. gohearing

  • Rated 4 out of 5 stars

    Good product for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mom they worked fine , but my mom has problems with small objects finger coordination so placement was hard for her she I s 93..

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Rick, thank you for your feedback and positive review. We're sorry to hear that your mother is struggling to coordinate small objects and in turn her hearing aids. If she requires any assistance, please don't hesitate to reach out to our support team at 302) 754-3190 or send an email to [email protected] and they will gladly assist. We wish her many more years of healthy hearing on the go! gohearing

  • Rated 5 out of 5 stars

    Highly satisfied would recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it's well within the air canal It's easy to adjust the amplification It holds its battery charge for a long time.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thanks for sharing your experience with us. We wish you many more years of healthy hearing, on-the-go!🦻 gohearing

  • Rated 3 out of 5 stars

    Does it’s job

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from the static noise, these definitely raise the audio around you. Color scheme is great.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, BryanO, thank you for your feedback and review. Should you require any assistance with the static feedback you experience, our friendly support team is ready to help. Please get in touch with them at (302) 754-3190 or send an email to [email protected]. gohearing

  • Rated 4 out of 5 stars

    Personal Gift of Hearing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me awhile to find the right sound level but otherwise I'm glad I made the purchase! only negative is the shape of the hard plastic case. A small rectangular box can get uncomfortable in your ear after a bit!

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Jeff, thank you for your feedback and positive review. We apologize for any inconvenience you may have experienced with the fit of your hearing aids. If you have any questions or require assistance please don't hesitate to reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. We wish you many more years of healthy hearing! gohearing

  • Rated 5 out of 5 stars

    Satisifed customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these hearing aids. There is no feedback. I can hear much better.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Gregory, thank you for your feedback and positive review. We wish you many more years of healthy hearing on the go! gohearing

  • Rated 5 out of 5 stars

    Momma M

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. I hear things now I haven’t heard in decades!!! Price is awesome. The only things I wish is that they were in flesh color. But that’s minor

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi SherriM, thanks for sharing your experience! We are delighted that you like your Go Prime hearing aids. 😊 gohearing

  • Rated 3 out of 5 stars

    Hearing better

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amplify sound sufficiently, but buttons are difficult to adjust with devices on one's ears.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback. We apologize for any inconvenience you may have experienced with adjusting the volume on your Go Ultra hearing aids. We would love to help you find a viable solution. Please reach out to our support team at (302) 754-3190 or email [email protected], and they will gladly assist. gohearing

  • Rated 5 out of 5 stars

    Good for Temporary Use

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an OTC hearing aid, very helpful even if for temporary use

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback and positive review. We're pleased to hear that you can live life on the go with your Go Prime OTC hearing aids. We wish you many more years of healthy hearing! gohearing

  • Rated 5 out of 5 stars

    Go Prime OTC Hearing Aids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is excellent and they are easy to maintain. The only issue is the fit for a small ear. Overall it is a good product.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Kathleen, thank you for your feedback and positive review. We're happy to hear that you can live life on the go with your Go Prime OTC hearing aids! 😍 We wish you many more years of healthy hearing.🦻 gohearing

  • Rated 5 out of 5 stars

    Hearing aids

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were great and rechargeable. My mom is just picky and never likes anything. I loved them and wouldn't live without them if I was her!

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, brownbear, thank you for sharing your mom's experience with us! We wish her many more years of healthy hearing, on the go! 🦻🏼 gohearing

  • Rated 5 out of 5 stars

    Basic solid hearing aid performance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were purchased for my wife who has a prescription set that is 9 years old and has degraded at tge end of its projected performance lifespan to provide basic hearing in her one modesty impaired ear while she is fitted with a bicros prescription replacement.In that context they did a good job on our three week vacation. I think for someone with a mild hearing loss on a budget these OTC are a very good value. They are backup for her when new prescription bicros are obtained. She has a custom ear mould and these fit on the smallest dome size fairly well but not as securely as the custom as one would expect.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for sharing your wife's experience with us! We're thrilled that her Go Prime OTC hearing aids provided reliable backup during your vacation. We wish your wife many more years of healthy hearing, on the go! gohearing

  • Rated 2 out of 5 stars

    Lousy!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad has hearing problems and I helped set this up for him. All you could hear was loud feedback. I tried it myself and it hurt my ears more than helped. I would NOT recommend.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Angie, thank you for your feedback. We're sorry to hear that your dad is experiencing noise feedback with his Go Prime OTC hearing aids. We would love to assist him with this matter. Please reach out to our support team at (302) 754-3190 or send an email to [email protected] and they will gladly assist. gohearing

  • Rated 3 out of 5 stars

    OTC Hearing Aids

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hearing had a lot of feedback and a lot of static

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, Brian, thank you for your feedback. We're sorry to hear that you are experiencing noise feedback with your Go Prime OTC hearing aids. We would love to help you find a viable solution. Please reach out to our support team at (302) 754-3190 or email [email protected], and they will gladly assist. gohearing

  • Rated 2 out of 5 stars

    Changing Domes is the Challenge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wearing prescription hearing aids for about three years, and purchased these, not as a replacement but as a second pair to use when traveling. I didn't expect them to be as effective as my pricier aids, and was pleasantly surprised at how good the quality actually is. Unfortunately, however, it has been impossible for me to change the domes, as the size it came with is a bit too large. I'm not sure what the problem is, as I've changed domes before on my other hearing aids, but for some reason these are just not clicking in place. A video on the Go website would be helpful, as I was unable to find one specific to these aids on YouTube. As I just received these, I will be taking them back to Best Buy, in the hopes that someone can assist and show me what to do. If not, I regret that I will be returning them.

    No, I would not recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, TechChallenged, thanks for your feedback, we’re sorry to hear that you have had a problem with the size and fitting of your domes. Please call (302) 754-3190 or email [email protected] and one of our product experts will happily assist. gohearing

  • Rated 5 out of 5 stars

    Good for mid/moderate high end hearing loss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the price. Especially for watching TV and hearing voices. Ambiant noice is still a bit of an issue.

    I would recommend this to a friend
    • Brand response from Go Hearing Team
      Posted .

      Hi, thank you for your feedback. Should you require any assistance with the ambient noise, please get in touch with our team at (302) 754-3190 or send an email to [email protected]. gohearing

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